I have tried to always acknowledge information and lessons learned from others and have been remiss in noting that I did not originate the phrase “keep it clean” used in most of my closing comments. This acknowledgement goes to a cleaning professional who has been in the industry most of her adult life and has a passion for what she does. Although she has various certifications her true talent gets down to pride, initiative and common sense. To the best of my knowledge she started out as a front line worker and rapidly moved into supervision and management since she had a grasp of the challenges facing her crews and came up with workable solutions.

Over the years, I have seen her not only challenge but break the “glass ceiling” that defeated many women when it came to dealing with customers who underestimated her tenacity and drive. Although they may have assumed that she was just another supervisor they soon learned that she was there to get the job done and knew how to use data and performance to bring them on board. She not only knows her numbers but also understands the impact that “cleaning for health” can have on productivity as well as the bottom line.

She loves her workers and they love her because she is always fighting for better pay, better resources and most of all the respect they deserve as cleaning professionals. She has a passion and pride that should be an inspiration to us all. I am proud to call her not only a colleague but also a friend for over 20 years now. Out of respect for your privacy I will not give your full name and hope this commentary can be applied to many others out there on the front lines dedicated to not only “keeping it clean’ but saving lives by doing their jobs right.

Thank you Susie B for all that you have done over the years. We need more dedicated professionals like you in the industry.

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean…

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.