A reader writes: “What is the Custodial Best Practices audit and it is something I could use to evaluate my current productivity and level of competence?”

The Custodial Best Practices Audit is a tool I use to consult with BSC’s (Building Service Contractors) when they request a confidential evaluation. Although I cannot cover the entire process in this article, you certainly can implement it internally so long as you try to be objective. There are ten major points with sub points:

1. Quality Control Program= 15 points
2. Training Program= 15 points
3. Cleaning Schedule (daily and periodic)= 06 points
4. Contract Compliance= 06 points
5. Estimating Process= 04 points
6. Office/Janitor Closet Set up/Staff= 06 points
7. Chemicals and Equipment= 06 points
8. Certifications/Membership= 05 points
9. Custodial Audit Tool Comparison (Budget vs Actual)= 13 points
10. Custodial Snapshot Inspections/Scores (2 separate visits)= 24 points

Although it is not designed to be all encompassing, it provides a clear picture of the key elements necessary to be competitive in today’s market. There is a 0-100% scoring system (note allocated points above) with the goal of scoring at least 92%. When a third party auditor is involved, he/she will conduct a base line audit to identify areas in need of improvement. Although it may be possible to score 92% or better on the first inspection, the system allows for two more audits within the next six months to determine progress and areas still needing improvement. The cost to the agency is an investment of their time to evaluate and achieve satisfactory scores for the noted subject. Number 10, Custodial Snapshot Inspections are given considerable weight (up to 24 points total) since the results should support the paperwork and documentation of the first nine sections.

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net