July 2006 Issue

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editorial
The BSC Industry: The More Things Change...

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newsbriefs
Mergers, Unions: Cleaning Industry Sees Major Acquisitions, Union Activity

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techtalk
Customer Relationship Management (CRM) Software: Manage Customers And Contacts

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businesscenter
21st Century Sales Techniques

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contractinginsights
David Frank: Redefining The Value Of Cleaning

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cover story
Avian Influenza (Bird Flu): H5N1

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health & environment
LEED: A New Look

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customer service
Account Balance: Building The Perfect Portfolio

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greenguide
Health Care Green Cleaning: Healthy Cleaning For Healthy Patients

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operationslog: CARPET CARE
Carpet-Cleaning Tips For The Budget-Conscious BSC

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ISSAReports: July 2006
ISSA: Updates from the Leading Association for the Cleaning Industry Worldwide

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