I've touched on Mickey's "80/20 Rule" which emphasizes that we need to focus our labor and resources on the highest use areas. This effort requires scheduling and workloading that needs to be fine-tuned periodically as the building demographics change with move ins/outs.

The other point to consider is traffic count and where they go. In the same building that had two floors out of 10 with a high tenant population, it was noted that the first floor was a bank and food court with a very high usage of restrooms from people simply walking in off the street. Fortunately, the building had a mat service that rotated mats weekly and stressed the need to keep the outside entrance clean as well.

Most of the other floors had very little outside traffic except for a tax office that was very busy from January to the end of April. From that point on, it was below average traffic. The reason I am pointing this out is that if you had walked the building in July, that area would not have caught your attention unless you had noted the type business and connected the fact that there would be the need for a seasonal adjustment in labor to maintain the restrooms and hallways during that time.

We will continue this discussion in a future article. Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.