business people climb to the top of the mountain, leader helps the team to climb the cliff and reach the goal

Many building service contractors got into the service business because it was exciting. They wanted to create something and leave a lasting legacy. They had a vision for something greater than just themselves. They wanted control over their destiny, limitless earning potential and freedom. Perhaps this was your opportunity to make a difference in the world.

Often, many BSCs get more excited about the details of running an operation than they do about the leadership and responsibility that’s involved with running a company.

Leaders set the tone by the standards they bring to the workplace each day. The overall financial health, the employees that are hired to represent it, and the way that it’s products or services are delivered are all a direct reflection of the company’s leadership.

So, what does it mean to be a leader?

Leaders can establish a vision, inspire others to take action and become the best versions of themselves. They can clearly articulate why things are being done. They’re someone that you can trust.

Leaders exude positive energy and a determination to win. They believe that anything is possible, but at the end of the day, they recognize that it’s the collective efforts of the group that will make it happen. It’s about the people. They celebrate achievements and they’re not afraid to give credit where its due.

It’s about looking out for the well-being of the organization and its employees. It’s choosing to stretch and keep things challenging. It’s about continuously improving the company, but it can be fun. If people are having fun, everyone shows up differently. When people are having fun and taking care of the daily operations, it affords leaders the time and space to think, anticipate and look into the future to make things even better.

Leaders take the time to show that they care. They notice and appreciate the people that are making it happen – both in the office and in the field. It’s the difference between an email or a handwritten note. A text message or physically showing up in the field to shake a hand and say thank you. When leaders take the time to invest in the well-being, growth and personal development of their staff, it pays huge dividends.

Being in a position of leadership is an absolute privilege. Leaders are there to serve and add value to employees, clients, stakeholders and vendors. Anybody can steer the ship when times are good. Leadership is not a rank. It’s a choice to put the greater good of others before their own self-interests. If leaders maintain high standards of character, integrity and a focus on adding value to people, they’ll be fortunate enough to develop an organization, an incredible culture and staff that believe in them and look to them for vision, guidance and strategy.

Equip, empower and care for people, but don’t coddle them. Be grateful and make everyone – from the CFO to the porter cleaning the bathrooms feel like they belong and are an important part of the team. Running a business will be a wild ride, though if leaders put people first, they will be by their side, no matter the challenge.

Greg Montesano is owner of The Prevailing Group in Stamford, Connecticut. The advisory firm works exclusively with service providers and contractors to uncover strategies that will save money and time, as well as boost the bottom line. He can be reached at Learn more at