Along with entrances and door glass, rest rooms can generate a lot of complaints and very few compliments.  I was recently in a restaurant that had individual cloth towels, fragrant hand soap, mouthwash and other amenities.  The thing I noticed was that the toilets, sinks and urinals were like new although I knew the fixtures had been in place for years.  There was no apparent damage to the chrome and everything felt clean.  I like and recommend that restaurant not only because they have great food and service but also because of their clean rest rooms. 

What do your rest rooms look like?  How do they smell?  Is their appearance a complement or a detriment to the overall image of the building or area you service?  Following are suggested steps for servicing a rest room:

1. Set up your cart/mop bucket and put on PPE’s (personal protective equipment) appropriate for dealing with chemicals used to service a rest room.

2. After placing wet floor signs, inspect entire area first by flushing toilets/urinals and picking up large trash making note of any extraordinary odors or possible vandalism.

3. Sweep floor and pick up with dust pan.  Place in trash bin or cart.

4. Apply appropriate disinfectant to all touch points (light switches, handles, latches, etc.) as well to sinks, urinals, toilets inside and out.  Make sure you are allowing prescribed dwell time listed on product for complete disinfection.

5. Inspect and restock all paper supplies, soaps, liners, napkins, etc. being careful not to overfill.  

6. Pull trash while inspecting with focus on any dispensers that need to be sanitized.

7. Clean glass/mirrors using appropriate cleaning product and designated cloth.

8. Finish disinfecting all touch points, counter and fixtures taking extra care to make sure that seating areas are free of chemicals.

9. Pour water (or enzyme) down drain, damp mop your way out of rest room using a microfiber flat mop with minimal touching of baseboards.

Remember that rest rooms do not have to small good; rather they should not small at all.  

Your comments and questions are always welcome. I hope to hear from you soon. Until then, keep it clean…


Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678.314.2171 or