A reader writes: “I get really frustrated when I have to show a worker the same process over and over again. I don’t get to choose who to hire but believe I am wasting my time with a lot of these losers. How can I improve my odds of training someone correctly the first time?”

My first suggestion is I hope you will change your attitude towards the people you are training. They deserve better and will respond to a more positive approach. Please understand that if you exhibit disrespect for those you are training, they will pick up the vibes and respond accordingly.

I learned early on that my children responded subconsciously to my attitude even when I was unaware of being depressed or upset. I highly recommend you consult with those around you to determine how you come across to others. It is very possible that turnover at your company is directly related to the quality of training they are receiving from you. If you cannot change, you may need to look for another position in the company since you may be doing more harm than good.

Please remember that we all learn in three basic ways: 1) visual, 2) auditory and 3) kinesthetic (hands on) with one being dominant. If you are a strong visual you may get frustrated with someone that learns in a different way. It is up to you to change your training approach to give them the easiest way to take in the information you are presenting. Today, society is full of sound bites (also called TV and radio commercials) that can deaden our senses after a while. We unconsciously filter out audio and visual stimulation due to how much is out there.

Please remember that we are in the “people” business as much as the “cleaning business.”

Your comments and feedback are always appreciated. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.