Supervision, Training and Managing
The onsite Supervisor needs a clear understanding of the contract requirements so they can execute the work in a timely manner. This is where they need to be evaluated and trained in how to read a contract and translate the requirements into tasks that a worker can handle in a specified period of time. This may require a basic understanding of math as it relates to balancing hours, equipment, staffing and supplies.
The onsite Supervisor should also be able to train workers (who have already gone through a company orientation) in the area they are to service. This is where standardization of equipment, supplies and processes can really be of benefit. Rather than starting a person from scratch in the proper/safe use of chemicals and equipment, they can focus on the worker understanding the layout of their run and the time allotted for each task.
This training and building orientation will be affected by whether the site is cleaned by Zone or Team Cleaning method. The 56 DLH (mentioned in a prior article) would be allotted differently between full time and part time workers. Equipment and tools would be distributed differently since more will be needed for Zone cleaning process.
The onsite Supervisor must have sufficient “people skills” to engage not only the front line workers but also tenants, building managers and other company staff who may all have need of his/her time for what they consider to be of the most importance. Although this may come naturally to some people, it is wise to train them in company policy and practices that are consistent with goals and objectives.
People skills, basic math, training ability and scheduling are just a few of the skill sets a competent Supervisor must have in order to succeed. A well trained supervisor is an investment in growth for the company. A well-motivated supervisor can impact daily results that may never be recaptured. A well supported supervisor can return the investment many times over when they stay with the company and go up the ranks.
Your comments and questions are always welcome. I hope to hear from you soon. Until then, keep it clean…
Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678.314.2171 or CTCG50@comcast.net.