A reader writes: “I am struggling with restoring my wooden floors even though I used products that were promoted on TV. I cannot seem to get the waxy build up off and everything looks blotchy. Any suggestions would be appreciated.”

Unfortunately it is very difficult to provide specific guidance on such as issue unless I could actually inspect and test the floor, which is not possible. Please be careful of purchasing products promoted on television unless someone can give you an endorsement that it actually works as planned. First of all, once you start using these products you need to determine when to remove them and start fresh. This company you mentioned has a product that they claim will remove their finish but accept no responsibility for not using it correctly. They are correct in taking that position since they cannot manage the way their product is actually used and I have found that many people read the directions and warnings AFTER the floor turns south on them.

Secondly, you probably should continue your testing of various products that may dull the floor, which means that the product may be removed even though it may take more than one application if there are layers involved. Be careful that in using some products you may be actually causing the finish to set, harden, become brittle or simply become more difficult to remove.

Lastly, I suggest you invite one or more floor restoration companies in the area to provide a quotation on what it would cost to restore/repair the floor. The good ones will have a test kit and ask leading questions about the products and processes already used. Whether you use them or not, they can provide insight into your next steps.

Always, always, always test in a small inconspicuous area first before using any products so that you can better determine whether to proceed.

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net