A reader asked: “We have decided to hire an outside trainer to conduct workshops on floor care and other custodial tasks. How do we get the best value from this investment?”

One definition of effective training is that which brings about a change in attitude and action. If you have chosen the right trainer, you will want to get the most from his/her time at your facility but supporting him/her in any way you can. Too many times I have experienced poor support from the host which resulted in less effective training outcomes. Make sure that the trainer has all the props and supports he/she requests or that you can provide.

Remember that we all learn in three ways: 1) auditory, 2) visual and 3) kinesthetic (hands on). Most of us are dominant on one of these ways but it is very important the trainer is able to utilize all three modes when possible since there is no way of knowing how the attendees incorporate the information. “Death by Power Point” is real and can happen when the trainer simply shows innumerable slides and speaks in a droning voice for 6-8 hours per day. Most attendees will have check out after the first half hour or so.

Most successful trainers will be counting on the host to not only provide a comfortable, inviting room free of major distractions, noise, etc. but also may need help with pens, calculators, paper, flip charts, markers and other tools that can make or break a class. They also may need to request access to select tools that help emphasize a point. For example, I like to find an old beat up upright vacuum cleaner with the belt on backwards, possibly missing the bottom plate, cloth bag full and damaged power cord and plug. I then compare it to a well maintained back pack unit and when possible get some or all attendees to use both of them picking up hole punch dots.

Such a hand’s on experience can easily replace a hundred slides as to impact and learning retention.

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net