Investing in your onsite supervision is key to growth and success in custodial operations. When was the last time you encouraged (or even required) they attend a workshop or take a class in something they are interested in? Our onsite supervisors are actually the first line of defense against performance and morale issues. It is to our advantage to invest in them by identifying what will make them better at their jobs.


Your response may be that you once invested in a supervisor by enhancing their skills and they promptly left for a better paying job. That is always the risk but think if you keep them and they continue to muddle along, what then? Some employers put a dollar value on classes and investments that stipulate the terms of retaining the employee if they attend a trade show or take classes paid for by the employer. Please check with legal and HR before proceeding but realize that most workers will be flattered that you are investing in them. Those that are loyal will repay the investment many times over once they realize you care about them and their future.


There are tests (or just experience) that could help determine the skill sets most needing improvement. If they are technically astute in hard floor but weak in carpet care or safety or computer skills then focus on what will help take them to the next level in your organization. Develop a 1-10 scale to evaluate where they are now in various skill sets and then develop a program to help them improve over time without it stressing their current obligations at work or at home.


Finally, look at front line workers and leads as potentially future supervisors who will respond to training and preparation now for future opportunities as your business grows. 


Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean…



Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678.314.2171 or