When we discuss identifying tasks we mean that there should be a knowledge of production standards, equipment/tools, processes and other factors that can impact productivity. The worst thing a BSC can do is to tell the worker to “clean the way you would at home” since there is no proven consistency from person to person as to their standards or processes. 

Identifying tasks is a crucial part of standardization of any custodial operation. One version of chaos is having workers “do their own thing” by choosing what chemicals to use as well as how to go about the daily tasks of cleaning. Although many untrained workers may have good intentions they simply may not understand the importance of utilizing proven processes to clean an area in the most efficient and effective way possible. 

If management has done their job, a new hire is taken though an orientation that covers topics including the best way of cleaning a given area. By utilizing Job Cards, videos, lecture and hands on training, the principles and processes can be reinforced. The key then is to regularly follow up to make sure that they are still on track which means they are on time and finishing when they are supposed to each night.

Standardizing processes is hard work yet the benefits can be astounding. Instead of putting out fires by correcting untrained workers, supervision can focus on refining the processes in place. Your comments and questions are always welcome. I hope to hear from you soon. Until then, keep it clean…..


Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678.314.2171 or CTCG50@comcast.net.