In this article, I continue to address a new team member just starting in the custodial industry. Your personal attitudes and actions are very important in your own success in all your endeavors, including being a custodian. You might be surprised to know that “janitor” and “custodian” reference back to Roman times when the position was a highly regarded person responsible for protecting the health and welfare of the household. This legacy continues today. Following are some points to consider as you start this new phase of your life:


1. Realize that you are a team member in an organization that is depending on you to do your part. Without your whole hearted participation the contract will suffer and others will have to make up the difference.


2. Come to work every day…on time. This seems simple but remember the old adage “95 percent of success is simply showing up.” There will be days when it will not be convenient to show up or be on time. Of course, if you are ill and possibly contagious, call in as soon as possible of your absence. If you simply cannot make it to work due to hours or location, ask your supervisor for assistance in finding a position that better suits your abilities and needs.


3. Make smart decisions – follow directions carefully. It is very important that you understand the mission of the cleaning team and make decisions that benefit everyone. Listen carefully to all training and directions so that you have confidence in all procedures that can impact the quality of work provided.


4. Concentrate on your work and take pride in the quality of outcomes. Be careful in listening to a radio or using your phone while on task. Focus on quality outcomes that reduce the necessity of having to re-do a task or procedure.


The listed attitudes were adapted from a related article. We will continue with this line of thought in a future article. 


Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean…


Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or