Are you thinking of hiring a Quality Control person, put them in a blazer and have them drop in on customers as a PR tactic? If so, here are five tips, in addition to what was discussed in the past article. 

 

1.The Quality Control/Trainer/Fixer should be someone who is a key stakeholder in the training of all custodial personnel.  He/she should be able to identify areas for each worker that may require more training, reinforcement or even transfer to another position.  Just because a worker doesn’t get cleaning rest rooms means they are bad; maybe they would be great at floor work or vacuuming.  Who observes and makes those kind of objective decisions if not this person?

 

2.He/she must have the “eye” (and dare I say nose) for cleaning.  They must be able to not only identify substandard work but also know how to fix it and keep it from happening again.

 

3.This means that they should not only be training on and off site but also observing crews at night for best practices.  This one step could reduce complaints dramatically.  

 

4.He/she should have a clear working knowledge of all equipment and tools so that if they see one that is not being operated correctly, they can step in and correct the process immediately.

 

5.The Quality Control/Trainer/Fixer should be inspecting different areas each day/night while using a 0-100 point system that can be paper or tablet based.  The scoring can be biased towards key areas but also should document work as it is happening, not a week later.

 

The Quality Control position that I envision has a lot more to do than wear a blazer and chat with customers.  More in the next article. 

 

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean…

 

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.