A reader asks: "I am struggling with performance issues at a site that is new to me. We have had above average turnover in both supervision and front line employees due to a very tight budget as well as declining morale. Do you have any suggestions?"

When this series began we looked at some of the major deficiencies including the lack of a well trained supervisor as well as poorly paid and demoralized front line staff. By converting to Team Cleaning, there should be have sufficient funds freed up to allow for better equipment purchases as well as pay increases to attract and hold loyal, well motivated workers. Remember that we will be replacing twenty upright vacuum cleaners with 3 to 4 backpack units resulting in an overall savings in this line item. Of course, the major savings will be in labor (think wages and benefits) which is the primary cost of a service contract.

We also will go from twenty rest room set ups (buckets, mops, etc.) to two better equipped units utilizing microfiber flat mops that are laundered daily. When you factor in the addition of microfiber cloths (color coded) with a strong inventory control system, there should be a radical reduction in dust and cross contamination. The current system of allowing staff to bring in their own chemicals must stop immediately. Going to a standardized chemical system that is color coded and numbered will not only simplify tasks but also reduce risks of using the wrong product in the wrong place.

Finally, as all workers become proficient in Team Cleaning, they will be able to cross train and cover openings better. The end result will be a more productive crew that feels valued by their employer and are loyal to the overall program.

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.