The Custodial Snap Shot can be used to judge staff management as well. Remember the scoring is 1-5. Following are the next questions to answer:

Number 20: Chemical/labels SDS information = Are chemical containers labeled and color coded? Is there an SDS (Safety Data Sheet) manual visible? Are workers using products safely and correctly to accomplish their jobs?

Number 21: Quality Control Plan/Inspections = Is there an up to date QC program in operation? Are regular inspections be conducted by various levels of management? Is there a 0-100 (or A,B,C,D,F) scoring system in place? How are complaints being tracked? The onsite supervisor should be conducting his/her own inspections with regular visits from an independent, objective third party to validate and follow up on all reports.

Number 22: Daily Exceptions Log and other reports = Is there a daily exceptions log or discrepancy report being used? This can be either electronic or written but is important to track issues such as security violations, lights out, plugged toilets, etc. A great benefit is to document that Room 302 was locked therefore it could not be serviced. If the property manager has this information each day, they can better deal with invalid complaints.

Number 23: Direct Labor Hours – Budget versus Actual = Confirm that the Direct Labor Hours per day are being expended? How are absentees being covered? Although the onsite supervisor may not need to know all the details of the contract it is essential that he/she understand how many hours are budgeted each day and how close they are to the targeted number each week.

We will look at the last two points on the Custodial Snap Shot in the next article. Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or