Continuing from our tips from last week, I developed the Custodial Snap Shot as a tool for experienced and inexperienced staff to use during any site visit that was not necessarily a formal inspection. Remember, each question is scored 1-5 with 1 being Unsatisfied, 2 being Marginal, 3 being Satisfied and 4 is Exceeding Specs.. Following are the first questions to answer:

Number 10: Break Rooms/Lounge Area = Are break room tables, chairs and counters clean? Is the floor mopped (hard) or vacuumed (carpet) with no trash of food, smudges, etc? Is the trash can clean (no odors)? Sink? Microwave? Refrigerator? Even though some items such as the refrigerator may not be included in cleaning, the visiting staff member should make note of its current condition.

Number 11: Stairwell/side entrances/elevator = Are stair steps, rails, edges clean? Are outside entrances (mats) clean? Is the elevator doors/walls/tracks clean? Of course, if this is a one story facility, stairwells and elevators may not apply but there are usually entrances that need to be checked.

Number 12: Baseboards/edges/corners = Are baseboards free of dust, mop residue, wax buildup, scuffs? Same for edges and corners? Since this is not a 100% inspection, the visitor should note what area the actually scored (such as 3rd floor west hallway) to document area of concern.

Number 13: Dusting/vents/edges = Has dust accumulated on ledges, a/c vents, filing cabinets, shelves, partitions? The visiting staff member may not know what exactly is in the contract so they should note their overall impression.

Number 14: Windows/blinds/interior glass = Are windows clean inside and out? Are blinds free of dust and soil? What about partitions and skylights? Again, some of these areas may not be in the specifications so it may be a challenge for the visiting staff member to be objective. What is his/her impression?

Remember that this is a Snap Shot and the visiting staff member scores the areas as they see them without regard for short staff or other excuses. Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or