A reader comments: "Could you make some basic suggestions as to how to interview a floor tech? We keep having a big turn over and it is impacting our quality outcomes."

First of all, I suggest you have a knowledgeable person interview them to determine their level of expertise as to knowledge and experience. Please remember that someone can be a great interview and still not make the cut as to having real hands on knowledge/experience. You might start with your distributor/vendor who could provide it as a courtesy or for a fee based on what relationship you have with them. Another option is to consult with a local company that would be willing to do it as a courtesy or for a fee.

Questions should usually be open ended rather than yes/no so that the applicant can give details. Some questions to consider are:

1. How long have been involved in custodial operations?
2. Tell me about your experience in _________?
3. If you had a problem with __________ how would you handle it?
4. What do you bring with you that separates you from other applicants?
5. Tell me about your last job and one lesson learned.
6. Walk me through the steps to ____________.

Of course, these are just suggested questions. You should also have them demonstrate their skills with the actual equipment/tools they would be using. If nothing else, you might have some pictures or slides and ask them about the items.

You also need to look at why the client has a high turnover in this position. I can't endorse but most major vendors will have sample written tests you can utilize for a basic evaluation. Turnover is very expensive and can be costly due to having to redo work. You might take a hard look at the owner/manager of the company and determine why they do not have the background/experience or staff to hire and train for this position.

There are plenty of vendor training (via classes, Internet) for a novice floor tech to become certified. Also, are they being paid comparable wages for the skill set and their experience?

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net