The industry seems to be awash in startup companies with the attitude "how hard can it be to empty trash cans?" and then proceed to learn the hard way that custodial operations in 2015 can be a very involved process that requires forethought, a business plan, a serious commitment to clearly delineated goals and possibly cash reserves or a line of credit for equipment, supplies and labor. The day of buying a used vacuum cleaner, a broom, mop bucket and wringer is rapidly receding into the past since this market is shrinking each year. If a person simply wants a few bucks cash for truly emptying trash cans and vacuuming a small office they can usually find someone who will give them a try.

More and more customers are requiring proof of being a true business, insurance and at least a basic knowledge of not only how to clean correctly but also how to provide additional services such as stripping/recoating, carpet care and other tasks that may be necessary over the life of a contract. Some customers are now requiring green compliance or at least documenting that no harmful products or processes are endangering their staff or customers.

If you are just starting out I highly recommend you use a search engine to identify the steps necessary for succeeding at what can be a very rewarding business.

Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...

Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or