Bidding Errors From Cleaning Manager's Point Of View
A reader writes: “I disagree with your assertion that I do not understand custodial operations. It is not my job to coddle these bidders who usually low ball the contract and then try to raise it later.”
You have a valid point, up to a point. Yes, there are unscrupulous companies that will “low ball” a contract just to get their foot in the door, then try to raise it once they feel secure. This is unprofessional, and it should not be tolerated. But, I do not agree with your painting all BSCs (Building Service Contractors) with the same brush since many that I know really try to be accurate in their bids based on the information provided. The more details they have; the more accurate their bid.
You seem to enjoy playing a win/lose game where you are intentionally ambiguous and set your contractor up for failure. This is not only unprofessional on your part, but is also very expensive in the long run. Whether you accept it or not, there are costs related to taking bids and starting up a new cleaning service.
While you and your staff are conducting bid walks and negotiating with these services, you are not getting other work done. You also are sending a message to your tenants that you are not good at your job since most tenants do not like to see new faces in the office areas.
Although you can continue to blame the cleaning services, you and your staff need to take ownership for the inefficiencies, poor communication and poor outcomes directly related to your handling of this important process. I highly recommend you start working with your bidders to find best value for the services you need.
Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean...
Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678-314-2171 or CTCG50@comcast.net.