February 2002 Issue

---

PUBLISHER'S NOTE

---

COVER STORY
Where Do You Stand?

---

PRODUCTIVITY
Headed for Trouble?

---

CLEANING OPERATIONS: Graffiti Removal
Say Goodbye to Graffiti, Both Indoors and Out

---

CLEANING OPERATIONS: Hard Floor Care
Surfaces Update: What’s Hot and What’s Not in Coverings

---

INDUSTRY BUZZ
Benchmarks

---

INDUSTRY BUZZ
Business News

---

INDUSTRY BUZZ
Business Technology

---

TIPS of the TRADE
Insights and Advice

---