In the next few articles we are going to look at different aspects of workloading, scheduling, job cards, quadrant cleaning and using the right equipment. Of course, a larger account to some companies may be considered small to others. 

The principles covered can apply to any size account so for our purposes here we will cover an account between 50,000 – 100,000 SF. Based on a productivity rate of 5,000 SF/Hr (your numbers will vary), total daily hours will be 10 DLH (direct labor hours) for the 50,000 and 20 DLH for the 100,000 SF account. Please note that these are general observations since there are many variables that can impact productivity including security, age of building, use, traffic count, tenant count just to name a few. 

For the 50,000 square foot account, I suggest two 5-hour workers with one functioning as lead with at least a small pay differential. He/she would be responsible for the alarms, responding to requests/complaints, maintaining supplies, quality control and communication with home office. A roving supervisor could drop in on occasion, conduct on the job training, conduct random QC inspections and fill in if necessary for absenteeism. 

In the 100,000 square foot account, I suggest four 5-hour workers (although you could use two 8-hour people and one 4-hour part time) with one functioning as an onsite working supervisor. More than likely this size building would have some space for equipment and supplies since it would be impractical to have to cart in/out equipment each visit.

The key to workloading any account is to identify each task that needs to be performed (trash, rest rooms, vacuuming, etc.) and how often and to what degree it is performed. Clearly assigning each task and how often it is to be done is workloading. 

Your comments and questions are always welcome. I hope to hear from you soon. Until then, keep it clean…..


Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678.314.2171 or