Well thought out planning is the key to a successful green friendly custodial operation. Seldom does random, hit/miss scenarios work since there have to be predetermined goals in mind to meet the standards set forth in most green standards. Managing a building or facility is a complex challenge in today’s environment due to all the regulations and requirements that have to be dealt with on a day to day basis. The impact on health and productivity is certainly a worthwhile goal. Everyone needs to understand their place in the process if it is to succeed.

Every worker needs to be trained (and retrained) in correct procedures so that the entire operation is like a well-oiled machine with every task scheduled correctly with no repeats or lost motion. Make sure that workers consider their individual tasks to be important in the fight against contagion. They should consider themselves as guardians of health and partners with the company as well as tenants in providing a clean, safe, inviting facility while keeping costs under control.

Workers should be held to high standards in maintaining their janitorial closets and storage areas. Although it may not be as clean as the CEO’s office, these areas should be kept clean to reflect the highest standard to current workers as well as new hires, tenants and anyone else that sees the area. Lead workers and supervision must be trained at a higher level in procedures and standards so that outcomes reflect the intent of the SOW (Statement of Work). 

Workloading and scheduling should reflect the unique needs of a particular building/area since generic templates seldom work. Tasks and areas should be prioritized to reflect the reality that some areas will require more frequent or detailed service than other areas.

Having a written plan that can be adjusted to reflect the changes in the work site can go a long ways in fulfilling the expectations of the contract while helping with productivity and morale. 

Your comments and questions are always welcome. I hope to hear from you soon. Until then, keep it clean…


Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678.314.2171 or CTCG50@comcast.net.