We can take 10 different works (with various experience levels) and time them on tasks such as dusting, vacuuming, mopping, cleaning restrooms, etc. and then average those times to arrive at your “magic number” for a particular type service. Over time, you can make adjustments for type, age and use of the building to better determine the labor necessary to perform the same tasks the same way in similar buildings. You can then create standards for Basic, Executive and Unique so that as you tour the account and read the specifications, you can take into account the degrees of labor necessary to achieve their expectations.


Over time, we will have to adjust these standards to take into account changes (hopefully improvements) in equipment. Converting completely or even partially from upright vacuum cleaners to backpacks (that are maintained correctly) will require a change in the time standards or an additional line. Eliminating or reducing the use of traditional mopping systems to a double bucket and microfiber flat mop system can have a positive impact on time standards. Eliminating or reducing the need for traditional dust mops by converting to one pass microfiber systems can do the same.


You will observe and learn from the systems in place and with reading, attending seminars and working on your own skillsets you can become a true SME (Subject Matter Expert) in the most important aspect of owning/operating a BSC (Building Contracting Service) and that is knowing how to bid, estimate, workload and manage many different types of facilities. 


My final point on this subject for now is that the “Magic Number is YOU!!!” Your comments and questions are important. I hope to hear from you soon. Until then, keep it clean…


Mickey Crowe has been involved in the industry for over 35 years. He is a trainer, speaker and consultant. You can reach Mickey at 678.314.2171 or CTCG50@comcast.net.