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BSCs continue to overwhelmingly purchase their products from jan/san distributors. Although giant e-tailers like Amazon Business cast a large cloud over the jan/san industry, BSCs only purchase 5 percent of their products through this channel. Even when just using distributors’ websites, online ordering still only accounts for 1 to 5 percent of product purchases for 21 percent of contractors. The majority of BSCs don’t buy any of their products online.

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