Executive Reports Sign Up

Building Service Contractor Frontline Labor Report


Read what Contracting Profits and Facility Cleaning Decisions Editor-in-Chief Corinne Zudonyi has to say about developing and using this report


Staffing and turnover have plagued the cleaning industry for decades, and there are two main reasons for it. First, the work of frontline cleaners is physically demanding and often goes unnoticed and unappreciated. Second, salary restrictions have prospects second-guessing whether cleaning can be a career. With that in mind, it should come as no surprise that cleaning is among the lowest rated jobs and tasks by significant margins, according to Pew Research.

Bottom line, cleaning is an industry that struggles with attracting new hires. Even for those executives who are able to recruit, retention becomes an issue as turnover rates continue to climb.

This turnover is more than just a headache for in-house departments and BSCs, it packs a punch with budgets. According to a 2019 Gallup poll, the cost of replacing an individual employee can range from one-half to two times the employee's annual salary. In 2023, Forbes reported that the replacement costs are actually closer to three to four times an annual salary.

In an effort to get to the bottom of some of the biggest labor issues in the industry, Facility Cleaning Decisions, Contracting Profits and Building Service Contractors Association International (BSCAI) joined together to survey building service contractors and facility cleaning executives in varying locations and facility types across the country.

This research outlines and analyzes current turnover rates, salary averages, retention strategies, and more for cleaning professionals servicing commercial offices, K-12 schools, colleges/universities, hospitals, outpatient clinics, religious buildings, government facilities and other facility types.

Cleaning professionals can use this data to compare themselves to their peers, implement recruitment and retention strategies that work, and stop wasting money on turnover.

Buy Now »   Return to Marketplace »