April 2003 Issue

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COVER STORY
The Fate of Your Union

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MARKET PULSE: Carpet Care
Setting the Standard for Vacuum Testing

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MARKET PULSE: Washroom Care
Indispensable Technology?

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TECH CENTRAL
Sites Done Right

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BUSINESS MANUAL: On The Sales Side
Salesperson or Order-Taker: You be the Judge

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FACE OF THE INDUSTRY
April 2003

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STONE & MARBLE
Hard to Handle

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BUSINESS MANUAL: The Cleaner's Corner
Gaining a Foothold by Tackling Slippery Situations

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EDITOR'S NOTE
Below-the-Radar Trends, Big Industry Impact

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NEWSWORTHY
Sanitary Supply Industry Impacted by War on Iraq

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