Once an employee is hired, he needs to be put through a thorough training program. The program should walk the employee through the steps of cleaning the restroom, much like he is taught to do his other duties such as flipping burgers in a restaurant or handling ticket sales in a movie theater.

The training program should be multi-lingual so that those that speak different languages can learn the process in their native language. If the training program is through a distributor, consultant or cleaning supply manufacturer, managers should be able to access the training materials such as videos and written materials, easily.

Using materials that can be easily accessed by the manager will create consistency on how to clean the restrooms throughout the enterprise, says Traudt.

“They need to have a documented program that takes them step-by-step on how they are going to clean the bathroom,” he adds.

When developing a training and cleaning program, managers should not take anything for granted, given that some of their young employees may have never cleaned a restroom before in their life, says Marianne Abiaad, the executive vice president at Royal Corporation, Santa Fe Springs, Calif.

“One of the main challenges is training a younger staff, whom are not accustomed to handling these tasks consistently even in their own homes,” Abiaad says. “It’s crucial not to assume anything and to start from the beginning.”

Training should not be done by managers or co-workers, but by an outside expert who can bring knowledge and objectivity to the task of properly cleaning restrooms, says Brian Waddell, director of education at Bruco, Inc., Billings, Mont.

Using an outsider to teach employees to clean restrooms also alleviates the chance of passing on bad habits, says Waddell.

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