Dan Weltin

In this increasingly competitive marketplace, distributors will never win a price war against Amazon, Home Depot, Grainger or any of the other behemoths. That's why customer service is the best way for distributors to differentiate themselves.

What if there was a way that distributors could see what the average facility was spec'ing for cleaning so they could then help their clients build a better program? The "Cleaning Costs And Frequencies Report," produced by Sanitary Maintenance's sister publications Contracting Profits and Facility Cleaning Decisions, along with BSCAI, does just that. In it, distributors will find cleaning frequencies for 16 tasks in six different facility types.

For example, distributors can see how prepared commercial facilities are for the upcoming cold and flu season. According to the report, 54 percent of facility executives in corporate offices have their janitorial provider clean and disinfect high-touch surfaces daily or better.

That's not bad, but certain viruses can survive from days to weeks on surfaces. In addition, studies show that within four hours, viruses can spread to half of a building's occupants and 56 percent of its surfaces. High-touched objects such as elevator buttons, water fountain buttons, vending machine buttons and computer mice need daily disinfecting to prevent the spread of infection. Unfortunately, nearly half of commercial offices aren't doing it.

Instead, the report shows they are putting more emphasis on cleaning for appearance by spec'ing sweeping and mopping, spot cleaning glass and restocking restroom dispensers more often.

With sick employees costing the U.S. economy $227 billion each year because of lost productivity, distributors will be providing real value if they can convert their clients to an infection prevention-based program.

This is just one example. Find more in the report, which can be purchased at www.cleanlink.com/lp/2018cleaningcosts for $99.