Bridging the Generational Divide in the Workplace

Generational differences have always fascinated me. I find it interesting, but not all that surprising, that historic events and our experiences living through them shape our perceptions and impact our work ethic. What I don't understand is why it's so difficult for different generations to work together. 

Baby Boomers grew up after World War II, which was a time of significant economic growth. They experienced emerging technologies such as television and music, drove consumerism, and had a strong commitment to hard work and long hours. Many were self-starters. But other generations perceive these workers as out of touch, resistant to change, and inflexible to hierarchical views. 

Meanwhile, Generation X were latchkey kids and learned independence and self-reliance at an early age, traits they apply to their work. They strive for work-life balance and remain loyal to organizations that align with their values. They are pragmatic, resourceful, and enjoy problem-solving. But other generations consider Gen X's inflexibility to overtime, lack of collaboration, and occasional tech disconnect to be negative traits in the workplace. 

Like the generation before them, Millennials prioritize work-life balance and purpose-driven work. But where they differ is in their push for collaboration in the workplace, and living through the rise of the internet means they leverage technology for efficiency. They get flak for their desire for instant gratification, sense of entitlement, short attention spans, and issues with taking direction/receiving feedback.

Gen Z is the youngest generation currently in the workforce, and reportedly the most challenging thanks to early-age exposure to 9/11 terrorism, the Great Recession, and social upheaval such as the Black Lives Matter movement. Still, this group prioritizes work-life balance, flexible work arrangements, careers that align with their personal values, and a desire for professional growth — perhaps even more so than previous generations. In addition, they push for fair compensation, corporate transparency, and diversity and inclusion. Others perceive these workers as overly sensitive or casual in the workplace, entitled, and lacking dedication.

So why is it so difficult to achieve generational harmony in the workplace? Negative stereotypes have caused misunderstandings between age groups, but the reality is there are more similarities than there are differences. As outlined in our cover story, fostering open communication about misconceptions and bridging the divide will result in stronger sales teams. Click here for our cover story to learn more about the nuances of each of these generations and how to capitalize on each of their strengths.