Acquisition documents folder on desk with business people meeting.

WorkWave, a provider of software solutions that help field service companies, announced its acquisition of Slingshot, a provider customer call center software combined with outsourced sales, lead, and customer response services.

“The need to grow their business — to attract, retain, and maximize each customer relationship — is what keeps every field service owner and executive awake at night. Slingshot is not just the market leader at helping its customers grow, it is the only organization of its kind in our industry that has a proven track record of using omni-channel communication software to close more deals for its customers,” says David F. Giannetto, CEO of WorkWave. “By bringing such an outstanding organization into WorkWave, we will be able to provide unique integrations into our solutions that will increase the unparalleled advantage our customers have over their competition, reinforcing that WorkWave is the premier partner to service organizations.”

“We’re thrilled to be a part of WorkWave’s industry leadership and portfolio of solutions, working together to provide strong, measurable value for our customers,” said Jon Soldan, CEO of Slingshot and now senior vice president of Slingshot Operations for WorkWave. “Slingshot has always been about enabling conversations and more effective interactions between home service professionals and their customers, and by joining forces with WorkWave, we’ll be able to accelerate our goal of a tech-enabled contact center with 360-degree data and reporting, better scheduling and payment opportunities, and greater conversion for our customers.”

WorkWave’s acquisition of Slingshot is a natural extension of EQT and TA Associate’s recent decision for WorkWave to be a free standing company, allowing it to extend its influence and expertise in the market.