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ProTeams Software Services, LLC, a workforce management platform built for commercial cleaning and janitorial contractors, announced the release of The Crew, a set of artificial intelligence (AI) agents built into its software.

The platform was built against operational problems that Damon Cleveland, Founder and CEO of ProTeams Software Services, LLC, encountered when running his two commercial cleaning companies—ProCleanings in New Jersey and Verdant Building Services in Texas.

"Cleaning companies don't lose contracts because the work didn't get done," says  Cleveland. "They lose them because they can't prove it got done. I've been on the wrong side of that conversation with a client, holding a clipboard, and it is not a conversation you win."

In 2025, the global janitorial services market was valued at more than $220 billion, with North America accounting for roughly $63 billion of it. Yet a large share of the business service contractors (BSCs) servicing that market still document completed work with paper logs, handwritten checklists, and text message updates.

That gap becomes expensive at exactly one moment: when a property manager asks whether the building was actually cleaned. Without timestamped, location-verified records, BSCs are left reconstructing the week from memory and goodwill—and goodwill is a thin defense during a contract renewal.

The problem is not effort. It's evidence.

The Crew extends this approach from record-keeping to prediction. Rather than surfacing what already went wrong, the agents are designed to flag the conditions that produce complaints—a cleaner who hasn't checked in, a site that has gone quiet, a client relationship that hasn't been touched in a quarter—while there is still time to act.

"The tools in this industry were built either for a two-person residential outfit or for a national with a procurement department," Cleveland notes. "There's a whole middle where the owner is still the operations manager, and that's who we build for."