UMF Announces National Guest Room Attendant Excellence Award Recipient
UMF|PerfectCLEAN announced that Marie Ferguson, guest room attendant (GRA) at Element Orlando Universal Blvd has earned the company's fourth annual National Guest Room Attendant (GRA) Excellence Award. UMF|PerfectCLEAN established the National GRA Excellence Award to recognize the invaluable contributions of GRAs – hotel housekeepers – who ensure safe guest and employee environments in hotels and lodges across the country.
"Marie is an immigrant who joined my property through a contract labor company in early 2021," says Chris Heaxt, general Manager, Element Orlando Universal Blvd. "From day one, she has brought such a high level of energy and engagement to our housekeeping team. Marie has some of the lowest minutes per room, highest guest satisfaction ratings, and most trainees of any associate. A star player on our team, she loves talking with guests and ensuring they feel welcome and comfortable. She recently worked her way to become a U.S. citizen, and is now directly employed by Element Orlando Universal Blvd. Through hotel-sponsored training and on-the-job experience, we are committed to helping her continue thriving."
Almost all hotels are dealing with staffing shortages. According to the latest survey from the American Hotel and Lodging Association (AHLA), 87 percent of hotels are understaffed, and the most critical need is housekeeping, with 43 percent ranking it as their biggest challenge. Further increasing pressure on hotel housekeeping departments is the fact that travelers are more focused than ever on cleanliness and sustainability.
"We are privileged to celebrate Marie for her dedication to ensuring a safe hotel environment during a year that presented its own unique industry challenges," said UMF|PerfectCLEAN CEO George Clarke. "Marie's incredible results and positive attitude speak for themselves. The fact that she contributed so much to Element Orlando Universal Blvd while becoming a U.S. citizen made her stand out among our pool of talented GRA Award applicants."
As the 2022 GRA Award recipient, Marie will receive an all-expenses paid trip for two, including airfare, to a location of her choice within the 48 contiguous states.
Olga Merlos of the Sheraton Commander in Cambridge, Mass., and Tenzin Topten of Le Meridien New York, Central Park, were selected as finalists for the 2022 award. Both will receive a $500 gift card. UMF|PerfectCLEAN also will donate to Giving is Love, the charity Tenzin started to help communities around the world.
Four additional GRAs earned honorable mentions, for which they will each receive a $250 gift card. They include:
• Ivelina Atanasova, Westin Kierland Resort & Spa, Scottsdale, Arizona
• Alondra Caldera, Graduate Madison, Wisconsin
• Maria Paredes, Sonesta Chicago O'Hare Airport
• Aaliyah Anderson, Hilton Garden Inn, Jackson Tennessee
Adds Clarke, "We established the National GRA Excellence Award to celebrate frontline hotel workers such as Marie who consistently ensure the highest standards of infection prevention are maintained in guest rooms and common areas throughout the hotel."
View a video of Marie receiving the award here. Click here to read about last year’s winner.