ServiceMaster Names Next CEO
ServiceMaster Global Holdings, a provider of services to commercial customers in the termite, pest control, cleaning and restoration markets, announced in a press release that Brett T. Ponton will become its next chief executive officer. He will assume the position on or before Oct. 1.
Ponton has served as president and chief executive officer of Monro, Inc., an independent operator of tire and auto service retail stores in the United States. During his time at Monro he has led a successful transformation strategy.
Ponton will also join the ServiceMaster Board of Directors when he begins his tenure as chief executive officer. Naren Gursahaney, who has served as interim chief executive officer since January 2020, will continue in his role as chairman of ServiceMaster’s board.
“I am honored to assume the role of ServiceMaster’s CEO and excited to join its strong and experienced management team in leading the company forward,” says Ponton. “With the cultural and operational transformation at Terminix and the strategic review of ServiceMaster brands underway, the company is well positioned for short and long-term growth, and I look forward to safely getting out in the field to connect with our team members.”
Ponton has nearly 25 years of experience with distributed service organizations, including leading both company-owned and franchise operations. He has a strong track record of implementing operational excellence and process improvement initiatives at those companies, leading to enhanced customer experience, stronger company culture, and improved employee retention. He is a results-oriented leader with a history of driving both organic growth and successful acquisitions.
“With his deep and relevant experience, Brett is the right leader to further the transformation of ServiceMaster’s core Terminix business, strengthen our operational excellence, and oversee the next phase of the company’s growth and creation of shareholder value,” says Gursahaney. “His embrace of a servant leadership mentality and clear understanding of the key role frontline employees play in ensuring excellent customer service make him a great fit for ServiceMaster.”
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