Young chambermaid making bed in hotel room

Nominations are now open for the CustomerCount Customer Engagement Professional (CEP) Resort Trades Award, which recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.

Nominations for the award will be open until Dec. 31 and the winner will be announced in March of 2020. 

CustomerCount and Resort Trades are looking for the most valuable customer engagement professional within the timeshare resort/hospitality industry. Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests. These outstanding team members exemplify the highest standards in customer engagement and service. Their interaction with members and guests shapes the entire guest experience, paving the way and opening the doors to happy smiles and memorable vacations. 

The nomination process includes completing an online  survey to measure the nominee’s qualifications and qualities. 

The winning customer engagement professional and their company/resort will be profiled in the March issue of Resort Trades. To submit a nomination, visit go to