Microshare Becomes Exclusive Reseller of Skiply Customer Feedback Devices
Microshare, a Smart Building technology and sustainability data firm, has become the exclusive North America reseller of devices by Skiply, a specialist manufacturer of customer experience sensing devices, the companies announced.
Skiply, based in Aix-Les-Bains, France, makes Internet of Things (IoT) devices for collecting anonymous, real-time customer feedback and requesting service assistance. Its connected survey terminals – compact boxes that operate on wireless networks – make it possible to instantly gather satisfaction data or address a service need in commercial spaces, such as offices, restaurants, stores and public washrooms. Its alert systems, which are integrated into several Microshare products, can be configured to notify dedicated sales or maintenance teams when problems are reported or the level of satisfaction deteriorates, improving service quality and customer loyalty.
Philadelphia-based Microshare uses Skiply’s feedback panels as part of its data-driven cleaning solutions, EverSmart Washroom and EverSmart Clean. Customers push a button on the wall-mounted terminals to request service or out-of-stock supplies, such as soap and paper products. These devices are deployed in hundreds of office buildings, hospitals, nursing homes, universities, and sports and entertainment venues across North America and Europe.
“Our strategy as an IoT integrator has always been to have deep relationships with a small number of top-flight suppliers,” says Ron Rock, CEO and co-founder of Microshare. “We are doubling down on Skiply because their products are absolutely world-class – highly customizable, antibacterial and sturdy. By selling more of them, both directly and through Microshare resellers like Aramark, Comcast and CBRE, we will not only gain a greater understanding of this technology, but also will be able to pass along cost savings to our customers by buying in larger quantities.”
For its part, Skiply will gain increased access to the large North American market through Microshare’s sales channel and business relationships. Additionally, it will be easier for Microshare to serve Skiply’s U.S. and Canadian customers because it has an established team in the same time zone and can offer more comprehensive set of smart building data solutions.
“We have had the pleasure of working with Microshare since 2017 and are excited to take our collaboration to the next level,” says Jérôme Chambard, CEO and co-founder of Skiply. “This partnership will help bring our industry-leading technology to many more commercial real estate customers in North America, and the increased consumer use and feedback will help us drive further product innovation.”
Skiply’s terminals capture feedback with a range of displays that use smiley/angry faces, stars, up/down thumb signs, or numerical scores to gauge satisfaction. They can be deployed with a variety of counter, wall and floor mounts and can be easily customized to the customer’s unique physical environment, survey requirements and visual branding.