Hotel Staff Works to Accommodate Guests' Needs
According to the New York Times, hotel guests are getting more and more demanding when it comes to check-in and check-out times. Travelers want their rooms earlier than the standard 3 or 4 o'clock check-in times and they are staying later than the standard noon check-out — both of which are difficult on the housekeeping department expected to do quicker work to accommodate requests.
"Advancements in front-desk technology that link the housekeeping staff to front-desk computers have allowed rooms that are cleaned to go immediately back into the system, eliminating much of the lag time in room turnover. But at the same time, hotels have been adding amenities that tend to put a squeeze on housekeeping. Late checkouts, often offered as a perk to guests enrolled in loyalty programs, delay housekeepers who must get rooms ready for the next guests. And the fancier sheets and fluffier pillows introduced in the bedding wars of the last few years add to the time necessary to clean and prepare guest rooms."
Hotel authorities have had a difficult time accommodating guests as the travel industry has taken off in recent years, making available rooms in high demand. Spokespersons for the hotels say that they will do whatever they can to meet the needs of their guests, but it is not always possible, given travelers' varied schedules.
Read more about what various hotels are doing to accommodate their guests.
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