jenga employee engagement

Since its inception in March 2019, the communication deployed via their employee engagement app has yielded Compass Group’s corporate facilities management division staggering improvements among key metrics. Those changes helped the Eurest Services division earn the George Graves Award for Facility Management Achievement, according to a press release.

As outlined by the International Facilities Management Association, the award recognizes an individual or team whose facility management program or idea has had a substantial positive effect on contributing to the success of their organization. 

Targeted communications related to safety, sustainable environments, innovative solutions and workplace experience are deployed across the country, keeping Eurest Services’ 4,000 employees engaged and participating in business critical conversations. Strategic messaging includes organizational news, industry updates, best practice sharing sessions, career advancement opportunities and a call-to-action for associates. The app’s communication campaign ultimately increases associate knowledge, enhances associate engagement and encourages an ownership mentality.

Some of the achievements that can be attributed to communication via the app (from May 1, 2019 – April 30, 2020) include:

• Safety incidents reduced by 28 percent, year over year.

• Hourly employee retention improved by 7.3 percent, year over year.

• Overall favorability of the company increased 23 percent.

• Annual enrollment of the benefits program increased 5 percent.

The app was also a key initiative of the client retention and growth strategy for a global Oil & Gas client, portfolio totaling $35 million in annual revenue.

“There is a lot of time and talent required from the team for this app to be successful,” said Eurest Services’ President David Hogland. “I believe it’s the best investment we have ever made, and this industry recognition reinforces that belief.”