ARCSI And ISSA Team For 20 Hours Of Education At Convention

Running a business is not easy. The residential track focuses on common challenges, including angry customers, employee turnover and working with family members Photo courtesy of ARCSI

The Residential Cleaning Connection track, presented by ARCSI, a division of ISSA, provides more than 20 hours of customized education for residential cleaning companies at this year’s ISSA Convention.
 
MONDAY, SEPT. 11
 
8:30 a.m. – 9:30 a.m.
Hell Hath No Fury Like A Customer Scorned: The Five Forbidden Phrases
Speaker: Nancy Friedman
 
9:45 a.m. – 10:30 a.m.
Build Your Cleaning Dream Team (And Stop Cleaning Forever)
Speaker: Pam Washington
 
9:45 a.m. – 10:30 a.m.
Preparing Your Business For The Next Generation
Speaker: Henry Hutcheson
 
10:45 a.m. – 11:30 a.m.
Resolving Family Conflict In A Family Business
Speaker: Henry Hutcheson
 
10:45 a.m. – 11:30 a.m.
Stop Trying To Find Employees, Start Attracting Them
Speaker: Liz Trotter
 
1 p.m. – 1:45 p.m.
Stop Paying The Penalty Tax On Employee Turnover
Speaker: Mel Kleiman
 
2 p.m. – 2:45 p.m.
Master Human Resources Like A Boss – Part 1
Speaker: Don Phin
 
2 p.m. – 2:45 p.m.
2018: The 3 Biggest Growth Challenges Facing Your Business
Speaker: Renee O’Brien
 
3 p.m. – 3:45 p.m.
Master Human Resources Like A Boss – Part 2
Speaker: Don Phin
 
3 p.m. – 3:45 p.m.
The Future Of The Home Cleaning Industry
Speaker: Derek Christian
 
4 p.m. – 4:45 p.m.
It’s Not A Game! What You Don’t Know About Cleaning Can Put Your Business In Jeopardy!
Speakers: Bruce Vance, Cloud Conrad, Sarah Vance
 
 
TUESDAY, SEPT. 12
 
8:30 a.m. – 9:30 a.m.
Hygiene In The 21st Century
Speaker: Dr. Charles P. Gerba
 
9:45 a.m. – 10:30 a.m.
Million Dollar Marketing Strategies
Speaker: Debbie Sardone
 
9:45 a.m. – 10:30 a.m.
Conscious Cleaning: Maintain A Triple Bottom Line
Speakers: Eric Grace, Gary Downing
 
10:45 a.m. – 11:30 a.m.
Surefire Strategies To Penetrate Multiple Markets
Speaker: Tom Stewart
 
10:45 a.m. – 11:30 a.m.
Cleaning Up Leadership
Speaker: Molly Bloomquist
 
4:30 p.m. – 5:20 p.m.
25 Guerrilla Marketing Ideas To Grow A Cleaning Business
Speakers: Derek Christian, Liz Trotter
(At ISSA Education Theater, Booth 129)
 
 
WEDNESDAY, SEPT. 13
 
10:30 a.m. – 11:30 a.m.
Technology: Your Secret Weapon For Employee Retention
Speaker: Michael Brown
 
10:30 a.m. – 11:30 a.m.
Where Have All The Repeat Clients Gone?
Speaker: Sharon Tinberg
 
4 p.m. – 5:30 p.m.
ARCSI Awards
Speaker: RJ Patel
(At ISSA Education Theater, Booth 129)
 
 
THURSDAY, SEPT. 14
 
12:30 p.m. – 1:15 p.m.
State of the Industry Residential Cleaning Panel
Speakers: Martha Woodward, RJ Patel, Tom Stewart
(At ISSA Education Theater, Booth 129)