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LESSONS FROM A BABY  October 2025
Lessons in Leadership from Young People


CHAMPIONS OF CHANGE  October 2025
How to Drive Transformation in Facility Operations


STOP THE SPREAD  October 2025
How to Slow the Cold and Flu 


GREEN AND SUSTAINABLE SOLUTIONS September 2025
Selling the Benefits of Green Floor Pads


GREEN AND SUSTAINABLE SOLUTIONS September 2025
Cleaning Products That Match Green, Sustainable Priorities


BUILDING THE BLUEPRINT October 2025
EVS Leaders Focus on Teambuilding and Morale


BUILDING THE BLUEPRINT October 2025
People, Process, and Purpose Lead to Award-Winning EVS


CALLING ALL GENERATIONS September 2025
Jan/San Distributors Learn the Language of the Generations


CALLING ALL GENERATIONS September 2025
How to Make the Most of a Multigenerational Sales Team






TOOLS FOR THE TASK  August 2025
Getting the Most Out of Carpet Care Equipment 



BUILDING ON GREEN August 2025
Important Changes in LEED v5


LEADING DURING DISAGREEMENTS August 2025
Easy Ways Cleaning Managers can Lead During Disagreements




VERSATILE EQUIPMENT ELEVATES IAQ August 2025
Employing the Right Equipment to Improve Indoor Air


VERSATILE EQUIPMENT ELEVATES IAQ August 2025
Multi-use Tools Boost Cleanliness in Hard-to-Reach Corners









TIPS FOR A TOP-SHELF RESTROOM  July 2025
Taking Restroom Maintenance to the Next Level 










CLEARING THE AIR June 2025
Lean on Cleaning Machines for an IAQ Boost




THE STATE OF HAND HYGIENE IN 2025 June 2025
Trends Impacting Soap and Sanitizer Products


THE STATE OF HAND HYGIENE IN 2025 June 2025
Handwashing Habits Drive Product Innovation


MAKING THE CASE FOR SOP DEVELOPMENT June 2025
Why SOP Development is Worth Investing Time and Resources



STRATEGIC SELL: UNLOCKING GROWTH June 2025
How Inside Sales Impacts B2B Selling


IN THE FIELD: MODERNIZING MOPPING May 2025
Identifying and Caring for Mopping Systems


SPOTLIGHTING TOP PRODUCTS June 2025
Recognizing the 2025 Distributor Choice Award Winners








IN THE FIELD: CLEANERS AND DISINFECTANTS May 2025
Dissecting the Role Disinfectants Play in a Green Program


IN THE FIELD: CLEANERS AND DISINFECTANTS May 2025
Navigating the Green Cleaning Landscape


GROWING FOOD SERVICE OFFERINGS April 2025
Answering the Demand for Sustainable Food Service Products 






BE AN ELITE BSC – RETAINING CUSTOMERS: THE KEY TO LONG-TERM SUCCESS May 2025
Exceeding Customer Expectations Leads to Repeat Business





FREETIME: GETTING THE BAND TOGETHER April 2025
Jan/San Distributor Hits the Road to Support Musician Son




LEADERSHIP: LEADING THROUGH DIFFICULT TIMES  April 2025
How Difficult Times Can Shape Leadership Strategies  


LEVERAGING VENDOR PARTNERSHIPS TO IMPROVE EFFICIENCY April 2025
Enhancing the Learning Environment Through Partnerships


BEYOND THE BOTTOM LINE   April 2025
John Bruning Goes Above and Beyond for Clients



BEYOND THE BOTTOM LINE   April 2025
Paul Mullen Prioritizes Relationships at PJP



TELESCOPING TOOLS TAKE CLEANING EVEN HIGHER   April 2025
Ergonomic Hand Tools Improve Cleaning Efficiency 


BEYOND THE BOTTOM LINE   April 2025
Deven Eastridge is Dedicated to Delivering Service


BEYOND THE BOTTOM LINE   April 2025
Craig Baumgardt is Committed to his Clients



CHICAGO PUBLIC SCHOOLS OPENS TO IN-HOUSE April 2025
District Streamlines Cleaning Efficiencies for the Future


CHICAGO PUBLIC SCHOOLS OPENS TO IN-HOUSE April 2025
Chicago Public Schools Going In-House Boosts Cleaning Results




IN THE FIELD: HAND HYGIENE March 2025
10 Easy Tips for Boosting Hand Hygiene RFP’s



FACILITY FOCUS: BUILT TO LAST  April 2025
University Commits to Sustainable Building Practices


FACILITY FOCUS: BUILT TO LAST  April 2025
Taking a Multi-Pronged Approach to Campus Sustainability



IN THE FIELD: CARPET CARE March 2025
How to Boost Carpet Cleaning Sales 

















LEADERSHIP: SHAPING LEADERSHIP GOALS February 2025
Team Feedback Builds Leadership and Cleaning Department Goals








DO YOU QUALIFY FOR THIS JANITORIAL RFP? January 2025
A Guide to Evaluating Commercial Cleaning Bid Opportunities















































RISING TO THE TOP November 2024
Guy Mingo Shares Future Industry Insights






RISING TO THE TOP November 2024
Prioritizing Team Growth for Company Success




RISING TO THE TOP November 2024
Strategies for Success at Marsden Services















INDUSTRY AWARD RECOGNITION November 2024
Sally Schopmeyer Sets Award-winning Standard for Mentorship




INDUSTRY AWARD RECOGNITION November 2024
Cesar Chapiama Named as Building Service Employee of the Year





INDUSTRY AWARD RECOGNITION November 2024
BSCAI Announces Nathalie Doobin Receives Leadership Award








IN THE FIELD: INFECTION CONTROL November 2024
Infection Prevention Demands Seem Lackluster


MORE THAN A TREND November 2024
Selling Customers on Robotic Floor Equipment









HOTEL TRENDS IMPACTING HOSPITALITY TEAMS November 2024
Redefine Hospitality by Recognizing Housekeepers





HOTEL TRENDS IMPACTING HOSPITALITY TEAMS November 2024
Innovating Hotel Housekeeping



HOTEL TRENDS IMPACTING HOSPITALITY TEAMS November 2024
Hawaii Hotel Praises Culture for Staff Retention



HOTEL TRENDS IMPACTING HOSPITALITY TEAMS November 2024
Hotel Facility Execs Praise Talent and Sustainability






PLANNING AND PREPARATION November 2024
Choosing and Using the Right Chemicals


PLANNING AND PREPARATION November 2024
How Cleaning Teams Prepare for the Next Infectious Outbreak


























FROM THE EDITOR November 2024
What the Return-to-Office Trend Means for BSCs








ALL IN THE FAMILY October 2024
Janitronics Prepares for the Third Generation






ALL IN THE FAMILY October 2024
Janitronics Welcomes Third Generation of Leaders





FLOOR CARE FORECAST October 2024
Technology Steps In






FLOOR CARE FORECAST October 2024
Cleaning Solutions for Evolving Flooring Types




THE CLEANING CART EVOLUTION October 2024
Selecting Cleaning Carts Based on Facility Type



THE CLEANING CART EVOLUTION October 2024
Innovation Drives Cleaning Cart Sales




STRATEGIZING GROWTH AND EFFICIENCY October 2024
Strategic Approach for BSC Growth and Efficiency















FROM THE EDITOR October 2024
A Family Legacy Lives On



























LEADERSHIP: UNDERSTANDING THE PILLARS OF PERSUASION October 2024
Techniques to Improve Persuasion Skills as a Leader






FOLLOW THE RULES September 2024
Reinforcing Chemical Safety Importance




































THE SECRET TO SUCCESS August 2024
Facilities Maximize ROI with Help from Buying Groups










FREETIME: DOING THE FROGMAN SWIM August 2024
How the Frogman Swim Brings the Community Together








PROMOTING CLEAN, GREEN CARPETS August 2024
How Distributors Can Provide Carpet Care Expertise




PROMOTING CLEAN, GREEN CARPETS August 2024
Understanding the Pitfalls of Uncleaned Carpets




















































THE STRATEGIC SELL: UNLOCKING CRM POTENTIAL   August 2024
5 Traits of Successful CRMs 






8/14/2024
CleanCo Joins NSA
















FROM THE EDITOR: THE ELEVATOR PITCH August 2024
What's Your Elevator Pitch?






IN THE FIELD: REVOLUTION IN THE RESTROOM July 2024
How Preventative Restroom Maintenance Pays Dividends













IN THE FIELD: REVOLUTION IN THE RESTROOM July 2024
Tips and Tools for Sprucing Up Restroom Routines





FINANCIAL TRANSPARENCY July 2024
How BSCs Can Build Trust With Customers








FINDING THE IDEAL JANITORIAL TEAM PLAYER July 2024
Identify Top Candidates with 5 Effective Interview Questions






























































FROM THE EDITOR: GLOBAL FOOTPRINTS June 2024
Europe’s Influence on U.S. Sustainability








FROM THE EDITOR: INNOVATION OBSERVATIONS June 2024
Interclean Amsterdam Showcases Continuous Industry Progression











DISTRIBUTORS NAME TOP PRODUCTS June 2024
Celebrating the 2024 Distributor Choice Award Winners






































RE-EVALUATING CUSTOMER COMMUNICATIONS May 2024
Win New Customers Through Improved Communications








FROM THE EDITOR: UNDERSTANDING LABOR LAWS May 2024
How Labor Laws Put Strain on Contractors

































BREAKING THROUGH THE BACKACHE April 2024
The Cost of Going Green







TAKING THE GREEN PLUNGE April 2024
How to Have the Conversation About Sustainability

























FROM THE EDITOR: SERVICE WITH A SMILE April 2024
Why Strong Customer Service is Essential







LEADERSHIP: HOW EMPATHY IS PIVOTAL FOR MORALE April 2024
Empathy is Key to Employee Trust and Retention





FROM THE EDITOR: LIVE AND IN-PERSON April 2024
Benefits of Networking in the Cleaning Industry




























FROM THE EDITOR: TACKLING TURNOVER March 2024
Report Evaluates Industry Turnover





































TOWEL & TISSUE TRENDS February 2024
Selling Sustainability of Towel and Tissue




TOWEL & TISSUE TRENDS February 2024
Paper Trends that Meet Industry Demand
Thoughts from a recent round table of industry leaders























BSCAI MEMBER NEWS January 2024
How to Treat Your Business Like an Investment



BSCAI MEMBER NEWS January 2024
BSCAI Conference a Big Winner in Vegas 






















A JOURNEY THROUGH GENERATIONS January 2024
How Bee-Clean Acquired Heritage Building Maintenance





A JOURNEY THROUGH GENERATIONS January 2024
BSCAI President Reflects on Career in Cleaning











ELITE BSC: GROWING YOUR JANITORIAL SERVICES BUSINESS January 2024
Growing a Business is a Marathon, Not a Sprint
































IN THE FIELD: SURFACE IMAGING TECHNOLOGY IDENTIFIES, VALIDATES CLEANING NEEDS November 2023
Combining Cleaning Technology with Professional Instincts





IN THE FIELD: SURFACE IMAGING TECHNOLOGY IDENTIFIES, VALIDATES CLEANING NEEDS November 2023
Using Software to Pinpoint, Clean Problem Surfaces











12/20/2023
Winners Announced for 2023 Reader’s Choice Award 
Readers of Facility Maintenance Decisions and Facility Cleaning Decisions voted on the best products in this new award program 



POWERING THROUGH November 2023
Tried and True Customer Relation Strategies















FREETIME: FINDING THE SECRET TO WORK-LIFE BALANCE November 2023
Finding the Secret to Work-Life Balance
































GUIDELINES TO SAFETY November 2023
Hazcom Training and Policies Surrounding SDSs














ANNIVERSARY COVERAGE November 2023
Sanitary Maintenance Looks Back on the 2010s





STACKING UP SALARIES November 2023
How Money Matters to Managers








FROM THE EDITOR: PROVIDING THE RIGHT TOOLS October 2023
The Importance of Equipment During Employee Onboarding































THE CLEANING CART EVOLUTION   October 2023
Innovative Cart Designs Keep Cleaning Chemicals Safe




THE CLEANING CART EVOLUTION   October 2023
Top Benefits of Cleaning Cart Innovation  








ISSA NORTH AMERICA MARKS MAJOR MILESTONE October 2023
A Distributor’s Guide to ISSA North America 2023





FROM THE EDITOR: SHELVING STRATEGIES October 2023
Reconsidering Warehouse Shelving Strategies












THE STRATEGIC SELL: REVOLUTIONIZING SALES TRAINING October 2023
Top Reasons Why Sales Training Often Falls Short




HEALTHY SCHOOLS: LEVELING UP THE CLEANING PROGRAM October 2023
Simple Strategies Facility Managers Can Use to Boost Sustainability




































CUSTOMER CONSIDERATIONS September 2023
Survey Reveals Top End User Purchasing Trends












QUICK FIXES September 2023
An Education in Increasing Productivity











EDITOR’S NOTE: WHAT CUSTOMERS WANT September 2023
Distributors Benefit from Knowing End User Purchasing Trends

























CLEARING THE AIR ON CARPET CARE August 2023
Need-to-Know Carpet Equipment Components that Affect IAQ







SANITARY MAINTENANCE 80TH ANNIVERSARY COVERAGE August 2023
Showcasing the 1980s and its Impact on Jan/San





FREETIME: SPECIAL OLYMPICS IS A FAMILY AFFAIR August 2023
Smith Supply Rep Spends Free Time Helping Others Thrive














PLANNING FOR A WINTER WONDERLAND August 2023
Tips and Tricks for Storing and Saving Ice Melt Products








2023 FACILITY CLEANING DECISIONS MANAGEMENT STUDY August 2023
Cleaning Executives Dissect Top Staffing Struggles









2023 FACILITY CLEANING DECISIONS MANAGEMENT STUDY August 2023
The State of Budgets for In-House Cleaning Departments





BUILDING BETTER TRAINING August 2023
9 Steps to Better Distributor Training Programs




2023 FACILITY CLEANING DECISIONS MANAGEMENT STUDY August 2023
Study Outlines Top Management Trends for Facility Cleaning Executives










FROM THE EDITOR: END USERS NEED YOUR HELP August 2023
Distributors Find Value to Training Offerings





















THE BENEFITS AND DISCLAIMERS OF TECHNOLOGY July 2023
Cautious Considerations of AI for BSCs



THE BENEFITS AND DISCLAIMERS OF TECHNOLOGY July 2023
How AI Can Impact BSC Operations






ELITE BSC: CLOSING THE CIRCLE ON COMPLAINTS July 2023
Simple Steps BSCs Can Use to Handle Customer Complaints




FROM THE EDITOR: KEEPING AN OPEN MIND ON AI  July 2023
How BSCs Should Approach AI











































CHATTING ABOUT CHALLENGES June 2023
Cleaning Managers Comment on Future Trends















IN THE FIELD: QUIZZING BSCS ON BACK-TO-SCHOOL CLEANING PREP May 2023
Seasonal Nature of Viruses Keeps Schools on their Toes





IN THE FIELD: QUIZZING BSCS ON BACK-TO-SCHOOL CLEANING PREP May 2023
Tackling Cleaning Concerns Before Schools Welcome Students















ELITE BSC: HOW MANY FIELD MANAGERS DO I NEED? May 2023
Determining the Appropriate Number of Cleaning Field Managers














MANAGEMENT: PERFECTING THE PRINCIPLES OF TRAINING June 2023
React and Refine Management Training Principles




FROM THE EDITOR: BRANCHING OUT BEYOND CLEANING May 2023
The Importance of Value-Added Services for BSCs





























A LOOK BACK: EVOLUTION OF JAN/SAN DISTRIBUTION April 2023
How 8 Decades Has Impacted Jan/San Distribution





STRATEGIC SELL: SELLING LIKE IT IS 1943? April 2023
How Consultative Selling Builds Trust



FROM THE EDITOR: A LESSON IN HISTORY April 2023
Celebrating 80 Years of Jan/San Distribution




















FREETIME: SPECIAL ANNIVERSARY EDITION April 2023
A Decade of Jan/San Worth Remembering




MANAGEMENT: STARING DOWN PERIOD STIGMA April 2023
Ways the Cleaning Industry Can Positively Impact Public Spaces














FROM THE EDITOR: MANAGEMENT GROWTH AND BUILDING A STRONG TEAM April 2023
Three Training Tips for Top Managers























MOVING TO THE MAINSTREAM March 2023
Training Tips for Electrostatic Spraying














STAYING THE COURSE March 2023
Examining Product Selection and Growth










STEPS TO ENSURE COMPREHENSIVE CARPET CARE March 2023
The Importance of Interim Maintenance for Carpet Care




CLEANING IN FOCUS 2023 February 2023
The Power of Robotic Cleaning




CLEANING IN FOCUS 2023 February 2023
Making Cleaning Sustainable





CLEANING IN FOCUS 2023 February 2023
A Look Ahead at the Cleaning Industry






COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Royal Papers’ Mark Licata Embodies Consistency













PROMOTING PAPER SUSTAINABILITY February 2023
Promoting Sustainable Towel and Tissue Options





FROM THE EDITOR: SANITARY MAINTENANCE CELEBRATES 80 YEARS  February 2023
Sanitary Maintenance Launches 80-Year Anniversary Special









READY FOR ROBOTICS February 2023
Ensuring Data Security with Robotic Floor Equipment
















HEALTHY SCHOOLS: MAINTAINING A WORK FORCE February 2023
3 Keys to Training, Sustaining and Retaining Workers 



BSCAI MEMBER NEWS: PERSONAL HOME EXCLUSION January 2023
How to Secure a Personal Home Exclusion Tax Break





LEADERSHIP: MENTORSHIP PROVES PIVOTAL FOR PLANNING AND PREPARATION  February 2023
The Value of Mentorship for Aspiring Leaders 







CONTINUING A LEGACY January 2023
BSCAI President Shares Goals for 2023






FROM THE EDITOR: GROWING THROUGH EDUCATION January 2023
Previewing CleanLink’s Networking Events for 2023











RECOGNIZING STANDOUT BSC'S November 2022
Community Connection and Dedication Highlight CLEAN Awards



RECOGNIZING STANDOUT BSC'S November 2022
Celebrating Building Service Contractor CLEAN Award Winners

















MECHANICAL FLEETS OPTIMIZE FLOOR CARE CAPABILITY November 2022
Building a Cleaning Arsenal for Jobs Big and Small




FACES OF THE FRONTLINE November 2022
Faces of the Frontline Honors Ben Knight











ADAPTING TO A CHANGING WORKPLACE November 2022
BSC Tips For Efficient Cleaning After Facility Changes







PERFECTING YOUR PLAYBOOK November 2022
Creating Customer Loyalty Through Product Consulting



SUSTAINABILITY AND ESG STUDY January 2023
Survey Outlines BSC/Facility Sustainability and ESG Goals



PERFECTING YOUR PLAYBOOK November 2022
How Distributors Can Compete Against Amazon






SUSTAINABILITY AND ESG STUDY January 2023
Results of the 2022 Sustainability and ESG Goals Study




THE STRATEGIC SELL: FIVE MISCONCEPTIONS ABOUT SALES SUCCESS November 2022
How to Improve Sales Hiring Success


CLEANING MANAGEMENT November 2022
Three Markers of Successful Cleaning Departments









MORE OCCUPANTS, SAME COMPLAINTS November 2022
Frontline Cleaning Managers Share Common and Ridiculous Complaints




MORE OCCUPANTS, SAME COMPLAINTS November 2022
Survey Reveals Top In-House Cleaning Complaints



FROM THE EDITOR November 2022
The Cost to Compete


COMPREHENSIVE CARPET CARE November 2022
Tips and Tricks for Maxing Out a Carpet’s Lifespan










PREVENTING CROSS-CONTAMINATION October 2022
Tips and Tricks for Keeping Environments Safe and Clean














FACILITY FOCUS: GAINING TRACTION September 2022
Handwashing Setup Streamlines Restroom Cleaning, Saves Supplies






FACILITY FOCUS: GAINING TRACTION September 2022
All-In-One Sink System Keeps Floors and Customers Safe


FROM THE EDITOR September 2022
Planning for Future Leadership




MOPPING UP SALES September 2022
Tools Necessary for Every Floor Care Program




MOPPING UP SALES September 2022
Top-Selling Mops and Benefits to Their Use





BAD SCENTS, NO SERVICE September 2022
Proven Products to Combat Odors




BAD SCENTS, NO SERVICE September 2022
How Distributors Can Assist with Foodservice Odors











RETURN TO THE WINDY CITY September 2022
A BSC's Guide to BSCAI's Contracting Success 2022






RECONNECTING IN CHICAGO September 2022
Keynote Speakers, Awards for ISSA Show North America 2022




SCHOOLS FACE 3 MAJOR CHALLENGES September 2022
Top Challenges for School Facility Managers


PERSISTENCE PERSONIFIED August 2022
Paul Taylor Built a Foundation for Business Success





PERSISTENCE PERSONIFIED August 2022
BSC Proves Hard Work Pays Off



PERSISTENCE PERSONIFIED August 2022
ESS Clean CEO Turns Challenges into Success Stories




ADDRESSING AND RESOLVING RESTROOM ODORS August 2022
Products That Contribute to Odor Prevention







BE AN ELITE BSC: MANAGING EXPECTATIONS AND ASPIRATIONS August 2022
Setting Business Expectations and Managing Reality





FROM THE EDITOR: DIVING INTO DATA August 2022
Using Data to Make Strong Decisions





IS EARNED WAGE ACCESS THE FUTURE? August 2022
Outlining On-Demand Payroll and How Cleaning Teams Can Benefit









FACES OF THE FRONTLINE August 2022
Faces of the Frontline Honors Holly Roberts, Team MJV




GREEN CLEANING August 2022
3 Things BSCs Should Know About ESG














FAST FACTS: ATP TESTING August 2022
What You Need to Know About ATP Testing







PICKING UP THE PIECES August 2022
Why Less Carpeting Simplifies Cleaning Schedules



















FAST FACTS: ATP TESTING August 2022
What to Know About ATP Testing




FROM THE EDITOR: HANDLING STAFFING STRUGGLES August 2022
Showing Appreciation for Staff Pays Dividends



CONTINUING THE CLIMB August 2022
Cleaning Managers Discuss Staffing Struggles



CONTINUING THE CLIMB August 2022
Cleaning Managers Address Purchasing Priorities















INTERNAL STRUGGLES June 2022
Staffing Struggles Plague Cleaning Teams







IN THE FIELD: CARPET CARE June 2022
How to Add Encapsulation to Carpet Care Programs


IN THE FIELD: CARPET CARE June 2022
Tips to Incorporating Encapsulation Cleaning









FROM THE EDITOR: GROWTH FROM NETWORKING ABROAD June 2022
Advantages of Networking With BSCs

































LIGHT AT THE END OF THE TUNNEL June 2022
2022 BSC Market Report Shows Promising Industry Trends








EXTERIOR MAINTENANCE June 2022
Exterior Care Makes Interior Cleaning Easier






ARE YOU READY FOR WELL? June 2022
WELL Certification Emphasizes Facility Reopening








MANAGEMENT: THE MORE YOU KNOW June 2022
The Perils of Hoarding Knowledge in Cleaning Operations


STRATEGIC SELL: HOW MUCH IS YOUR SALES FORCE COSTING YOU? June 2022
The Real Cost of Average or Weak Salespeople









FROM THE EDITOR: A GLOBAL PERSPECTIVE ON CLEANING June 2022
Top Takeaways from Attending Interclean Amsterdam





FLOOR EQUIPMENT June 2022
Choosing the Mop to Meet Your Needs























SHARING STRATEGIES FOR SUCCESS April 2022
Successful BSC Shares Cleaning Business Tips








6/6/2022
State of the Cleaning Industry
Taking a closer look at where things stand as the cleaning industry starts to assess lessons learned during the pandemic, and looking to the future.









BUSINESS TRENDS April 2022
State of the Cleaning Industry






IN THE FIELD: INFECTION CONTROL April 2022
The Greening of Disinfectants in Infection Prevention Programs






























FACES OF THE FRONTLINE April 2022
Faces Of The Frontline Honors Earline Tongue










GETTING THE GREEN LIGHT April 2022
Initial Steps For Launching A Sustainability Program


GETTING THE GREEN LIGHT April 2022
What Should a Sustainability Program Target?


GETTING THE GREEN LIGHT April 2022
How To Launch A Sustainability Program













SOFTWARE THAT SUPPORTS SALES February 2022
How ERP and CRM Software Benefits Jan/San Distribution












MATTING MATTERS February 2022
Customized Matting Boosts Facility Branding









2021 BSCAI CLEAN AWARD WINNERS February 2022
2021 BSCAI CLEAN Award Winners Recognized













BUILDING SERVICE CONTRACTORS LEAD THROUGH TRYING TIMES February 2022
Business Challenges Breed Opportunities For Growth










MANAGEMENT COLUMN: NEW YEAR, NEW APPRECIATION February 2022
Continued Appreciation For Frontline Workers


















THE MISSING PIECE November 2021
Survey Outlines End User Purchasing And Service Trends
Products, services and resources that help distributors stand out from the competition



























INTERIM CARPET MAINTENANCE November 2021
Selecting Interim Carpet Care Equipment


FROM THE EDITOR: SURVEY OUTLINES PURCHASING TRENDS November 2021
Customer Purchasing Changes Since Pandemic


















HAND DRYING HYGIENICS October 2021
Key Benefits Of Hand Towels, Dispensers






FACILITY FOCUS: ROBOTIC REVAMP October 2021
Denver Public Schools Embrace Autonomous Autoscrubbers


FACILITY FOCUS: ROBOTIC REVAMP October 2021
Floor Equipment That Helps Minimize Downtime


FACILITY FOCUS: ROBOTIC REVAMP October 2021
Autonomious Autoscrubbers Help Streamline Floor Care






































GREENLIGHTING SUSTAINABILITY August 2021
How To Create A Green Cleaning Program


GREENLIGHTING SUSTAINABILITY August 2021
Small Steps Ensure Successful Green Cleaning




























FROM HUMBLE BEGINNINGS: PATRICK COMASKEY SHARES HIS BUSINESS SUCCESS STORY June 2021
Direct Clean CEO Reflects On Career


FROM HUMBLE BEGINNINGS: PATRICK COMASKEY SHARES HIS BUSINESS SUCCESS STORY June 2021
Cleaning Reimagined During COVID-19 Pandemic










FACES OF THE FRONTLINE June 2021
Faces Of The Frontline Honors Hermenegildo Cruz


A BORN LEADER June 2021
The Ultimate Custodian


SELLING SUSTAINABILITY June 2021
Importing Metrics For Sustainability Reporting


SELLING SUSTAINABILITY June 2021
How Distributors Can Manage Sustainability Requests













FROM THE EDITOR: PASSING ON PRICE INCREASES June 2021
How To Discuss Pricing With Customers















































FILLING THAT EMPTY SEAT April 2021
Jan/San Sales Jobs Do Attract Young Workers

















TAKING CHARGE April 2021
How To Properly Charge Batteries



ROLLING WITH THE PUNCHES April 2021
Boosting Morale Amid Pandemic Stress



SET THE COURSE April 2021
How To Recruit And Retain Clients


SET THE COURSE April 2021
Earn Customer Trust Through Consulting



STRATEGIC SELL: POST-COVID SALES SUCCESS April 2021
Four Steps To Sales Transformation In 2021





FACES OF THE FRONTLINE April 2021
Faces of the Frontline Honors Eugene Brockman







FROM THE EDITOR: SUSTAINABILITY CAN STILL SHINE April 2021
Promote Green Cleaning On Earth Day












































FACES OF THE FRONTLINE February 2021
Jacqueline Roberts Excels Through Consistency




















































LEAD MEASURES ALL BSCS SHOULD BE TRACKING November 2020
Methods To Evaluate BSC Performance









EVALUATING CLEANING TECHNOLOGIES November 2020
Evaluating Emerging Cleaning Technologies











BE SURE TO JOIN BSCAI FOR OUR 2021 EVENTS November 2020
CEO Seminar, Management Conference Near





STRATEGIC USE OF CHEMICALS November 2020
Selecting Safe COVID-19 Disinfectants








INTRODUCING BSCAI’S COVID-19 DISINFECTION & SAFETY COURSE October 2020
Lessons Help Protect Employees And Customers





FACES OF THE FRONTLINE November 2020
Tammy Davis Takes Charge On Cleaning Innovation



CONTROLLING COMPLAINTS November 2020
2020 Complaints Survey Highlights Cleaning Challenges
















































GIVING GREEN THE GO-AHEAD October 2020
Adopting Ergonomic Tools, Training






FACES OF THE FRONTLINE October 2020
James Benge Embraces Off-The-Job Contributions



















CUSTOMERS COME FIRST September 2020
Customer Growth Takes Distributor Global












FACES OF THE FRONTLINE September 2020
Vicky Virgen Leads As Demands Rise











MAINTAINING ORDER September 2020
Promoting Effective COVID-19 Protocol


























QUICK TO PIVOT August 2020
A Lesson In Business Succession






CREATING AN IDEAL CUSTOMER PROFILE August 2020
Decide Who And Who Not To Sell To







LENDING A HAND August 2020
Meeting Increased Cleaning Demands











CREATING CONNECTIONS August 2020
Virtual Customer Connections Are A Necessity





8/12/2020
Handwashing Tips

























FACES OF THE FRONTLINE - SPONSORED BY PROTEAM June 2020
Marlene Lash Combines Quality Work With Customer Service

















OPTIMIZING CLEANING PROPOSALS June 2020
Building Safety Emphasized For BSCs












NEW REALITIES FOR JAN/SAN DISTRIBUTORS June 2020
Managing Pandemic Supply Shortages


NEW REALITIES FOR JAN/SAN DISTRIBUTORS June 2020
New Pandemic-Induced Customer Needs



MANAGING MARIJUANA ODORS June 2020
Establishing Customer Relationships






INTRODUCING THE WINNERS June 2020
Top Cleaning Tools





















FACES OF THE FRONTLINE June 2020
Hospital Janitors Embrace Hero Role During COVID-19



























STAY INFORMED WITH BSCAI GOVERNMENT AFFAIRS April 2020
Congress Approves Coronavirus Relief Packages




























































BSCS FACE UNIQUE LABOR CHALLENGES IN LIGHT OF COVID-19 April 2020
Building Service Contractors Offer Solutions To Labor Problems


THE COST OF LITHIUM April 2020
Cost And Safety Of Lithium Batteries
















FIGHTING A PANDEMIC April 2020
How COVID-19 Has BSCs Scrambling



SEEKING GREENER PASTURES April 2020
Indoor Air Quality Affects Education, Student Health











ESSENTIAL TOOLS FOR ESSENTIAL WORKERS April 2020
Education, Protocols And Products To Combat COVID-19


ESSENTIAL TOOLS FOR ESSENTIAL WORKERS April 2020
Cleaning, Disinfecting Both Vital In COVID-19 Protocol


ESSENTIAL TOOLS FOR ESSENTIAL WORKERS April 2020
Electrostatic Sprayers Serve As Accurate Cleaning Tool


ESSENTIAL TOOLS FOR ESSENTIAL WORKERS April 2020
Distributors Supply Products And Guidance During Pandemic


BE AN ELITE BSC April 2020
Navigating A BSC In A Pandemic


FROM THE EDITOR'S DESK April 2020
Cleaning: One Activity COVID-19 Can't Cancel


























FROM THE EDITOR April 2020
Industry Finally Seen For What It Is





EMBRACING CLEAN INITIATIVES April 2020
Survey Gauges Green Cleaning Equipment Adoption



EMBRACING CLEAN INITIATIVES April 2020
Conveying Value To Maintain Green Initiatives






















CLEANING: A CRUCIAL FUNCTION OF PUBLIC HEALTH April 2020
COVID-19 Outbreak Emphasizes Cleaning Budgets, Frontline Support

















SOFTWARE SIMPLIFIES TRAINING, OPTIMIZES EFFICIENCY February 2020
Distribution Company Improves Thanks To ERP Software












SHOULD SUPERVISORS BE CUSTOMER RELATIONS EXPERTS? February 2020
Improving Service With Supervisor-Client Relationships






CARING FOR THE KIDS February 2020
Jan/San Employee Combats Child Maltreatment






SOFTEN AMAZON’S BLOW WITH ERP SOFTWARE February 2020
How Amazon Has Set The Bar High On Distribution




FACES OF THE FRONTLINE February 2020
Sam Mills Exudes Leadership Beyond The Job

















EDITOR'S NOTE February 2020
Coronavirus Stresses Cleaning Education

























































AWARDING SERVICE November 2019
The People Who Received BSCAI’s Highest Honors







A LESS TOXIC APPROACH TO INFECTION CONTROL November 2019
Cleaning And Disinfecting Must Be Done In Two Steps



CURATING KNOWLEDGE HELPS UNLEASH IT November 2019
Search The Web Strategically For Green Cleaning Products
















STRESSING SAFETY November 2019
Custodial Managers Emphasize Employee Safety







INCREASING THE CIRCULARITY OF FACILITIES LIFE October 2019
Products As A Service Promotes Cleaning Efficiency











































EMBRACING ROBOTIC FLOOR SCRUBBERS September 2019
Autonomous Cleaning Equipment Helps Facilities In A Big Way


EMBRACING ROBOTIC FLOOR SCRUBBERS September 2019
Workers Respond To Robotic Floor Equipment

















WHAT CUSTOMERS WANT August 2019
The Ideal BSC According to Facility Executives













VISION FOR SUCCESS August 2019
SupplyDen Fulfills Childhood Dream


VISION FOR SUCCESS August 2019
An Emphasis On Business Ethics


VISION FOR SUCCESS August 2019
The Importance Of Web Presence






















BE AN ELITE BSC June 2019
Can Cleaning Accounts Be Too Small?








END USERS NEED HELP WITH BATTERY CARE June 2019
Distributors Should Teach Customers About Battery Use







MANAGING CLEANING EXPECTATIONS June 2019
How Home Economics Helped Shape The Profession Of Clean




FACILITY FOCUS: CREATING A BETTER FAN EXPERIENCE June 2019
High-Speed Hand Dryers Keep Restrooms Clean And Long Lines Moving Quickly


FACILITY FOCUS: CREATING A BETTER FAN EXPERIENCE June 2019
Gillette Stadium Sustainability Efforts


TACKLING TENACIOUS HAIS June 2019
Hospital Acquired Infections Drive Cleaning Demand


TACKLING TENACIOUS HAIS June 2019
Train Staff On Proper Cleaning And Disinfecting


TACKLING TENACIOUS HAIS June 2019
Disinfecting Processes That Reduce HAIs


SMART DISPENSERS REQUIRE SMART DISTRIBUTORS June 2019
Time To Promote The IoT-Equipped Restroom


PREPARING TOMORROW’S LEADERS June 2019
Strategies To Identify And Build Future Cleaning Managers


PREPARING TOMORROW’S LEADERS June 2019
Prepare Prospective Cleaning Leaders



IS YOUR RECYCLING PROGRAM IN THE DUMPS? June 2019
Create Recycling Programs That Work


IS YOUR RECYCLING PROGRAM IN THE DUMPS? June 2019
The History Of Recycling


IS YOUR RECYCLING PROGRAM IN THE DUMPS? June 2019
Reduce Recycling Contamination


IS YOUR RECYCLING PROGRAM IN THE DUMPS? June 2019
Financial Benefits Of Proper Recycling Programs







CATCHING GHOST EMPLOYEES April 2019
A Form Of Payroll Fraud That Is Frightening




BRANDING THE RESTROOM April 2019
Customized Soap Dispensers Help School Show Pride



A UNIVERSAL DECLARATION OF HUMAN RIGHTS FOR CUSTODIANS April 2019
Custodians Deserve Equal Treatment





NAVIGATING THE OCEAN OF INDOOR PLASTIC April 2019
How Departments Can Reduce Their Environmental Imprint





FACILITY FOCUS: ADVANTAGES TO WATER TECHNOLOGIES April 2019
Aqueous Ozone Controls Pollutants And Protects Staff


FACILITY FOCUS: ADVANTAGES TO WATER TECHNOLOGIES April 2019
Testing Effectiveness Of Cleaning Technologies


FACILITY FOCUS: ADVANTAGES TO WATER TECHNOLOGIES April 2019
Training Staff On Advantages Of Water Technologies


April 2019
Communicating Value


ZEROING IN ON GERMS April 2019
Top Hiding Spots For Germs And Bacteria


GROWING A GREEN PROGRAM April 2019
Green, Sustainable Survey Outlines Cleaning Trends


GROWING A GREEN PROGRAM April 2019
Survey: Green Cleaning Trends


GROWING A GREEN PROGRAM April 2019
Where Sustainable Practices Fit In Facilities


GROWING A GREEN PROGRAM April 2019
Survey Dives Into Green Certifications


HELPING PREVENT THE FLU March 2019
Stopping Sickness With Hand Sanitizer Stations



DEFINING YOUR IDEAL CUSTOMER February 2019
The Final Step To Scaling Up Your Cleaning Company


APPEALING TO CUSTOMERS February 2019
Why BSCs Should Embrace Sustainability




A HANDBOOK FOR THE CLEANING INDUSTRY February 2019
New Book Helps BSCs To Thrive




ROBOTS ARE CHANGING DISTRIBUTORS' ROLES February 2019
Autonomous Cleaning Equipment Force Distributors To Consult More



GREEN CLEANING COLUMN February 2019
Growth In Sustainable Innovation


BSCS' ROLE IN BRINGING IOT TO THE RESTROOM February 2019
Smart Dispensers, Faucets Keep Visitors Happy



BENCHMARKING THE GREEN CLEANING MOVEMENT February 2019
Survey: Why Schools Implement Green Cleaning


BENCHMARKING THE GREEN CLEANING MOVEMENT February 2019
Driving The Green Cleaning Movement In Schools


BENCHMARKING THE GREEN CLEANING MOVEMENT February 2019
Advocating For Health Schools


RECRUITING GENERATION NEXT February 2019
What Millennials In The Workplace Desire




SOFTWARE HELPS CUSTOMIZE CLIENT RELATIONSHIPS February 2019
ERP Solution Improves Business Performance


CONTROLLING DUST CONTROLS INFECTIONS February 2019
Using Vacuums To Fight The Spread Of Infections


CONTROLLING DUST CONTROLS INFECTIONS February 2019
Vacuum Features Best Suited For Healthcare Facilities




CLEANING VS. DISINFECTING: USING THE RIGHT TERMS November 2018
Know The Difference Between Cleaning, Disinfecting And Sanitizing


BUILDING A COMPANY AROUND ROBOTICS November 2018
Business Uses Robotic Cleaning Technology To Empower Workers


HOW BSCS CAN CREATE A SCALABLE MODEL November 2018
A Blueprint To Help Business Expand


UNIVERSITY OF GEORGIA STUDIES UP ON GREEN November 2018
Environmentally-Friendly Cleaning Program Saves School $400,000 A Year



GREEN CLEANING: LOOK WHAT THE OCCUPANT DRAGGED IN November 2018
Identify And Combat Cleaning Challenges




EXAMINING THE COMP November 2018
Sales Rep Salaries In Jan/San



FACILITY FOCUS November 2018
Fighting Contamination In Recycling


PRESTIGIOUS HONORS November 2018
BSCAI CLEAN Awards Given To Industry Elite



THINK OUTSIDE THE BIN November 2018
Alternatives To Traditional Waste And Recycling


THINK OUTSIDE THE BIN November 2018
Truly Sustainable Method To Managing Waste


THINK OUTSIDE THE BIN November 2018
Gaining Support For Sustainable Initiatives



GIVING GERMS MORE ATTENTION November 2018
High-Touch Surfaces Need Improved Disinfecting


PAPER TRAIL FROM A TO Z November 2018
Explaining Sustainable Paper Products


PAPER TRAIL FROM A TO Z November 2018
Defining Green Paper Terms


PURCHASING PRIORITIES October 2018
Factors To Consider When Buying Floor Care Equipment




STOP THE TRANSPORT OF PATHOGENS October 2018
Combat Pathogens At Their Source


STOP THE TRANSPORT OF PATHOGENS October 2018
Cleaning Technology Fights Contamination




PROPONENTS OF PROPORTIONERS October 2018
What To Consider When Introducing Proportioners


PROPONENTS OF PROPORTIONERS October 2018
Advantages Of Pre-measured Chemical Packages


FROM THE EDITOR October 2018
Amazon Launches Jan/San Private-Label Line


BUILD THE TEAM THAT WILL GROW YOUR BUSINESS September 2018
How To Form The Right Leadership Team


GROWING WITH THE INDUSTRY September 2018
Preparing McLemore Building Maintenance For The Future


WHY WATER WORKS September 2018
Cleaning Managers Embrace Engineered Water





SELLING SUSTAINABILITY September 2018
Iowa-Des Moines Supply Goes Beyond Green Cleaning Products


BSCAI GOES BIG IN DALLAS September 2018
Conference Educates Building Service Contractors


DEFANGING THE DUST BUNNIES September 2018
Tips To Tackling Dust And Improving Health


NEW HOST CITY FOR ISSA SHOW September 2018
Speakers, Innovative Products Highlight ISSA Show North America



PREPARING FOR A DIGITAL AGE September 2018
Digital Tools To Have Large Impact On Distribution Business



MANAGEMENT SURVEY September 2018
Annual Survey Examines Cleaning Budgets



CRAFTING A VISION IS THE FIRST STEP TO SCALING UP August 2018
Take Your Business To The Next Level


SPINNING TUNES ALONGSIDE THE BUFFER August 2018
Creating Policies For Music In The Workplace


DIVERSIFYING INTO NEW CHEMICAL PROPORTIONER MARKETS August 2018
Warewashing and Laundry Programs Can Help Distributors Grow Profits



SPREADING AROUND SICKNESS August 2018
Hospital Floors Wrongfully Ignored



SHOPPING FOR CARTS August 2018
Choosing The Right Cleaning Cart Or Caddy


SHOPPING FOR CARTS August 2018
Importance Of Organized Cleaning Carts


FROM THE EDITOR August 2018
Educating The Distributor



PRIORITIZING CLEANING OVER EVERYTHING ELSE August 2018
Dirty Schools Impact Student Performance



FACILITY FOCUS: CHEMICAL SWITCH USHERS IN GREEN CLEANING PROGRAM August 2018
Changing Chemicals Propels Green Cleaning Program


FACILITY FOCUS: CHEMICAL SWITCH USHERS IN GREEN CLEANING PROGRAM August 2018
Benefits Of Streamlining Cleaning Chemicals




OVERCOME COMMON GREEN CLEANING MISTAKES August 2018
Techniques To Achieving Green Cleaning Buy-In


OVERCOME COMMON GREEN CLEANING MISTAKES August 2018
Research That Supports Sustainability In Schools


OVERCOME COMMON GREEN CLEANING MISTAKES August 2018
Communicating And Promoting Green Cleaning Initiatives


CLEANING THE UNIVERSITY OF MARYLAND August 2018
Campus Residents Push For Green And Sustainable Initiatives


CLEANING THE UNIVERSITY OF MARYLAND August 2018
University Specializes On Strategies Resulting In Success







HOW VALUABLE ARE YOUR VALUE-ADDED SERVICES? July 2018
Increase Business Revenue By Charging For Assistance


K-12 SCHOOL REDUCES LUNCHTIME WASTE July 2018
Waxie and EcoSafe Team Up To Teach Environmental Sustainability




CRACKING THE ICE MELT ORDERING MYSTERY July 2018
Doing Ice Melt Homework Saves Distributors Money




OPPORTUNITY & ACQUISITION July 2018
Imperial Dade Grows Company With Calculated Aggression



CLEANING'S FUTURE ON DISPLAY July 2018
Compact, Truly Autonomous Robots Entice Cleaning Industry




CLEAN RESTROOMS MEAN BUSINESS June 2018
Spray-And-Vac Cleaning Provides Clean Appearance





ADAPT, MIGRATE OR DIE June 2018
Staffing Challenges Facing Cleaning Departments



THREE WARNING SIGNS OF BAD CUSTOMERS June 2018
How Building Service Contractors Can Spot Good Clients





MANAGING WORKPLACE ERGONOMICS June 2018
Reducing Cleaning Worker Injuries Through Improved Ergonomics


MANAGING WORKPLACE ERGONOMICS June 2018
Ergonomic Improvements That Reduce Worker Injuries


MANAGING WORKPLACE ERGONOMICS June 2018
Create A Culture Of Safety For Custodians






KNOCK OUT June 2018
Fighting For Insourced Cleaning



FROM THE EDITOR'S DESK June 2018
Trade Show Shows Future Of Cleaning Industry


INDUSTRY TESTIMONIALS: GIVING GRATITUDE May 2018
A Magazine That Aids Company Branding







JAN/SAN LEADER FOR 75 YEARS May 2018
Sanitary Maintenance Celebrates Publication Milestone




SURVIVING IN THE AGE OF AMAZON May 2018
E-Tailers Forcing Distributor Sales Reps To Evolve





HIRING THE RIGHT MANAGER April 2018
Identifying Desirable Leadership Qualities


PROGRESS IN GREEN CLEANING April 2018
Evolution Of Green Cleaning Initiatives


PROGRESS IN GREEN CLEANING April 2018
Future Of Cleaning Green


TRANSITION TO ELECTROSTATIC MACHINE PROVES SUCCESSFUL April 2018
Electrostatic Cleaning Helps Improve Business




FROM THE EDITOR'S DESK April 2018
CBE Will Bring BSCs And Facility Executives Together



BE MORE THAN A CLICK AND A BOX April 2018
Buying Groups Help Distributors Compete Against E-Tailers


VACANCY DUE TO IMMIGRATION April 2018
A Path To Work Eligibility


ZEROING IN ON ZERO WASTE April 2018
Controlling Waste Streams In Facilities


ZEROING IN ON ZERO WASTE April 2018
Turn A Waste Stream Into A Revenue Stream


ZEROING IN ON ZERO WASTE April 2018
Zero Waste In Three Simple Steps


ZEROING IN ON ZERO WASTE April 2018
The Future Of Zero Waste


ZEROING IN ON ZERO WASTE April 2018
Benefits Of Launching A Composting Program


IF YOU CAN’T BEAT ‘EM, REDIRECT ‘EM April 2018
Techniques To Steer Facility Initiatives In A More Sustainable Direction




THE BENEFITS OF BRAND NAMES September 2018
Selling Commercial Versions Of Consumer Brands




UNPLUGGING FOR GREATER EFFICIENCY AND COST SAVINGS February 2018
Battery Upright Vacuums Lead To Improved Productivity



SUCCESS STARTS WITH LEAP OF FAITH February 2018
Steve Harvey Book Helps Business Leaders, BSCs "Jump" Toward Success



MEET BSCAI'S NEW LEADER FOR 2018 February 2018
A Conversation With BSCAI's New Leader For 2018



FOSTERING STRONG LEADERS February 2018
Key To Nurturing Successful Custodial Leaders


FOSTERING STRONG LEADERS February 2018
Power Of Networking In Cleaning Industry


FOSTERING STRONG LEADERS February 2018
Responsibilities Of Strong Leaders


DESIGNING STRATEGIES THAT PROTECT FLOORS February 2018
Proper Maintenance Schedules That Protect Floors


REACHING INTO THE RAFTERS February 2018
Vacuums That Tackle Previously Neglected Surfaces


REACHING INTO THE RAFTERS February 2018
Using Proper Vacuuming Equipment Promotes Health And Safety







STANDING UP TO BIG E-COMMERCE February 2018
The Struggle Of Facing The Amazon Business Marketplace





FREETIME: UNITING THE INDUSTRY FOR HOPE November 2017
GOJO Industries President Steve Schultz Helps Raise $14.8 Million for City of Hope




THE SOUTHERN UTE INDIAN TRIBE EMBRACES ECO-FRIENDLY ODOR CONTROL November 2017
CASE STUDY: Control Odors While Protecting The Environment


EXPLAINING ON-SITE GENERATION November 2017
What Is On-site Generation Of Cleaning Products?


EXPLAINING ON-SITE GENERATION November 2017
Understanding Aqueous Ozone Cleaning Technology


EXPLAINING ON-SITE GENERATION November 2017
Disinfecting With On-Site Generation Technologies


TEAMING UP ON GREEN CLEANING November 2017
Sustainable Cleaning Is A Shared Responsibility


TEAMING UP ON GREEN CLEANING November 2017
Communicating Green Cleaning Initiatives


THE STRATEGIC SELL: MANAGING THE CUSTOMER EXPERIENCE November 2017
Every Touchpoint Impacts The Customer Journey


GETTING THE RIGHT WORDS OUT November 2017
Communicating Green Cleaning Advantages


GREEN CLEANING TRENDS November 2017
Importance Of Green And Sustainable Initiatives


GREEN CLEANING TRENDS November 2017
Benefits Of Green And Sustainable Initiatives


GREEN CLEANING TRENDS November 2017
Survey Outlines Sustainable Cleaning Initiatives


SUSTAINABILITY’S IMPACT ON OCCUPANT WELLNESS November 2017
Building Operations Supports Human Health And Wellness


SUSTAINABILITY’S IMPACT ON OCCUPANT WELLNESS November 2017
Cleaning Standards That Focus On Wellness


SUSTAINABILITY’S IMPACT ON OCCUPANT WELLNESS November 2017
Cleaning That Limits Toxic Exposure



HEALTH BENEFITS DRIVE GREEN CLEANING November 2017
Using Green Cleaning To Promote Occupant Health









FIVE STEPS TO GOING GREEN October 2017
Shifting From Green Cleaning To Sustainability


FIVE STEPS TO GOING GREEN October 2017
Steps To Implementing Green Cleaning Programs


FIVE STEPS TO GOING GREEN October 2017
Introducing Green Products And Processes


FIVE STEPS TO GOING GREEN October 2017
How Vendors Help Support Sustainability


EMBRACING PRODUCT EVOLUTION October 2017
Looking For Innovation In Cleaning Products


BSC FINDS GROWTH BY USING AQUEOUS OZONE TECHNOLOGY September 2017
Reasons For Switching To Engineered Water



PREVENTING CART CONTAMINATION September 2017
Keeping Housekeeping Carts Clean


PREVENTING CART CONTAMINATION September 2017
Cleaning Of Carts Gets Overlooked


PREVENTING CART CONTAMINATION September 2017
Customizing Custodial Carts


THE TOOLS YOU NEED TO MAKE CHANGE September 2017
Promoting Green Cleaning In Schools


THE TOOLS YOU NEED TO MAKE CHANGE September 2017
Soliciting Green Cleaning Buy-In


THE TOOLS YOU NEED TO MAKE CHANGE September 2017
Stats That Support Sustainability


THE TOOLS YOU NEED TO MAKE CHANGE September 2017
Partners That Help Promote Green




AN EXTRAORDINARY EXPERIENCE August 2017
Seminars Tout Green And Healthy Schools


ASSESSING YOUR SUSTAINABLE CLEANING PROGRAM August 2017
Steps To Transitioning To Green Cleaning


ASSESSING YOUR SUSTAINABLE CLEANING PROGRAM August 2017
Creating A Sustainability Plan


APPROACH CUSTOMERS FROM THE OUTSIDE IN August 2017
Perception Of Value More Important Than Customer Relationships




BRINGING WORKOUT LESSONS TO WORK August 2017
Benefits Of Training Cleaning Professionals
Benefits peer training can have on a green cleaning program



FROM THE EDITOR August 2017
Understanding Customer Buying Behavior




CUSTOMERS ARE NOT OWNED. THEY ARE EARNED July 2017
The Strategic Sell: Don’t Take Customer Relationships For Granted
Relationships are earned, but they are not earned for a lifetime

CREATING THE IDEAL CUSTOMER July 2017
How Jan/san Distributors Can Groom Top-tier Customers






COMBATING THE COMMON COLD June 2017
Advice For Fighting infections


COMBATING THE COMMON COLD June 2017
Preventing The Spread Of Rhinovirus


COMBATING THE COMMON COLD June 2017
Hand Hygiene Rules For Controlling Infections


COMBATING THE COMMON COLD June 2017
Cleaning Tips For Cold And Flu Season


SUSTAINABILITY BY ANOTHER NAME June 2017
Common Sense Practices That Drive Sustainable Initiatives


LAUNDRY BUSINESS GROWS THANKS TO REMOTE ACCESS TO DATA May 2017
Case Study: Laundry Business Turns To Chemical Dispensing System


A MATCH MADE IN JAN/SAN May 2017
Freetime: Children Of Jan/san Industry Leaders Stahurski And Senour Tie The Knot
Marty Senour and Sarah Stahurski met in September 2011 at an industry open house

THE BIG PROBLEM WITH LITTLE FIBERS May 2017
Is Microfiber Contributing To Sustainable Hazards?



PRIOR TO PURCHASING May 2017
Biggest Mistakes With Floor Pads And Brushes


PRIOR TO PURCHASING May 2017
What Differentiates Floor Pads And Brushes



CREATING A SUPERIOR SERVICE CULTURE April 2017
Book Club: How BSCs Can Develop A Customer Service Culture
AffinEco's Paul Senecal reviews '212 Degree Service'




TEN TIPS FOR REDUCING INSURANCE COSTS April 2017
Ten Ways To Reduce Insurance Costs For Businesses



PRACTICE MAKES PERFECT April 2017
Touting Training
Staff training is critical to a successful green cleaning program





THE SCIENCE OF GREEN CLEANING April 2017
Perfecting Cleaning For Health


THE SCIENCE OF GREEN CLEANING April 2017
Improving Cleaning Process And Procedures


THE SCIENCE OF GREEN CLEANING April 2017
Growing A Green Cleaning Program




FROM THE EDITOR March 2017
Navigate The Global Cleaning Industry With SM’s Buyer’s Guide
Distributors need to be able to connect with suppliers both old and new

THE YEAR AHEAD FOR BSCAI February 2017
Q&A With New BSCAI President Tom Kruse
Kruse shares his vision for the association

FIVE KEYS TO GROWING A BUSINESS February 2017
Book Club: How To Scale Up Your Business
“Scaling Up: How a Few Companies Make It...and Why the Rest Don’t,” by Verne Harnish, is a 360-degree tutorial on how to grow a business

FROM THE EDITOR’S DESK February 2017
Attracting Millennials To The Cleaning Industry
It’s no secret that the cleaning industry is aging, so building service contractors have no choice but to tap into Millennials




KEYS TO SELLING YOUR BUSINESS November 2016
What To Consider Before Selling Your Small Business
Whether BSCs are planning to sell now, or years down the line, they must first take a good, hard look inside their own operations


FINDING THE GREENER LINING November 2016
Creating Sustainable Waste Management Programs
Facilities are beginning to explore sustainable alternatives to traditional trash liners

SUSTAINABLE TRACTION November 2016
Roundtable: Trends In Sustainability Initiatives
Green products are expected, but sustainability initiatives are gaining momentum at the distributor level





NOROVIRUS IS A THREAT TO SCHOOLS October 2016
How To Prevent A Norovirus Infection






TEACHING GREEN September 2016
School Launches Cleaning For Health Program
Steps that Clarke County School District took to improve the health of their students and staff

TEACHING GREEN September 2016
Healthy Schools: Getting Buy-In From Staff



JANITORS NEED ERGONOMICS, NOT INJURIES August 2016
Prevent Workplace Injury With Proper Mopping Technique, Tools






BENEFITING FROM GREEN CLEANING August 2016
UW-Madison Finds Success Cleaning With Ozone
How making one small change has impacted the cleaning program at University of Wisconsin–Madison

MINDFUL OF MAINTENANCE August 2016
Maintenance That Extends The Life Of Equipment
Proper upkeep of carpet equipment can extend the life of machines

NEW FLOOR PADS ADD TO THE PLETHORA OF OPTIONS June 2016
Choosing The Correct Floor Pad





THERE’S A CART FOR THAT June 2016
Customizing A Cleaning Cart


THERE’S A CART FOR THAT June 2016
Maximizing Space On Custodial Carts


THERE’S A CART FOR THAT June 2016
Cleaning Carts That Are Attractive And Functional


THERE’S A CART FOR THAT June 2016
Transitioning To New Carts



LEADING A MOVEMENT June 2016
Implementing A Green Cleaning Program


LEADING A MOVEMENT June 2016
Promoting Healthy Cleaning Practices


GREEN CLEANING INITIATIVES FOR HEALTHIER SCHOOLS May 2016
Promoting Student Health And Sustainable Cleaning


GREEN CLEANING INITIATIVES FOR HEALTHIER SCHOOLS May 2016
Measuring Green Cleaning Milestones


THE POWER OF PICKING May 2016
How Technology Is Changing Warehouse Picking




FLOOR PAD DO’S AND DON’TS May 2016
Comparing Floor Pads And Brushes


FLOOR PAD DO’S AND DON’TS May 2016
Maintenance Tips That Extend The Life Of Floor Pads


FLOOR PAD DO’S AND DON’TS May 2016
The Future Of Floor Pads


FATIGUE IN THE WORKPLACE May 2016
The Signs Of An Exhausted Staff


FATIGUE IN THE WORKPLACE May 2016
Preventing Worker Fatigue





BUILDING A GREEN TEAM April 2016
Tips For Managers Launching Green Cleaning Programs



ENVIRONMENTAL IMPACTS OF A TOUCH-FREE RESTROOM April 2016
Examining The Life Cycle Of Restroom Fixtures


ENVIRONMENTAL IMPACTS OF A TOUCH-FREE RESTROOM April 2016
When To Convert To Touch-Free Restrooms



BOOK CLUB: BE PREPARED TO EXIT YOUR BUSINESS AT ANYTIME February 2016
Tips For Selling A Cleaning Business


STRAPPING ON SAVINGS February 2016
Tackling Vertical Surfaces With Backpack Vacuums


STRAPPING ON SAVINGS February 2016
Benefits Of Vacuum Filters


STRAPPING ON SAVINGS February 2016
Maintaining Mobility With Backpack Vacuums


STRAPPING ON SAVINGS February 2016
Properly Fitting A Backpack Vacuum


CLEANING COMPLAINTS YOU JUST CAN’T BELIEVE February 2016
Survey Reveals Top Cleaning Complaints




ADVANCEMENTS IN GREEN PAPER November 2015
Trend Toward Recycling Paper Is Growing


ADVANCEMENTS IN GREEN PAPER November 2015
Alternative Paper Fibers And Facilities That Embrace Them


ADVANCEMENTS IN GREEN PAPER November 2015
Future Trends Of Recycled Paper Towels





THE STRATEGIC SELL: TRAINING IS A NECESSITY October 2015
Providing The Janitorial Industry With Professional Development Opportunities


WORKING WITH WATER November 2015
Fitting Engineered Water Into Cleaning Programs


WORKING WITH WATER November 2015
How Aqueous Ozone Technology Fits Into Cleaning





MADE-TO-ORDER MATS September 2015
Custom Walk-off Mats Offer Countless Possibilities







IDEAS FOR GREEN CLEANING October 2015
Using Aqueous Ozone To Clean For Health


IDEAS FOR GREEN CLEANING October 2015
Green Cleaning Supports University Goals


IDEAS FOR GREEN CLEANING October 2015
Involving Students To Help Grow Green Programs


IDEAS FOR GREEN CLEANING October 2015
Greening Pest Control Processes


MORE TO MATS THAN MEETS THE EYE September 2015
The Role Of Matting In Green Programs


ENGINEERED WATER RE-ENGINEERED September 2015
Cleaning Industry Embraces Activated Water



BOOK CLUB: DITCH THE SWOT ANALYSIS August 2015
Deconstructing Janitorial Business Strategies






ISSA/INTERCLEAN RETURNS TO SIN CITY August 2015
Cleaning Industry Members Hit The Strip For ISSA/INTERCLEAN 2015


CLEANING CARTS COME WITH A SEA OF OPTIONS August 2015
Factors To Consider Before Purchasing Cleaning Carts


CLEANING CARTS COME WITH A SEA OF OPTIONS August 2015
Special Features Of Custodial Carts Increase Efficiencies


CLEANING CARTS COME WITH A SEA OF OPTIONS August 2015
Proper Use of Cleaning Carts




LEAD DON'T FOLLOW June 2015
How To Make Your Business Stand Out




DISTRIBUTOR CHOICE AWARDS TOP 40 June 2015
Jan/San Distributors Vote On The Cleaning Industry's Best Products


THE STRATEGIC SELL: TRUST IS WORTH MORE THAN LIKABILITY May 2015
Build Trust Through Company Transparency


REDUCING INFECTION HAZARDS May 2015
Tips For Proper Disposal Of Infectious Waste


REDUCING INFECTION HAZARDS May 2015
Containing Hazardous Waste: Finding A Strong Hold


REDUCING INFECTION HAZARDS May 2015
Protect Workers From Medical Waste


REDUCING INFECTION HAZARDS May 2015
What Is Considered Medical Waste


2015 REPORT ON THE BUILDING SERVICE CONTRACTOR MARKET April 2015
Survey: Cleaning Industry Purchasing And Growth Benchmarks - Member Content




MAKING THE ROUNDS WITH FLOOR PADS May 2015
Benefits Of Choosing The Right Floor Pads


MAKING THE ROUNDS WITH FLOOR PADS May 2015
Proper Maintenance Of Floor Pads


MAKING THE ROUNDS WITH FLOOR PADS May 2015
Exploring New Floor Equipment Options






SENDING THE RIGHT MESSAGE April 2015
Customizing Restroom Dispensers Sends A Message


SENDING THE RIGHT MESSAGE April 2015
Branding Restrooms Supports Facility Goals


SENDING THE RIGHT MESSAGE April 2015
The Future Of Restroom Customization


PROTECTING THE MICROFIBER INVESTMENT April 2015
Proper Laundering Prolongs Microfiber Life


PROTECTING THE MICROFIBER INVESTMENT April 2015
Tips To Laundering Microfiber


PROTECTING THE MICROFIBER INVESTMENT April 2015
How To Properly Dry Microfiber



INDUSTRIAL SOAPS SHOULD BE HARDWORKING, BUT GENTLE ON HANDS February 2015
The Right Industrial Soap Can Keep Employees Happy




CLEARING THE AIR ON HAND DRYERS February 2015
Calculating Energy Consumption With Hand Dryers


STEAM ALLOWS FOR CHEMICAL-FREE CLEANING November 2014
Understanding The Power Of Steam Cleaning




THE DIRT ON CLEANING CLOTHS November 2014
Microfiber Cloths Excel Over Cotton


THE DIRT ON CLEANING CLOTHS November 2014
Proper Use Of Cleaning Cloths Prevent Cross-Contamination


THE DIRT ON CLEANING CLOTHS November 2014
Do’s And Don’ts Of Laundering


THE DIRT ON CLEANING CLOTHS November 2014
Role Of Wet Wipes In Commercial Cleaning


FIGHTING INFECTIONS REQUIRES PLANNING November 2014
Developing An Infection Prevention Program






EQUIPMENT THAT MIRRORS THE COMPANY MISSION October 2014
Benefits Of Ride-on Scrubbers Extend Beyond Cleaning


EQUIPMENT THAT MIRRORS THE COMPANY MISSION October 2014
Chemical-Free Scrubber Cleans Outdoor Space


EQUIPMENT THAT MIRRORS THE COMPANY MISSION October 2014
Using Floor Equipment Drives Productivity


FOCUSING ON CUSTOMER SATISFACTION October 2014
How Customer Service Plays Into Custodial Operations












IMPROVE PRODUCTIVITY WITH BACKPACKS August 2014
Advancements To Backpack Vacuums Result In Efficiencies


IMPROVE PRODUCTIVITY WITH BACKPACKS August 2014
Improving Ergonomics For Backpack Vacuums








PUSHING CLEANING CARTS FORWARD August 2014
Benefits Of Customizing Cleaning Carts



IS CLEANING A 'MISERABLE' JOB? June 2014
Recommended Reading: The Three Signs Of A Miserable Job


HOW WELL DO YOU KNOW YOUR CUSTOMERS? June 2014
Customer Segmentation Offers A Snapshot of Your Business


HOW WELL DO YOU KNOW YOUR CUSTOMERS? June 2014
Avoiding ‘Service-drain’: Measuring Customer Profitability


HOW WELL DO YOU KNOW YOUR CUSTOMERS? June 2014
Discover The Power of Market Data Analysis


HOW WELL DO YOU KNOW YOUR CUSTOMERS? June 2014
Targeting Key Sales Accounts


MANUFACTURER ROUNDTABLE: TURNING WATER INTO A POWERFUL CLEANER April 2014
Understanding The Science Behind Activated Water


MANUFACTURER ROUNDTABLE: TURNING WATER INTO A POWERFUL CLEANER April 2014
Selecting The Right Electrolyzed Water Product


MANUFACTURER ROUNDTABLE: TURNING WATER INTO A POWERFUL CLEANER April 2014
Independent Tests Back Activated Water Claims


MANUFACTURER ROUNDTABLE: TURNING WATER INTO A POWERFUL CLEANER April 2014
Weighing The Cleaning Efficiency of E-water Solutions


MANUFACTURER ROUNDTABLE: TURNING WATER INTO A POWERFUL CLEANER April 2014
Common Uses For Activated Water Products


MANUFACTURER ROUNDTABLE: TURNING WATER INTO A POWERFUL CLEANER April 2014
Use E-water With Standard Cleaning Tools and Processes




MAKING THE SWITCH TO GHS May 2014
OSHA Compliance Stalled By Chemical Manufacturers






BOOST HAND WASHING COMPLIANCE May 2014
Hand Hygiene Monitoring and Surveillance Systems


BOOST HAND WASHING COMPLIANCE May 2014
Engage Staff To Increase Handwashing Compliance Rates



BSCS CAN HELP PREVENT OCCUPATIONAL DERMATITIS April 2014
CDC: 35 Percent of Occupational Diseases Are Skin-related


BSCS CAN HELP PREVENT OCCUPATIONAL DERMATITIS April 2014
Avoid Dry, Cracked Hands With Moisturizing Hand Sanitizer


BSCS CAN HELP PREVENT OCCUPATIONAL DERMATITIS April 2014
Matching Hand Soap To The Industry Setting






PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
What's The Value of Cleaning Expertise?


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Positive Customer Experiences Can Trump Price Tags


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Quantifying and Documenting Value-added Services


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Drilling Down Cleaning Customer Needs


PROTECTING PASSENGERS April 2014
Preventing Infection In Transportation Centers



PROTECTING PASSENGERS April 2014
Using Teams To Clean Busy Transit Hubs




COVER STORY: ROOKIE SUCCESS April 2014
Meet Coastal Chemical & Paper's Young Owner


COVER STORY: ROOKIE SUCCESS April 2014
From Field Dreams To Jan/San Supply


COVER STORY: ROOKIE SUCCESS April 2014
Coastal Chemical Outgrows Garage


COVER STORY: ROOKIE SUCCESS April 2014
Turning Employees Into Family


COVER STORY: ROOKIE SUCCESS April 2014
Capturing The Break Room Business


COVER STORY: ROOKIE SUCCESS April 2014
Making Coastal Chemical A Homerun



CALL HIM 'MR. FRANCO' April 2014
Techniques To Developing Leaders


CALL HIM 'MR. FRANCO' April 2014
Prioritizing Employee Training Programs



CALL HIM 'MR. FRANCO' April 2014
Cleanology: The Science Of Cleaning


EIGHT SIDES TO THE STORY April 2014
Breaking Down The Benefits to Octagonal Floor Pads


UPCLOSE: DAY CLEANING INFLUENCING EQUIPMENT MANUFACTURERS April 2014
Discover The Benefits of Day Cleaning


UPCLOSE: DAY CLEANING INFLUENCING EQUIPMENT MANUFACTURERS April 2014
The Evolution of Low-decibel Carpet Equipment


UPCLOSE: DAY CLEANING INFLUENCING EQUIPMENT MANUFACTURERS April 2014
Energy, Sustainability Initiatives Drive Day Cleaning


UPCLOSE: DAY CLEANING INFLUENCING EQUIPMENT MANUFACTURERS April 2014
Carpet Chemical Trends


CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Your Delivery Drivers See Customers More Than Salespeople


CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Drivers Are Brand Ambassadors


CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Use Product Deliveries As Sales Opportunities


CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Getting Drivers On Board With Customer Service Training


COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? February 2014
Make Cleaning Professional


UPCLOSE: A PERSONAL TOUCH February 2014
Facilities Test Restroom Branding


UPCLOSE: A PERSONAL TOUCH February 2014
Spreading The Message With Dispenser Ads


UPCLOSE: A PERSONAL TOUCH February 2014
Benefits of Restroom Branding


UPCLOSE: A PERSONAL TOUCH February 2014
Restroom Advertising In Action


WELCOMING POSITIVE IMPRESSIONS February 2014
Customizing Matting To Create Positive Impressions


A SYSTEM FOR SUCCESS February 2014
Benefits of Flat Mopping Systems
Concordia University's switch to microfiber flat mops

A SYSTEM FOR SUCCESS February 2014
Mopping Systems Create Cleaning Efficiencies






SUSTAINABLE COURSE February 2014
Breakdown Of ASU's Sustainable Advancements


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES November 2013
The Key To Protecting Floors Is Proper Matting


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES November 2013
Maintain Floors By Increasing Cleaning Frequency


IN THE FIELD: WINTERTIME PRESENTS FLOOR CLEANING CHALLENGES November 2013
Scrubbing And Stripping: Sprucing Up Floors For Spring


BSC PROFILE: LEADING BY EXAMPLE November 2013
Paul Greenland Leads Aetna Building Maintenance Into A New Era


BSC PROFILE: LEADING BY EXAMPLE November 2013
From Washing Floors To Aetna Company President


BSC PROFILE: LEADING BY EXAMPLE November 2013
'Think Green, Think Aetna'


BSC PROFILE: LEADING BY EXAMPLE November 2013
Aetna Reinvents Itself As A Facility Maintenance Organization


SUSTAINABILITY: LEED V4 November 2013
LEED Gets A Makeover


SUSTAINABILITY: LEED V4 November 2013
Green Cleaning Loses LEED EBOM Credit


SUSTAINABILITY: LEED V4 November 2013
LEED EBOM v4 Expands Green Cleaning Prerequisite



SUSTAINABILITY: LEED V4 November 2013
Additional LEED EBOM v4 Updates


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Must-have Vacuum Attachments


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Increase Cleaning Efficiency With Backpack Vacuums


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Foot Traffic, Floor Surface Dictate Vacuum Cleaning Frequencies


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Are Extra Vacuum Features Worth The Cost?


MANUFACTURER ROUNDTABLE: VACUUMS November 2013
Reap The Benefits of Ergonomic Vacuums


UPCLOSE: DECODING DUST MOPS October 2013
Looped-end Vs. Cut-trim Mop Heads


UPCLOSE: DECODING DUST MOPS October 2013
Industry Moves Toward Microfiber Dust Mops


UPCLOSE: DECODING DUST MOPS October 2013
Synthetic Dust Mops Last Longer and Are More Durable


UPCLOSE: DECODING DUST MOPS October 2013
Velcro Mop Backings Expected To Stick Around


BOOK CLUB: THE GREAT GAME OF BUSINESS October 2013
Run An Open-Book Business


TECHNOLOGY: TOP 10 REASONS TO USE CRM SOFTWARE October 2013
Read an Excerpt From Mark Dancer's New Software Guide: "Getting the Most Out of CRM"


TECHNOLOGY: TOP 10 REASONS TO USE CRM SOFTWARE October 2013
Manage The Sales Pipeline With CRM Software


TECHNOLOGY: TOP 10 REASONS TO USE CRM SOFTWARE October 2013
CRM Software Reports Improve Sales Forecasts and Planning



UPCLOSE: HEAVY METAL October 2013
Sell Safety With Disposable Industrial Towels



MANUFACTURER ROUNDTABLE: ODOR CONTROL October 2013
What Causes Urine To Smell In Restrooms?




GHS COUNTDOWN September 2013
Learning The GHS Glossary




UPCLOSE: FLOOR CARE WISE BUYS September 2013
Increase Value With Multi-Task Floor Machines


UPCLOSE: FLOOR CARE WISE BUYS September 2013
Floor Equipment Training Matters


UPCLOSE: FLOOR CARE WISE BUYS September 2013
Floor Care Equipment Buyers Place Ease-of-use Over Price


UPCLOSE: FLOOR CARE WISE BUYS September 2013
Finding Floor Machines Built To Last


SHOPPING FOR A SUSTAINABLE VACUUM August 2013
Tips To Purchasing Sustainable Vacuums


SHOPPING FOR A SUSTAINABLE VACUUM August 2013
Cost vs. Value Of Sustainable Vacuums


SUSTAINABILITY STANDS OUT August 2013
Creating Sustainable Cleaning Bids


SUSTAINABILITY STANDS OUT August 2013
Embracing Sustainable Practices In Business



SUSTAINABILITY STANDS OUT August 2013
Seal The Deal With Cleaning Case Studies


SUSTAINABILITY: THE NEW LEED BRINGS CHANGE August 2013
U.S. Green Building Council Updates LEED Cleaning Requirements


SUSTAINABILITY: THE NEW LEED BRINGS CHANGE August 2013
New LEED v4 Green Cleaning Points and Requirements


SUSTAINABILITY: THE NEW LEED BRINGS CHANGE August 2013
Stricter Requirements for LEED Credits


SUSTAINABILITY: THE NEW LEED BRINGS CHANGE August 2013
LEED Eligible Equipment And More


SUSTAINABILITY: THE NEW LEED BRINGS CHANGE August 2013
Distributors Important Role in LEED v4 Certification





UPCLOSE: MATTING FOR THE ENTIRE FACILITY August 2013
Stop Dirt At The Door With Exterior Floor Mats


UPCLOSE: MATTING FOR THE ENTIRE FACILITY August 2013
Reduce Injuries and Labor Costs With Building Floor Mats


UPCLOSE: MATTING FOR THE ENTIRE FACILITY August 2013
Maintaining Commercial Floor Matting




MANUFACTURER ROUNDTABLE: FLOOR EQUIPMENT CONCERNS August 2013
How To Spot Green Floor Maintenance Equipment





IN THE FIELD: SUSTAINABLE VACUUMS June 2013
Shopping For Sustainable Vacuum Cleaners


SHOPPING FOR A SUSTAINABLE VACUUM June 2013
Sustainability Includes Availability of Replacement Vacuum Parts


BUNDLING YOUR BRAND June 2013
Product Bundling As Business Protection









2013 READER SURVEY June 2013
2013 Housekeeping Solutions Reader Survey
A snapshot of the industry as it pertains to in-house custodial managers

2013 READER SURVEY June 2013
Trends In Green and Sustainability



BSC PROFILE: CLEANING TAKES CENTER STAGE June 2013
Major Commercial Cleaning Services Nashville’s Premier Facilities
Robert Stewart's professional journey has taken him from Music Row to owning one of Tennessee's most successful cleaning firms








TAKE A SHORTCUT TO SUCCESS April 2013
BSC Book Review: Shortcut To Prosperity


STRIP AND RECOAT FLOORS LESS OFTEN April 2013
BSC's Ramp Up Floor Maintenance Programs



THE NEW BOOK ON GREEN April 2013
Green Guides Updated By FTC


THE NEW BOOK ON GREEN April 2013
Differentiating One Green Label From Another


THE NEW BOOK ON GREEN April 2013
Distributor Support Green Training


THE NEW BOOK ON GREEN April 2013
Get To Know The Green Guides



TACKLING FLOORS WITH OSCILLATING MACHINES April 2013
Increase Productivity With Oscillating Floor Machines


TRACKING TRENDS WITH ERP May 2013
Doing More With Distribution Business Software















MANUFACTURER ROUNDTABLE: TOWEL & TISSUE April 2013
Paper Towels Versus Hand Dryers


PREVENT SLIPS AND FALLS AS A VALUE-ADDED SERVICE April 2013
New Tests Measure Floor Traction


















February 2013
Using Hand Sanitizer Correctly
It's important to hand sanitize for 15 seconds to kill germs














November 2012
Microfiber Technology And Its Return On Investment
Microfiber technology increases productivity for custodial departments


November 2012
Calculating The ROI of Microfiber Cleaning
The financial and health ROI associated with microfiber cleaning


November 2012
Building Trust Between Distributors and Facility Executives
Building trust and better distributor relationships pays big dividends for custodial organizations


November 2012
Department Of Energy Project Takes Sustainability To A New Level
Team Clean Inc.'s headquarters is part of a unique project, the EEB Hub

November 2012
Touch-free Restroom: Auto Flush Urinals and Hands-Free Doors
Keep hands germ free from start to finish in the restroom

November 2012
Sustainable Recycling At Philip Rosenau Co. Includes Cleaning Equipment
All totaled, the janitorial supply distributor has diverted 51 tons of material from landfills in the last two years

November 2012
Kelsan's Energy Efficient Warehouse Cuts Energy Consumption In Half
The award-winning lighting reduces annual energy costs by $30,000

November 2012
Warehouse Solar Panels At H.T. Berry Pays Dividends To The Environment And Company Bottom Line
Forward-thinking customers have pushed the janitorial supply distributor into innovative sustainable initiatives

November 2012
Foley Distributing's Closed Loop Recycling Partnership Sets The Mark For Waste Management
The Power of Three closed loop recycling program is an award-winning partnership between Foley, Casella Waste Systems and SCA Tissue










September 2012
Going Green: Executive-Level Sustainability Jobs On The Rise
Sustainability leadership positions are the latest to join executive ranks at contract cleaning companies

October 2012
Retaining Warehouse Workers and Delivery Drivers
Finding the right driver or warehouse worker is only part of the challenge. Distributors need to know how to hold on to the best employees

October 2012
Warehouse Recruitment: Tips For Hiring Pickers And Drivers
Distributors can’t move product without reliable warehouse workers and delivery drivers. Where to find the best employees for the job





MANUFACTURER ROUNDTABLE September 2012
Mop And Bucket Advantages Over Small Autoscrubbers
Plus, alternatives to cotton mops






August 2012
Campus Sustainability Is A Strong Focus at Ohio State University
Custodial Services emphasize training in order to perfect the goals of campus sustainability


June 2012
The Benefits of Warehouse Rewards
Improve productivity by rewarding warehouse workers for exceptional job performance

June 2012
Starting A Warehouse Incentive Program
Labor management systems can help establish benchmarks needed for a warehouse incentive program

June 2012
Customer Complaints: Maintenance-Related Restroom Issues Affect BSCs
Communication and managing expectations is key to responding to non-cleaning customer complaints

FEATURE June 2012
Extending Floor Pad Life
Techniques that will prolong the life of a floor pad


FEATURE June 2012
Choosing Floor Pads By Shape And Color
Pairing floor pads with the appropriate application is made easy with shape and color consistency





COVER STORY June 2012
2012 Housekeeping Solutions Reader Survey
A snapshot of green/sustainability, management, budget, staffing and purchasing trends.



May 2012
Build Customer Relationships With CRM Software
Distributors can use CRM software to help clients workload facilities and uncover their true needs


May 2012
Customer Relationship Management Software Analyzes Purchasing Habits
Use CRM software to uncover purchasing opportunities and monitor marketing strategies







April 2012
Freetime: OJ Howell, ProSTAR Industries
This jan/san distributor lives off the land with a self-sustaining lifestyle, which includes raising 40 chickens





April 2012
Hilton Outlines Their Green And Sustainable Initiatives
The housekeeping department at Hilton Americas-Houston captures the essence of green and sustainability

MANUFACTURER ROUNDTABLE April 2012
Disinfecting During Cold and Flu Season
Which disinfectants work against colds and flus, especially the new H3N2 virus

April 2012
The Brady Bundle: Jan/San and Laundry
By adding a commercial laundry division to its already-extensive jan/san business, Brady Industries has truly become a one-stop shop in Nevada



March 2012
Aslett Opens Museum Of Clean
Varsity Facility Services founder showcases the past, present and future of cleaning in his Idaho museum

March 2012
Disposable Mops Present New Business, Learning Curve
Distributors say end users need to be informed about the lifespan, launderability and price points with synthetic disposable wet mops

March 2012
Mopping With Cotton Alternatives
As cotton prices have soared to an all-time high, mop manufacturers have introduced low-cost alternatives to the traditional cotton mop

March 2012
Encouraging Safe Warehouse Behavior
If employees are aware of their surroundings, accidents are less likely to happen


ASHKIN ON SUSTAINABILITY March 2012
Set Realistic Sustainability Goals
Goals can inspire sustainable initiatives, but unrealistic expectations can discourage efforts

March 2012
Reducing Common Warehouse Accidents
Tips for avoiding back injuries and forklift accidents



March 2012
Waste Audits Can Help Improve Recycling Efforts
Jan/san distributors can offer waste audits as a value-added service to reduce customers’ trash and increase recyclables

COVER STORY March 2012
Customer Feedback: Facility Managers Weigh In
What facility managers are saying about pricing, green, sustainability, cleaning priorities and janitor wages


February 2012
Outline Appropriate Burnishing Procedures
In conjunction with a proper floor maintenance program, burnishing will keep floors looking like new



March 2012
Dissecting Data With Analytics
Analytics: Computer-based insight into inventory management, customer profitability and price optimization

February 2012
Maintain The Look Of Floors Through Mopping
Developing a proper wet and dry mopping schedule will keep floors looking like new




ASHKIN ON SUSTAINABILITY February 2012
Creating A Sustainability Team
A successful sustainability team will include members from all company departments


February 2012
Software Customization Gives BSCs Competitive Edge
End-user software can be tailored for individual customers and specific account requirements







January 2012
The Museum of Clean Opens In Idaho
Varsity Facility Services Founder, Don Aslett, showcases the past, present and future of cleaning


January 2012
Green Consultants
When selling green cleaning programs, distributors should help customers identify sustainable practices already in place and pinpoint areas for improvement



January 2012
Industrial Soap Sales Strategies
On-site testing is essential for selling industrial soap














October 2011
Wi-Fi In The Warehouse: Beneficial From A Cost Standpoint
The cost of Wi-Fi implementation in the warehouse has dropped significantly, making it more feasible for distributors

October 2011
Wireless Warehouse
Implementing Wi-Fi in a distribution warehouse can increase picking efficiencies and productivity




September 2011
Book Excerpt: Customer Stratification
Learn how to determine which client relationships are valuable

August 2011
3rd Generation BSC: My Cleaning Service
Third-generation companies are rare in the cleaning industry. But the father-daughter-granddaughter team at Baltimore-based My Cleaning Service is positioning the company to continue its success for decades to come




MANUFACTURER FORUM August 2011
Contractor Interest In Software On The Rise



SUSTAINABILITY August 2011
Why Product Life Cycles Matter







MANUFACTURER FORUM June 2011
Why Sustainable Forestry Matters





ASHKIN ON GREEN May 2011
Sustainability Is Simply Good Business


IN THE NEWS May 2011
USGBC Introduces LEED For Healthcare
Outlining environmentally responsible design and construction requirements for both new and existing buildings



ONE-ON-ONE April 2011
One-On-One: Shelley Riley, Maintenance Mart
Phoenix-based Maintenance Mart is a sustainable success story

UP CLOSE: TOWEL & TISSUE April 2011
Paper Manufacturers Are On A Sustainable Roll
Paper manufacturers have taken towel and tissue products to a whole new level with sustainable forestry




SUSTAINABILITY March 2011
Staffing For Sustainability
New staff positions reflect the growing importance of pursuing sustainable goals

WAREHOUSE MANAGEMENT March 2011
Freeing Up Warehouse Space
If implementing a narrow-aisle racking system doesn’t fit the budget, there are minor and low-cost alterations distributors can make to better utilize their warehouse space

WAREHOUSE MANAGEMENT March 2011
Slimming Down In The Warehouse
By shrinking their aisle width and stocking product to the ceiling, distributors are able to better utilize their existing warehouse space


FEATURES February 2011
Defining Green and Sustainability
Sorting through the green and sustainable lexicon

FEATURES February 2011
Outlining Green Certifications
Updating the latest green certifications and what they mean to HS readers

TECHNOLOGY February 2011
Voice Picking: Loud And Clear
Voice directed order-picking software decreases warehousing errors and increases customer service

TECHNOLOGY February 2011
Voice Resonates Beyond Picking


COVER STORY January 2011
Fixed Income
With the right pieces in place, equipment repair can be a great profit generator


UP CLOSE: FLOOR PADS November 2010
Diamonds Are A Janitor's Best Friend
Diamond floor pads are growing in popularity as more facilities install concrete floors

EDITORIAL November 2010
Pay Attention To LEED Changes


COVER STORY November 2010
Sustainability For All Seasons
Environmental stewardship at Mountain View Grand Resort & Spa


COVER STORY October 2010
In The Red
How much distributor profit accompanies a customer's order out the door? Tips for streamlining the order filling process

YOUR TWO CENTS September 2010
What Was Your Company's Biggest Mistake?


COVER STORY October 2010
The Sustainable School
The University of Alberta Focuses on the "Triple Bottom Line" — People, Planet and Profits


FROM THE EDITOR September 2010
Don't Let Customers Pass You By


COVER STORY September 2010
Green Credentials
WAXIE and NICHOLS earn LEED certification — and enhance green credibility with customers

TEAM SOFTWARE / SPONSORED September 2010
Technology That Keeps Your Business Flexible
Team Software / Sponsored



FROM THE EDITOR August 2010
Put Cleaning At The Head Of The Class


COVER STORY August 2010
A Sustainable Approach To Green
Addressing Today's Cleaning Needs — Without Compromising Future Resources

COVER STORY August 2010
Cut Out?
Custodial outsourcing is on the rise in K-12 schools. Make sure you're a pivotal link in the supply chain or risk losing business

COVER STORY June 2010
Embracing Sustainability
BSCs are saving money and increasing revenue as they go beyond 'green'

TECHNOLOGY June 2010
Slotting Software: Piecing Together Your Warehouse
Slotting software increases picking productivity and makes order selection easier, safer and more accurate

FREETIME May 2010
Cycling For A Cure


COVER STORY April 2010
Dead Stock Strategies
How to prevent lifeless stock from filling up your warehouse. Plus: Tips for liquidating your current dead stock

UP CLOSE: SOAP AND HAND SANITIZER March 2010
Preventing Dermatitis Without Sacrificing Good Hand Hygiene
Frequent hand washing reduces the spread of infectious disease, but it also severely dries out skin

ASHKINONGREEN February 2010
Sustainability: How To Grow Beyond 'Green'


COVER STORY February 2010
Walmart: Save Money, Build Better
Walmart sets new precedent for facility green standards

FROM THE EDITOR January 2010
The Next Trend Of The Decade


CONTRACTINGINSIGHTS November 2009
How To Lose A Customer In Five Steps


COVER STORY October 2009
Green Update



COVER STORY October 2009
Steady Flow
BSC strategies for managing cash flow during tough times

CONTRACTING INSIGHTS September 2009
Cold Calls Require A Warm-Up


TECHNOLOGY July 2009
Software Simplifying Customer Pricing
Customer pricing software allows today's distributors to set and modify product prices with ease


EXECUTIVE INTERVIEW May 2009
Jim Sutton, Better Business Cleaning Inc.




UP CLOSE: AUTOMATIC SCRUBBERS May 2009
Safety First
Tips for teaching proper operator use and maintenance of automatic scrubbers


ASHKIN ON GREEN April 2009
Promote Yourself On Earth Day



ASSOCIATION NEWS February 2009
IEHA Signs Agreement With CRI


TECHNOLOGY January 2009
Know Thy Customer
Customer relationship management software allowing distributors to nurture client relationships

ONE-ON-ONE January 2009
The Personal Approach To Distribution


OPERATIONSLOG: GREEN CLEANING January 2009
Sustainability Adds Edge To Green Products


SALES December 2008
Win Clients With Business Reviews
This high-level selling approach focuses on customer goals rather than products

NEWSBRIEFS November 2008
BSC First To Earn Hiring Certification


TECHTALK November 2008
Push-To-Talk Useful For BSCs


EXECUTIVE INTERVIEW November 2008
Executive Interview: Lonnie J. Williams
Award-winning minority BSC specializes in federal contracts

BUSINESSCENTER September 2008
Legal Smarts Help BSCs Avoid Lawsuits


OPERATIONSLOG: DAYCLEANING September 2008
Daycleaning Requires New Tools and Methods
When people have seen the janitor, they are more likely to feel a sense of responsibility to help keep the building clean


CONTRACTINGINSIGHTS August 2008
Differentiation Defined


FEATURE August 2008
LEED Facilities: Going For The Gold, And Even Platinum
LEED takes 'going green' to a new level

MARKET BY MARKET: RETAIL August 2008
Green: One Step Ahead Of Uncle Sam
Retailers embrace green initiatives, despite the lack of regulations

COVER STORY August 2008
Gone Green
Distributors are 'talking the talk' when it comes to selling green products, but are they really 'walking the walk?'

UP CLOSE August 2008
Oxy, Citrus, Soy: Products Continue To Evolve
New ingredients, greener outlook and greater efficacy help fuel demand


FEATURE July 2008
The Talk Of The Warehouse
Voice picking software boosts accuracy and productivity


COVER STORY June 2008
Custodial Closet
What does your supply closet say about your cleaning goals?

UP CLOSE June 2008
Floor Care: Vacuuming Hard Surface Floors
Recent studies find vacuuming to be an efficient alternative to dust mopping

UP CLOSE June 2008
Soaps: The Crossover Appeal To Multiple Markets
Certain features make specific soaps desirable for more than one business sector





CUSTOMER SERVICE May 2008
Customer Complaints: Fixing Partnerships, Improving Quality
Continued success depends on how well BSCs can handle their clients’ problems

OPERATIONSLOG: LEED AND GREEN May 2008
New LEED Specifications Take Green Cleaning To The Next Level
Green cleaning is really cleaning for health and safety, then the environment, and most people focus entirely on the products

FEATURE May 2008
Retaining Distribution Employees
Jan/san distributors look to suppress high turnover rates

COVER STORY April 2008
Fighting The Good Fight
Five Tips On How Custodial Managers Can Combat The Outsourcing Threat

FEATURE April 2008
Brooms, Brushes & Mops
Managers comment on progress made to the handheld market and training techniques that are essential to the success and safety of a custodial team

SPECIAL ADVERTISING SECTION April 2008
CEOs on Sustainability
Industry suppliers share their views on green products and processes

CUSTOMER SERVICE April 2008
Problem Customers: How To Deal And When To Cut Ties
With patience, humility and foresight, nuisance customers can emerge as loyal clients

OPERATIONSLOG: CHEMICALS April 2008
Oxygen And Bio-based Cleaners Offer Many Uses






COVER STORY March 2008
Growing Your Customer Base
The average business losses half of its clientele every five years. How to cultivate new customers for your market

ASHKINONGREEN March 2008
Water-Efficient Products And Techniques
Understanding an emerging issue such as water conservation makes you a valuable resource to your customer

FEATURE March 2008
Too Cramped For Comfort
Distributors often outgrow their warehouse space. How to recognize the warning signs and take action

MARKET PULSE March 2008
Vital Products: Brooms, Brushes And Mops
Distributors have found success building sales relationships by selling conventional cleaning products



NEWSWORTHY February 2008
USGBC Makes Changes To LEED-EB


NEWSBRIEFS February 2008
USGBC's LEED-EB Undergoes Changes


FEATURE February 2008
Green Labeling
Third-party organizations are expanding certification programs to help in-house cleaning managers achieve sustainable goals





FREETIME January 2008
The Yoga Master






FEATURE December 2007
2008 Customer Forecast
In-house service providers and building service contractors' challenges and expectations for the new year

FEATURE December 2007
Reducing Warehouse Accidents
Safety oriented practices lead to high levels of productivity in the workplace




ASHKINONGREEN November 2007
Going Green: A Step-By-Step Approach
Don’t waste your time reinventing the wheel. Instead, concentrate on implementing your green program

COVER STORY November 2007
Anatomy Of A Purchase
How sophisticated is the purchasing process? A look at how end users buy





CONTRACTINGINSIGHTS October 2007
Using Failure To Breed Success
Analysis of failure is like an autopsy. It helps identify the root cause and how it could have been prevented

COVER STORY October 2007
E-Commerce Brings Distributors Closer To BSCs
How the Web is strengthening BSCs' bonds with distributors

EXECUTIVE INTERVIEW October 2007
Industry Profile: Bob Armbruster, Clean Team Inc.
Strong employee commitment leads to company success

MARKET BY MARKET: RETAIL September 2007
Focusing on Sustainability Issues
Large retailers throughout the United States are answering consumer demands for greener initiatives

BUSINESSCENTER September 2007
How To Raise Prices Without Losing Customers


OPERATIONSLOG: HAND TOOLS September 2007
Training Employees To Use Color-Coded Equipment
Some employees say, ‘A mop is a mop,’ but once we educate them on cross-contamination, they quickly grasp the difference


MARKET PULSE: FLOOR CARE August 2007
Brush And Pad Knowledge Builds Customer Base
As simple as brushes and pads are, care still needs to be taken in product selection. Distributors discuss what to look for when working with a customer

FREETIME August 2007
The Long Road Ahead












FACE OF THE INDUSTRY May 2007
CIMS: A Value Added Program


COVER STORY May 2007
CUSTOMER EXPECTATIONS
A CP survey finds out what facility managers want from their BSCs













February 2007
Setting the Standard
Porter Industries challenges the cleaning marketplace by earning LEED-EB certification











CLEANING PROFESSIONAL'S FIELD GUIDE January 2007
FLOOR CARE
Selecting Floor Pads and Brushes



FEATURE January 2007
OCS Best Practices
Distributors detail the surfaces and situations where oxygen, citrus and soy products are most effective





FEATURE December 2006
2007: History Repeating Itself?
As distributors close the books on 2006, their focus will shift to the coming year. What changes, if any, loom on the horizon? We spoke with jan/san insiders to find out what issues are likely to continue to define the industry in 2007.

EDITOR’S NOTE December 2006
Jan/San Education Is A Two-Way Street



CONTRACTINGINSIGHTS November 2006
The Three Elements Of A Successful Business
If your business does not have operational excellence, you’ll struggle with customer relations

SALES November 2006
Renegotiating Contracts
Maintain strong customer ties and manage expectations for successful renegotiation




BUSINESS MANUAL: ON THE SALES SIDE October 2006
Earn Business By Earning Trust




DRIVING GROWTH September 2006
Book Excerpt: The Distribution Value Map
Few things in business are assured, but a new ‘map’ can serve as a guide to help distributors boost company performance

CONTRACTINGINSIGHTS August 2006
Customer Service: A BSC's 'X Factor'


MARKET PULSE: FLOOR CARE August 2006
Floor Pads And Floor Brushes: Technical Aspects Of Selection
With a rainbow of choices, picking the best tool for the job relies on an intimate knowledge of this product category

TECH CENTRAL August 2006
WMS: Making Sense Of A Warehouse Mess



HEALTH & ENVIRONMENT July 2006
LEED: A New Look
Contractors share their evolving experiences with green-building certification

CLEANING OPERATIONS: ACCESSORIES June 2006
Floor Care Brushes and Pads
Accessories that can make or break a floor care regimen




FEATURE April 2006
“Green’s” Momentum
Are we in the midst of a ‘sea change’ regarding green product acceptance and innovation?

April 2006
Editor's Note


MARKET PULSE: FLOOR CARE April 2006
Brooms, Brushes And Mops: A ‘Show & Tell’ Approach
When it comes to brooms, brushes and mops, end users’ concerns are pretty straightforward. product demos are the best way to differentiate hand tools ... but don’t ignore life-cycle savings

FEATURE March 2006
Oxygen, Citrus And Soy: Naturally Clean
Manufacturers discuss the benefits, drawbacks and transformation of Citrus, Oxygen and Soy-based cleaning products


February 2006
Industry Buzz


NEWSBRIEFS February 2006
ISSA Drafts Quality Standard



INDUSTRY OUTLOOK January 2006
2006 Cleaning Industry Forecast:Mostly Sunny
For the first time in a long time, contractors are optimistic about their business prospects for the new year



INDUSTRY PROFILE August 2005
Cleaning In Las Vegas: Against The Odds
Owning a successful cleaning business in Las Vegas is no sure bet

MANAGEMENT July 2005
Smart Growth: Steady As She Grows
You can keep your employees focused and motivated during times of change and growth: Here's how

COVER STORY April 2005
INsourcing
Why some facility managers tear up cleaning contracts for in-house peace of mind

February 2005
The Family Business
Knowing when to separate "family" from "business" is critical to long-term success


EDITORIAL February 2005
Keeping It In The Family...Or Not?


January 2005
Business Concerns for BSCs: The Top 5 of 2005
The biggest business concerns facing BSCs in the new year

COVER STORY November 2004
WMS: More Tech, More Turns
Four ways technology can drive your warehousing operations

COVER STORY November 2004
Building Service Consulting
Today's BSC is expected to perform as a quasi-consultant without ever collecting a consultant's fee

EDITOR'S NOTE October 2004
October 2004


COVER STORY September 2004
Improving Customer Profitability: Show Me The Money!
Revealing strategies for boosting profit margins

COVER STORY August 2004
Business Valuation: What's Your Company Worth?
Principles you can bank on when selling, acquiring or planning ahead

FACILITY ISSUES: MANAGEMENT EDGE July 2004
Preventive Steps for Customer Complaints
Reduce the time you spend addressing customers’ cleaning-related complaints by fine-tuning your customer-service program

MARKET PULSE: FLOOR CARE June 2004
Are Imported Brooms, Brushes and Mops Lowering the Bar?
Manufacturers weigh in on the steady influx of foreign-made hand tools

CLEANING OPERATIONS May 2004
Floor Care
Make careful choices from a kaleidoscope of pads and brushes

COVER STORY May 2004
My Biggest Mistake
BSC screw-ups: What went wrong, lessons learned

BUSINESS BUILDER March 2004
Growing Pains: Four Stages Of Evolution



INDUSTRY PROFILE February 2004
A Meaningful Mission
Going inside NISH and the JWOD program

BUSINESS BUILDER February 2004
"I Don't Understand Why It's So Difficult"


BSC SURVEY January 2004
Ear To The Ground
We're listening to what BSCs are saying about their hopes and challenges in the coming year