Cleaning Topic: Learn About customer

TIPS TO TACKLING INDUSTRY CHALLENGES November 2025
Expert Q&A Addresses Jan/San Hurdles

SOFTWARE STREAMLINES BIDDING PROCESS November 2025
Bidding Software is Worth it

12/11/2025
Customers are Critical for BSCs

BE AN ELITE BSC – RETAINING CUSTOMERS: THE KEY TO LONG-TERM SUCCESS May 2025
Exceeding Customer Expectations Leads to Repeat Business

LEADING DURING DISAGREEMENTS August 2025
Easy Ways Cleaning Managers can Lead During Disagreements

7/17/2025
Chicago Carpet Cleaners Score Hit with Eco-Friendly Approach

STRATEGIC SELL: UNLOCKING GROWTH June 2025
How Inside Sales Impacts B2B Selling

6/11/2025
Key Ways for the Cleaning Industry to Secure Sustainable Innovations

5/19/2025
Building Solutions Company Specializing in Green Operations Marks Rapid Growth

ENHANCING E-COMMERCE February 2025
Five Online Customer Service Offerings Jan/San Distributors Need

12/26/2024
Notable Cleaning Distribution Stories from 2024

HOTEL TRENDS IMPACTING HOSPITALITY TEAMS November 2024
Hawaii Hotel Praises Culture for Staff Retention

PROVING YOUR WORTH November 2024
Impact of Succession Planning, Consolidation on Customer Retention

PROVING YOUR WORTH November 2024
Cleaning Distributors Share Customer Retention Strategies

FINDING THE IDEAL JANITORIAL TEAM PLAYER July 2024
Identify Top Candidates with 5 Effective Interview Questions

7/15/2024
SERVPRO Recognized for Customer Service

7/3/2024
10 Questions BSCs Should Ask Their Customers

7/1/2024
Safety Express Acquires Sycorp

5/28/2024
DEMA Adds to Customer Support Team

RE-EVALUATING CUSTOMER COMMUNICATIONS May 2024
Win New Customers Through Improved Communications

STANDING OUT April 2024
How to Maintain a Quality Customer Service Program

STANDING OUT  April 2024
Tips for Distributors to Improve Customer Service 

FROM THE EDITOR: SERVICE WITH A SMILE April 2024
Why Strong Customer Service is Essential

3/22/2024
Financial Transparency: How BSCs Can Build Trust with Customers

1/9/2024
Diversified Maintenance Appoints Chief Operating Officers

POWERING THROUGH November 2023
Tried and True Customer Relation Strategies

12/15/2023
6 Strategies to Help Independent Distributors in 2024

12/13/2023
Survey: Restrooms a Common Culprit of Worsened Public Behavior

BSCAI MEMBER NEWS October 2023
7 Marketing Tips for BSCs Looking to Create a Fresh and Consistent Brand

10/23/2023
IAQ Paramount Among Guests, Study Finds

10/10/2023
Study Reveals AI Impact on eCommerce

CUSTOMER CONSIDERATIONS September 2023
Survey Reveals Top End User Purchasing Trends

EDITOR’S NOTE: WHAT CUSTOMERS WANT September 2023
Distributors Benefit from Knowing End User Purchasing Trends

9/13/2023
Imperial Dade Expands Quebec Presence

BUILDING BETTER TRAINING August 2023
9 Steps to Better Distributor Training Programs

FROM THE EDITOR: END USERS NEED YOUR HELP August 2023
Distributors Find Value to Training Offerings

7/24/2023
Case Study: Smoking Detection Systems Boost Hotel Guest Approval

ELITE BSC: CLOSING THE CIRCLE ON COMPLAINTS July 2023
Simple Steps BSCs Can Use to Handle Customer Complaints

7/18/2023
Why Large Businesses View Poor Customer Service as a Profit Generator

7/3/2023
Case Study: How Flooring Enhances Restaurant Safety, Comfort

6/9/2023
Fast Facts: Techniques to Improve Client Communication

6/7/2023
Starbucks Sued After Cleaning Tablets Discovered in Coffee

May 2023
When Customers and Staff Know More About Your Business Than You Do

FROM THE EDITOR: BRANCHING OUT BEYOND CLEANING May 2023
The Importance of Value-Added Services for BSCs

5/17/2023
Disney Resort Vacation Package Includes Custodial Training Day for Children

4/28/2023
Survey: Clean Restrooms Provide Positive ROI for Businesses

3/31/2023
Grainger Names President of E-Commerce Division

3/24/2023
Avetta Honored for Customer Service

3/14/2023
OpenWorks Launches Communication Portal for Customers

COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Royal Papers’ Mark Licata Embodies Consistency

COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Chudy Paper's Jim Siebold Finds Success Through Loyalty

COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Fulton Distribution's Trish Perry Emphasizes Customer Relationships

COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Fagan Sanitary Supply's Ryan Fagan Exudes Perseverance

READY FOR ROBOTICS February 2023
Ensuring Data Security with Robotic Floor Equipment

1/4/2023
Survey Reveals Top Workplace Trends for 2023

12/27/2022
How to Reply to Customer Feedback and Keep Clients Happy

12/19/2022
How to Write a DEI Statement for Your Cleaning Business

PERFECTING YOUR PLAYBOOK November 2022
Creating Customer Loyalty Through Product Consulting

PERFECTING YOUR PLAYBOOK November 2022
How Distributors Can Compete Against Amazon

MORE OCCUPANTS, SAME COMPLAINTS November 2022
Frontline Cleaning Managers Share Common and Ridiculous Complaints

MORE OCCUPANTS, SAME COMPLAINTS November 2022
Survey Reveals Top In-House Cleaning Complaints

11/9/2022
How Severely Can Pest Problems Hurt Businesses?

11/3/2022
Winner of America’s Best Restroom Contest Announced

FACILITY FOCUS: GAINING TRACTION September 2022
Handwashing Setup Streamlines Restroom Cleaning, Saves Supplies

FACILITY FOCUS: GAINING TRACTION September 2022
All-In-One Sink System Keeps Floors and Customers Safe

10/27/2022
How to Make Cleaning Surveys That Improve Business

8/25/2022
Nominations Open for Best Hotel Housekeeper Competition, $13,000 Prize

6/2/2022
Spartan Regional Manager Named Sanico Rep Choice of the Year

5/13/2022
Five Ways Distributors Can Turn New Customers into Steady Customers

1/18/2022
3 Ways BSCs Can Improve Customer Service

1/3/2022
10 Survey Questions That Can Drive Customer Satisfaction

12/28/2021
WorkWave Expands Board Of Directors

12/28/2021
HazTek Inc. Announces New England Office

12/21/2021
What Customers Expect From Interactive Office Cleaning

9/2/2021
C-K Control Temp Welcomes Director of Client Experience And Excellence

9/1/2021
BRAVO! Group Services Hires Client Experience Director

7/22/2021
How To Respond to Negative Janitorial Reviews

FROM THE EDITOR: PASSING ON PRICE INCREASES June 2021
How To Discuss Pricing With Customers

5/28/2021
NanoTouch Materials Adds To Leadership Team

4/29/2021
Next-Gen Supply To Acquire Simplex Janitorial Supply

SET THE COURSE April 2021
How To Recruit And Retain Clients

SET THE COURSE April 2021
Earn Customer Trust Through Consulting

STRATEGIC SELL: POST-COVID SALES SUCCESS April 2021
Four Steps To Sales Transformation In 2021

2/25/2021
Avetta Recognized For Educating Supply Chain During Pandemic

RECAPTURING SALES GROWTH IN 2021 February 2021
Distributors Differentiate From Competitors Ahead Of A Post-COVID Economy

LEAD MEASURES ALL BSCS SHOULD BE TRACKING November 2020
Methods To Evaluate BSC Performance

CONTROLLING COMPLAINTS November 2020
2020 Complaints Survey Highlights Cleaning Challenges

CHOOSING FULL SERVICE October 2020
Maintenance And Repair Services Offer New Revenue Stream

10/22/2020
Miller's Textile Services Names COO

10/12/2020
ACV Enviro Names New Field Service Sales Director

10/9/2020
The Home Depot Expands Pro Xtra Loyalty Program

CUSTOMERS COME FIRST September 2020
How A Jan/San Distributor Helps Clients Through Pandemic

CREATING AN IDEAL CUSTOMER PROFILE August 2020
Decide Who And Who Not To Sell To

LENDING A HAND August 2020
Meeting Increased Cleaning Demands

CREATING CONNECTIONS August 2020
Virtual Customer Connections Are A Necessity

MANAGING MARIJUANA ODORS June 2020
Establishing Customer Relationships

6/26/2020
ABM Franchising Earns Customer Service Award

SHOULD SUPERVISORS BE CUSTOMER RELATIONS EXPERTS? February 2020
Improving Service With Supervisor-Client Relationships

1/31/2020
Diversey Honored With Customer Service Award

1/22/2020
Employee Retention Tips

12/3/2019
UniFirst Honored For Customer Service

11/27/2019
10 Steps To Promoting And Gaining Support For Cleaning

9/10/2019
What To Do When A Customer Wants A Lower Price

8/2/2019
Network Appoints New Director Of Customer Service Integration

April 2019
Better Work-Life Balance, Pay Leads To Employee Retention

April 2019
Increase Profits With Improved Customer Retention

CLEANING TIMES February 2019
Improve Janitorial Bids By Focusing On Product Efficiency

7/10/2018
Tips Improving Customer Service

April 2018
Spray Cleaners Satisfy Commercial Cleaning Customers

ONLINE CONVENIENCE, LOCAL TOUCH February 2018
Improving Online Presence While Maintaining The Customer Service Experience

February 2018
A Business Acquisition Built On Shared Values

February 2018
Competing With Amazon Using A Better Customer Service Experience

THE STRATEGIC SELL: MANAGING THE CUSTOMER EXPERIENCE November 2017
Every Touchpoint Impacts The Customer Journey

September 2017
Combine ERP With CRM Software To Win Clients

September 2017
Determine Customer Needs, Then Execute Great Service

APPROACH CUSTOMERS FROM THE OUTSIDE IN August 2017
Perception Of Value More Important Than Customer Relationships

August 2017
Design Services To Meet Specific Customer Needs

August 2017
Meeting, Not Exceeding, Customer Expectations

FROM THE EDITOR August 2017
Understanding Customer Buying Behavior

July 2017
Hand Drying Options Improve Customer Satisfaction

CUSTOMERS ARE NOT OWNED. THEY ARE EARNED July 2017
The Strategic Sell: Don’t Take Customer Relationships For Granted
Relationships are earned, but they are not earned for a lifetime

CREATING THE IDEAL CUSTOMER July 2017
How Jan/san Distributors Can Groom Top-tier Customers

July 2017
Loyal Customers Are Made, Not Born

July 2017
Engage Customers Beyond Simply Taking Orders

July 2017
Prioritize Ideal Customers, But Don’t Neglect Difficult Customers

CREATING A SUPERIOR SERVICE CULTURE April 2017
Book Club: How BSCs Can Develop A Customer Service Culture
AffinEco's Paul Senecal reviews '212 Degree Service'

CLEANING WITH QR CODES February 2015
Mobile Surveys Can Increase Efficiency, Customer Satisfaction

October 2014
Conduct Research On Mops And Communicate With Customers

FOCUSING ON CUSTOMER SATISFACTION October 2014
How Customer Service Plays Into Custodial Operations

August 2014
Facility Manager Survey Outlines Cleaning Priorities - Member Content

HOW WELL DO YOU KNOW YOUR CUSTOMERS? June 2014
Customer Segmentation Offers A Snapshot of Your Business

HOW WELL DO YOU KNOW YOUR CUSTOMERS? June 2014
Avoiding ‘Service-drain’: Measuring Customer Profitability

HOW WELL DO YOU KNOW YOUR CUSTOMERS? June 2014
Discover The Power of Market Data Analysis

HOW WELL DO YOU KNOW YOUR CUSTOMERS? June 2014
Targeting Key Sales Accounts

PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
What's The Value of Cleaning Expertise?

PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Positive Customer Experiences Can Trump Price Tags

PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Quantifying and Documenting Value-added Services

PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Drilling Down Cleaning Customer Needs

CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Your Delivery Drivers See Customers More Than Salespeople

CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Drivers Are Brand Ambassadors

CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Use Product Deliveries As Sales Opportunities

CUSTOMER SERVICE: IN THE DRIVER'S SEAT February 2014
Getting Drivers On Board With Customer Service Training

TECHNOLOGY: TOP 10 REASONS TO USE CRM SOFTWARE October 2013
Read an Excerpt From Mark Dancer's New Software Guide: "Getting the Most Out of CRM"

TECHNOLOGY: TOP 10 REASONS TO USE CRM SOFTWARE October 2013
Manage The Sales Pipeline With CRM Software

TECHNOLOGY: TOP 10 REASONS TO USE CRM SOFTWARE October 2013
CRM Software Reports Improve Sales Forecasts and Planning

6/17/2013
NAW Institute Announces New Book For Wholesaler-Distributors

INSIDEHR April 2013
Asking Behavioral Questions Leads To Better Hires

June 2012
Customer Complaints: Maintenance-Related Restroom Issues Affect BSCs
Communication and managing expectations is key to responding to non-cleaning customer complaints

May 2012
Build Customer Relationships With CRM Software
Distributors can use CRM software to help clients workload facilities and uncover their true needs

May 2012
Customer Relationship Management Software Analyzes Purchasing Habits
Use CRM software to uncover purchasing opportunities and monitor marketing strategies

COVER STORY March 2012
Customer Feedback: Facility Managers Weigh In
What facility managers are saying about pricing, green, sustainability, cleaning priorities and janitor wages

March 2012
Dissecting Data With Analytics
Analytics: Computer-based insight into inventory management, customer profitability and price optimization

September 2011
Book Excerpt: Customer Stratification
Learn how to determine which client relationships are valuable

MANUFACTURER FORUM August 2011
Contractor Interest In Software On The Rise

6/29/2011
Hotels Automate Guest Services Using Tablet Computers

TECHNOLOGY February 2011
Voice Picking: Loud And Clear
Voice directed order-picking software decreases warehousing errors and increases customer service

CONTRACTINGINSIGHTS November 2009
How To Lose A Customer In Five Steps

E-COMMERCE October 2009
Distributors Offer Web-Based Value-Adds

COVER STORY October 2009
Steady Flow
BSC strategies for managing cash flow during tough times

CONTRACTING INSIGHTS September 2009
Cold Calls Require A Warm-Up

TECHNOLOGY July 2009
Software Simplifying Customer Pricing
Customer pricing software allows today's distributors to set and modify product prices with ease

TECHNOLOGY January 2009
Know Thy Customer
Customer relationship management software allowing distributors to nurture client relationships

CUSTOMER SERVICE May 2008
Customer Complaints: Fixing Partnerships, Improving Quality
Continued success depends on how well BSCs can handle their clients’ problems

CUSTOMER SERVICE April 2008
Problem Customers: How To Deal And When To Cut Ties
With patience, humility and foresight, nuisance customers can emerge as loyal clients

CLEANTIPS April 2008
CleanTips: Avoiding Problematic Customers

COVER STORY March 2008
Growing Your Customer Base
The average business losses half of its clientele every five years. How to cultivate new customers for your market

EDITOR'S NOTE February 2008
Building Relationships Along The Supply Chain

EDITORIAL January 2008
MRSA: Be Ready To Address Customer Concerns

FEATURE December 2007
2008 Customer Forecast
In-house service providers and building service contractors' challenges and expectations for the new year

EDITORIAL November 2007
Self-Promotion: Are You An Informational Resource For Your Customer?

BUSINESSCENTER November 2007
Reference Lists: How Happy Customers Can Help Your Business

CONTRACTINGINSIGHTS October 2007
Using Failure To Breed Success
Analysis of failure is like an autopsy. It helps identify the root cause and how it could have been prevented

BUSINESSCENTER September 2007
How To Raise Prices Without Losing Customers

COVER STORY May 2007
CUSTOMER EXPECTATIONS
A CP survey finds out what facility managers want from their BSCs

BUSINESSCENTER April 2007
Newsletters Help BSCs Reach Out To Customers

EDITORIAL March 2007
Save The Grease And Lose The Squeaky Wheel Instead

CONTRACTINGINSIGHTS November 2006
The Three Elements Of A Successful Business
If your business does not have operational excellence, you’ll struggle with customer relations

SALES November 2006
Renegotiating Contracts
Maintain strong customer ties and manage expectations for successful renegotiation

CONTRACTINGINSIGHTS August 2006
Customer Service: A BSC's 'X Factor'

NEWSWORTHY May 2006
Surveys Reveal Jan/San Distribution Trends

TECH CENTRAL March 2006
Customer-Friendly Web Sites: Improve Your Site

BIZ101 January 2006
Customer Service: Cancelled! Exiting An Account With Grace

BIZ101 October 2005
Speak Positive: Eliminate Trash Talk For Greater Success

BIZ 101 February 2005
Employees, Customers: Want The Right Fit? Ask The Right Questions

COVER STORY November 2004
Building Service Consulting
Today's BSC is expected to perform as a quasi-consultant without ever collecting a consultant's fee

COVER STORY September 2004
Improving Customer Profitability: Show Me The Money!
Revealing strategies for boosting profit margins

FACILITY ISSUES: MANAGEMENT EDGE July 2004
Preventive Steps for Customer Complaints
Reduce the time you spend addressing customers’ cleaning-related complaints by fine-tuning your customer-service program

BIZ 101 March 2004
Pillars Of Profits: Serving Your Best Customers

BUSINESS BUILDER February 2004
"I Don't Understand Why It's So Difficult"