Cleaning Topic: Learn About customer

9/29/2026
New Report: Optimizing AI in Sales

9/8/2026
Network Distribution Celebrates Promotion

ONE CLICK AWAY August 2026
Smart Warehouses, Mobile Robots, and Helping Jan/San Distributors Grow

ONE CLICK AWAY August 2026
Jan/San Distributors Explore Business Growth Using AI

FROM THE EDITOR August 2026
Measuring the Value of AI in Cleaning

8/21/2026
Tier-One Property Services Announces Promotion

8/6/2026
Vectair Strengthens Sales Leadership

7/30/2026
4M Building Solutions Completes Acquisitions

BUCKLE UP June 2026
Delivery Drivers Drive Customer Loyalty

BE AN ELITE BSC July 2026
How to Use the Time AI Gives Back

7/10/2026
4M Expands Through Acquisition

7/7/2026
Americo Promotion Strengthens Company Growth

7/7/2026
Assett Commercial Services Announces New Membership

7/6/2026
Tennant Company Announces New Leadership Appointment

STRATEGIC SELL: THE RELATIONSHIP GAP June 2026
Forget Rapport: How Relationships Close Jan/San Sales

7/1/2026
Bullen Companies Adds to Business Development Team

6/25/2026
Goodway Technologies: 60 Years of Innovation

6/2/2026
Diamond Chemical Acquisition Prioritizes Customers

FROM THE EDITOR April 2026
A Warning About Cutting Costs

4/20/2026
EPIC Strategic Hire Strengthens National Account Growth

3/25/2026
Case Study: Excel Dryer Upgrade Boosts Restroom Experience

STORIES OF SALES SUCCESS February 2026
Nena Smith Leads with Integrity

STORIES OF SALES SUCCESS February 2026
Mark Baldwin Guides the Next Generation

STORIES OF SALES SUCCESS February 2026
Adam Schmidt and the 3 C's: Clear, Concise, and Coherent

3/18/2026
Sofidel Finalizes Oklahoma Expansion Plan

3/18/2026
Environmental Services Study Shares Industry Trends

STORIES OF SALES SUCCESS February 2026
Biz Goforth Pursues Productive Partnerships

STORIES OF SALES SUCCESS February 2026
Jeff Eisenbeisz Invests in the Industry

3/11/2026
DELMIAWorks Names Customer of the Year

3/4/2026
Tennant Company Appoints New Vice President

2/26/2026
Veritiv Acquisition Strengthens Regional Presence

2/24/2026
Vectair Announces Executive Leadership Shifts

2/12/2026
SpaceVac Opens New U.S. Headquarters

A CAREER GONE FULL CIRCLE January 2026
BSCAI President’s Cleaning Industry Journey Goes Full Circle

TIPS TO TACKLING INDUSTRY CHALLENGES November 2025
Expert Q&A Addresses Jan/San Hurdles

TIPS TO TACKLING INDUSTRY CHALLENGES November 2025
How to be a Strong Leader During Challenging Times

TIPS TO TACKLING INDUSTRY CHALLENGES November 2025
Responding to Challenging Times Impacts Cleaning Staff and Future Business

1/27/2026
ACS Industries Attains a Fresh Face

1/19/2026
4M Building Solutions Announces New CEO

SOFTWARE STREAMLINES BIDDING PROCESS November 2025
BSC Sees Value of Adding Bidding Software

1/12/2026
Acquisition Adds Trusted Cleaning Brand to Growing Portfolio

12/29/2025
Preston Hollow Cleaning Services Expands

PARTNERING ON CLEAN November 2025
2025 Customer Expectations Study: How Working Together Impacts Cleaning Programs

12/17/2025
CFS Brands Acquisition Improves Industry Portfolio

12/11/2025
Customers are Critical for BSCs

BE AN ELITE BSC – RETAINING CUSTOMERS: THE KEY TO LONG-TERM SUCCESS May 2025
Exceeding Customer Expectations Leads to Repeat Business

LEADING DURING DISAGREEMENTS August 2025
Easy Ways Cleaning Managers can Lead During Disagreements

7/17/2025
Chicago Carpet Cleaners Score Hit with Eco-Friendly Approach

STRATEGIC SELL: UNLOCKING GROWTH June 2025
How Inside Sales Impacts B2B Selling

6/11/2025
Key Ways for the Cleaning Industry to Secure Sustainable Innovations

5/19/2025
Building Solutions Company Specializing in Green Operations Marks Rapid Growth

ENHANCING E-COMMERCE February 2025
Five Online Customer Service Offerings Jan/San Distributors Need

12/26/2024
Notable Cleaning Distribution Stories from 2024

HOTEL TRENDS IMPACTING HOSPITALITY TEAMS November 2024
Hawaii Hotel Praises Culture for Staff Retention

PROVING YOUR WORTH November 2024
Impact of Succession Planning, Consolidation on Customer Retention

PROVING YOUR WORTH November 2024
Cleaning Distributors Share Customer Retention Strategies

FINDING THE IDEAL JANITORIAL TEAM PLAYER July 2024
Identify Top Candidates with 5 Effective Interview Questions

7/15/2024
SERVPRO Recognized for Customer Service

7/3/2024
10 Questions BSCs Should Ask Their Customers

7/1/2024
Safety Express Acquires Sycorp

5/28/2024
DEMA Adds to Customer Support Team

RE-EVALUATING CUSTOMER COMMUNICATIONS May 2024
Win New Customers Through Improved Communications

STANDING OUT April 2024
How to Maintain a Quality Customer Service Program

STANDING OUT  April 2024
Tips for Distributors to Improve Customer Service 

FROM THE EDITOR: SERVICE WITH A SMILE April 2024
Why Strong Customer Service is Essential

3/22/2024
Financial Transparency: How BSCs Can Build Trust with Customers

1/9/2024
Diversified Maintenance Appoints Chief Operating Officers

POWERING THROUGH November 2023
Tried and True Customer Relation Strategies

12/15/2023
6 Strategies to Help Independent Distributors in 2024

12/13/2023
Survey: Restrooms a Common Culprit of Worsened Public Behavior

BSCAI MEMBER NEWS October 2023
7 Marketing Tips for BSCs Looking to Create a Fresh and Consistent Brand

10/23/2023
IAQ Paramount Among Guests, Study Finds

10/10/2023
Study Reveals AI Impact on eCommerce

CUSTOMER CONSIDERATIONS September 2023
Survey Reveals Top End User Purchasing Trends

EDITOR’S NOTE: WHAT CUSTOMERS WANT September 2023
Distributors Benefit from Knowing End User Purchasing Trends

9/13/2023
Imperial Dade Expands Quebec Presence

BUILDING BETTER TRAINING August 2023
9 Steps to Better Distributor Training Programs

FROM THE EDITOR: END USERS NEED YOUR HELP August 2023
Distributors Find Value to Training Offerings

7/24/2023
Case Study: Smoking Detection Systems Boost Hotel Guest Approval

ELITE BSC: CLOSING THE CIRCLE ON COMPLAINTS July 2023
Simple Steps BSCs Can Use to Handle Customer Complaints

7/18/2023
Why Large Businesses View Poor Customer Service as a Profit Generator

7/3/2023
Case Study: How Flooring Enhances Restaurant Safety, Comfort

6/9/2023
Fast Facts: Techniques to Improve Client Communication

6/7/2023
Starbucks Sued After Cleaning Tablets Discovered in Coffee

May 2023
When Customers and Staff Know More About Your Business Than You Do

FROM THE EDITOR: BRANCHING OUT BEYOND CLEANING May 2023
The Importance of Value-Added Services for BSCs

5/17/2023
Disney Resort Vacation Package Includes Custodial Training Day for Children

4/28/2023
Survey: Clean Restrooms Provide Positive ROI for Businesses

3/31/2023
Grainger Names President of E-Commerce Division

3/24/2023
Avetta Honored for Customer Service

3/14/2023
OpenWorks Launches Communication Portal for Customers

COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Royal Papers’ Mark Licata Embodies Consistency

COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Chudy Paper's Jim Siebold Finds Success Through Loyalty

COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Fulton Distribution's Trish Perry Emphasizes Customer Relationships

COVER STORY: LEADERS OF THE PACK February 2023
2023 Sales Leaders: Fagan Sanitary Supply's Ryan Fagan Exudes Perseverance

READY FOR ROBOTICS February 2023
Ensuring Data Security with Robotic Floor Equipment

1/4/2023
Survey Reveals Top Workplace Trends for 2023

12/27/2022
How to Reply to Customer Feedback and Keep Clients Happy

12/19/2022
How to Write a DEI Statement for Your Cleaning Business

PERFECTING YOUR PLAYBOOK November 2022
Creating Customer Loyalty Through Product Consulting

PERFECTING YOUR PLAYBOOK November 2022
How Distributors Can Compete Against Amazon

MORE OCCUPANTS, SAME COMPLAINTS November 2022
Frontline Cleaning Managers Share Common and Ridiculous Complaints

MORE OCCUPANTS, SAME COMPLAINTS November 2022
Survey Reveals Top In-House Cleaning Complaints

11/9/2022
How Severely Can Pest Problems Hurt Businesses?

11/3/2022
Winner of America’s Best Restroom Contest Announced

FACILITY FOCUS: GAINING TRACTION September 2022
Handwashing Setup Streamlines Restroom Cleaning, Saves Supplies

FACILITY FOCUS: GAINING TRACTION September 2022
All-In-One Sink System Keeps Floors and Customers Safe

10/27/2022
How to Make Cleaning Surveys That Improve Business

8/25/2022
Nominations Open for Best Hotel Housekeeper Competition, $13,000 Prize

6/2/2022
Spartan Regional Manager Named Sanico Rep Choice of the Year

5/13/2022
Five Ways Distributors Can Turn New Customers into Steady Customers

1/18/2022
3 Ways BSCs Can Improve Customer Service

1/3/2022
10 Survey Questions That Can Drive Customer Satisfaction

12/28/2021
WorkWave Expands Board Of Directors

12/28/2021
HazTek Inc. Announces New England Office

12/21/2021
What Customers Expect From Interactive Office Cleaning