May 2011 Video Communication: The Next Frontier
Technology and marketing consultant Terry Brock discusses ways cleaning industry professionals can connect using video.
FACILITY ISSUES: MANAGEMENT EDGE July 2004 Preventive Steps for Customer Complaints
Reduce the time you spend addressing customers’ cleaning-related complaints by fine-tuning your customer-service program
INDUSTRY BUZZ: BENCHMARKS January 2004 Custodians learn ‘whys’ of clean
Rice University cleaners aim to improve campus-wide operations by getting the answers to cleaning’s scientific questions