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THE BENEFITS AND DISCLAIMERS OF TECHNOLOGY July 2023
Cautious Considerations of AI for BSCs



THE BENEFITS AND DISCLAIMERS OF TECHNOLOGY July 2023
How AI Can Impact BSC Operations



ELITE BSC: CLOSING THE CIRCLE ON COMPLAINTS July 2023
Simple Steps BSCs Can Use to Handle Customer Complaints

















ELITE BSC: HOW MANY FIELD MANAGERS DO I NEED? May 2023
Determining the Appropriate Number of Cleaning Field Managers












STRATEGIC SELL: SELLING LIKE IT IS 1943? April 2023
How Consultative Selling Builds Trust












STAYING THE COURSE March 2023
Examining Product Selection and Growth











CONTINUING A LEGACY January 2023
BSCAI President Shares Goals for 2023






RECOGNIZING STANDOUT BSC'S November 2022
Community Connection and Dedication Highlight CLEAN Awards






MECHANICAL FLEETS OPTIMIZE FLOOR CARE CAPABILITY November 2022
Building a Cleaning Arsenal for Jobs Big and Small



ADAPTING TO A CHANGING WORKPLACE November 2022
BSC Tips For Efficient Cleaning After Facility Changes


PERFECTING YOUR PLAYBOOK November 2022
Creating Customer Loyalty Through Product Consulting




THE STRATEGIC SELL: FIVE MISCONCEPTIONS ABOUT SALES SUCCESS November 2022
How to Improve Sales Hiring Success


CLEANING MANAGEMENT November 2022
Three Markers of Successful Cleaning Departments












FROM THE EDITOR September 2022
Planning for Future Leadership




BAD SCENTS, NO SERVICE September 2022
Proven Products to Combat Odors


BAD SCENTS, NO SERVICE September 2022
How Distributors Can Assist with Foodservice Odors



RETURN TO THE WINDY CITY September 2022
A BSC's Guide to BSCAI's Contracting Success 2022






PERSISTENCE PERSONIFIED August 2022
BSC Proves Hard Work Pays Off


PERSISTENCE PERSONIFIED August 2022
ESS Clean CEO Turns Challenges into Success Stories



FROM THE EDITOR: DIVING INTO DATA August 2022
Using Data to Make Strong Decisions


IS EARNED WAGE ACCESS THE FUTURE? August 2022
Outlining On-Demand Payroll and How Cleaning Teams Can Benefit






FROM THE EDITOR: HANDLING STAFFING STRUGGLES August 2022
Showing Appreciation for Staff Pays Dividends





IN THE FIELD: CARPET CARE June 2022
Tips to Incorporating Encapsulation Cleaning











LIGHT AT THE END OF THE TUNNEL June 2022
2022 BSC Market Report Shows Promising Industry Trends


MANAGEMENT: THE MORE YOU KNOW June 2022
The Perils of Hoarding Knowledge in Cleaning Operations


STRATEGIC SELL: HOW MUCH IS YOUR SALES FORCE COSTING YOU? June 2022
The Real Cost of Average or Weak Salespeople








SHARING STRATEGIES FOR SUCCESS April 2022
Successful BSC Shares Cleaning Business Tips


BUSINESS TRENDS April 2022
State of the Cleaning Industry





SOFTWARE THAT SUPPORTS SALES February 2022
How ERP and CRM Software Benefits Jan/San Distribution




BUILDING SERVICE CONTRACTORS LEAD THROUGH TRYING TIMES February 2022
Business Challenges Breed Opportunities For Growth

















FROM HUMBLE BEGINNINGS: PATRICK COMASKEY SHARES HIS BUSINESS SUCCESS STORY June 2021
Direct Clean CEO Reflects On Career


FROM HUMBLE BEGINNINGS: PATRICK COMASKEY SHARES HIS BUSINESS SUCCESS STORY June 2021
Cleaning Reimagined During COVID-19 Pandemic


















































































BE SURE TO JOIN BSCAI FOR OUR 2021 EVENTS November 2020
CEO Seminar, Management Conference Near

































QUICK TO PIVOT August 2020
A Lesson In Business Succession























STAY INFORMED WITH BSCAI GOVERNMENT AFFAIRS April 2020
Congress Approves Coronavirus Relief Packages





















SOFTEN AMAZON’S BLOW WITH ERP SOFTWARE February 2020
How Amazon Has Set The Bar High On Distribution
























BE AN ELITE BSC June 2019
Can Cleaning Accounts Be Too Small?







A HANDBOOK FOR THE CLEANING INDUSTRY February 2019
New Book Helps BSCs To Thrive






HOW BSCS CAN CREATE A SCALABLE MODEL November 2018
A Blueprint To Help Business Expand





FROM THE EDITOR October 2018
Amazon Launches Jan/San Private-Label Line


BUILD THE TEAM THAT WILL GROW YOUR BUSINESS September 2018
How To Form The Right Leadership Team


PREPARING FOR A DIGITAL AGE September 2018
Digital Tools To Have Large Impact On Distribution Business


CRAFTING A VISION IS THE FIRST STEP TO SCALING UP August 2018
Take Your Business To The Next Level




HOW VALUABLE ARE YOUR VALUE-ADDED SERVICES? July 2018
Increase Business Revenue By Charging For Assistance




THREE WARNING SIGNS OF BAD CUSTOMERS June 2018
How Building Service Contractors Can Spot Good Clients







JAN/SAN LEADER FOR 75 YEARS May 2018
Sanitary Maintenance Celebrates Publication Milestone



SURVIVING IN THE AGE OF AMAZON May 2018
E-Tailers Forcing Distributor Sales Reps To Evolve



HIRING THE RIGHT MANAGER April 2018
Identifying Desirable Leadership Qualities


BE MORE THAN A CLICK AND A BOX April 2018
Buying Groups Help Distributors Compete Against E-Tailers



SUCCESS STARTS WITH LEAP OF FAITH February 2018
Steve Harvey Book Helps Business Leaders, BSCs "Jump" Toward Success


MEET BSCAI'S NEW LEADER FOR 2018 February 2018
A Conversation With BSCAI's New Leader For 2018





STANDING UP TO BIG E-COMMERCE February 2018
The Struggle Of Facing The Amazon Business Marketplace





LAUNDRY BUSINESS GROWS THANKS TO REMOTE ACCESS TO DATA May 2017
Case Study: Laundry Business Turns To Chemical Dispensing System


TEN TIPS FOR REDUCING INSURANCE COSTS April 2017
Ten Ways To Reduce Insurance Costs For Businesses



FIVE KEYS TO GROWING A BUSINESS February 2017
Book Club: How To Scale Up Your Business
“Scaling Up: How a Few Companies Make It...and Why the Rest Don’t,” by Verne Harnish, is a 360-degree tutorial on how to grow a business

KEYS TO SELLING YOUR BUSINESS November 2016
What To Consider Before Selling Your Small Business
Whether BSCs are planning to sell now, or years down the line, they must first take a good, hard look inside their own operations










BOOK CLUB: BE PREPARED TO EXIT YOUR BUSINESS AT ANYTIME February 2016
Tips For Selling A Cleaning Business




BOOK CLUB: DITCH THE SWOT ANALYSIS August 2015
Deconstructing Janitorial Business Strategies




LEAD DON'T FOLLOW June 2015
How To Make Your Business Stand Out







PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
What's The Value of Cleaning Expertise?


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Positive Customer Experiences Can Trump Price Tags


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Quantifying and Documenting Value-added Services


PROVIDING VALUE: THE PROOF IS IN THE NUMBERS April 2014
Drilling Down Cleaning Customer Needs


BSC PROFILE: LEADING BY EXAMPLE November 2013
Paul Greenland Leads Aetna Building Maintenance Into A New Era


BSC PROFILE: LEADING BY EXAMPLE November 2013
From Washing Floors To Aetna Company President


BSC PROFILE: LEADING BY EXAMPLE November 2013
'Think Green, Think Aetna'


BSC PROFILE: LEADING BY EXAMPLE November 2013
Aetna Reinvents Itself As A Facility Maintenance Organization


BOOK CLUB: THE GREAT GAME OF BUSINESS October 2013
Run An Open-Book Business


SUSTAINABILITY STANDS OUT August 2013
Embracing Sustainable Practices In Business






TAKE A SHORTCUT TO SUCCESS April 2013
BSC Book Review: Shortcut To Prosperity


TRACKING TRENDS WITH ERP May 2013
Doing More With Distribution Business Software






August 2011
3rd Generation BSC: My Cleaning Service
Third-generation companies are rare in the cleaning industry. But the father-daughter-granddaughter team at Baltimore-based My Cleaning Service is positioning the company to continue its success for decades to come



EXECUTIVE INTERVIEW May 2009
Jim Sutton, Better Business Cleaning Inc.


SALES December 2008
Win Clients With Business Reviews
This high-level selling approach focuses on customer goals rather than products

EXECUTIVE INTERVIEW November 2008
Executive Interview: Lonnie J. Williams
Award-winning minority BSC specializes in federal contracts

BUSINESSCENTER September 2008
Legal Smarts Help BSCs Avoid Lawsuits


CUSTOMER SERVICE April 2008
Problem Customers: How To Deal And When To Cut Ties
With patience, humility and foresight, nuisance customers can emerge as loyal clients



COVER STORY October 2007
E-Commerce Brings Distributors Closer To BSCs
How the Web is strengthening BSCs' bonds with distributors

EXECUTIVE INTERVIEW October 2007
Industry Profile: Bob Armbruster, Clean Team Inc.
Strong employee commitment leads to company success







DRIVING GROWTH September 2006
Book Excerpt: The Distribution Value Map
Few things in business are assured, but a new ‘map’ can serve as a guide to help distributors boost company performance

MANAGEMENT July 2005
Smart Growth: Steady As She Grows
You can keep your employees focused and motivated during times of change and growth: Here's how

February 2005
The Family Business
Knowing when to separate "family" from "business" is critical to long-term success

EDITORIAL February 2005
Keeping It In The Family...Or Not?


January 2005
Business Concerns for BSCs: The Top 5 of 2005
The biggest business concerns facing BSCs in the new year

COVER STORY August 2004
Business Valuation: What's Your Company Worth?
Principles you can bank on when selling, acquiring or planning ahead

BUSINESS BUILDER March 2004
Growing Pains: Four Stages Of Evolution