Cleaning Topic: Learn About bsc

LUKE TAKES THE REINS – February 2021
BSCAI President Discusses Live Events, Membership Growth

NEXT UP – February 2021
BSC Leaders Share Tips For Young Managers

NEXT UP – February 2021
Diversified Cleaning Services Retains, Expands Clientele

COVID-19 AND VACCINES: CAN YOU MANDATE THAT EMPLOYEES GET THEM? – February 2021
Understanding Employer-Mandated COVID-19 Vaccinations

BSCAI'S COVID-19 DISINFECTION & SAFETY COURSE NOW AVAILABLE IN SPANISH – February 2021
COVID-19 Certification Course For BSCs

JUSTIFYING PRICE INCREASES – February 2021
Selling Service Key To BSC Price Increases

JOIN US FOR THE BSCAI LEADERSHIP INSTITUTE – February 2021
CEO Leadership Institute Now Virtual

SAVE THE DATE FOR THE EXECUTIVE MANAGEMENT CONFERENCE – February 2021
BSCAI Event To Share Leadership Strategies

FROM THE EDITOR – February 2021
Finding And Keeping The Right People

LEAD MEASURES ALL BSCS SHOULD BE TRACKING – November 2020
Methods To Evaluate BSC Performance

I’M FINE! (AND OTHER COVID LIES) – November 2020
Stress Management Tips For BSCs

COVID CRACKDOWN – November 2020
Protecting BSCs From Liability Claims

EDITOR'S NOTE – November 2020
How BSCs Can Stand Out Among The Competition

EXECUTIVE INSIGHTS: JOHN LEIFERMAN, CEO OF TEAM SOFTWARE – October 2020
TEAM Software CEO Discusses Industry Trends

THANK YOU FOR JOINING US AT CONTRACTING SUCCESS+ – November 2020
BSCAI Contracting Success+ Provided Key Networking Opportunities

RECRUITING WORKERS DURING COVID-19 – October 2020
Hiring Strategies Amid Coronavirus Pandemic

IDENTIFYING PROSPECTS AND SUSPECTS IN COMMERCIAL CLEANING – October 2020
Client Selection Tips For BSCs

– 11/20/2020
Don't Let Your Cleaning Company Grow Too Quickly

– 11/18/2020
Office Pride Opens New Kentucky Location

SEASON TWO OF CONTRACTING CONVERSATIONS IS NOW LIVE – October 2020
BSCAI's Podcast Returns

CASE STUDY – October 2020
Workloading And Bidding Software Help BSCs

– 11/13/2020
BSC Earns Industry Awards

FACES OF THE FRONTLINE – October 2020
Maria Marquez Latest Face Of The Frontline

DIAGNOSING DISPENSING METHODS – October 2020
Applying Chemicals Safely And Efficiently

ESTABLISHING IAQ PROTOCOL – October 2020
BSCs Aid In Improving Indoor Air Quality

ESTABLISHING IAQ PROTOCOL – October 2020
Chemicals, Training And Equipment Strategies For IAQ

HOW QUICKLY THEY FORGET – October 2020
Maintaining Hygiene Amid Pandemic Fatigue

BUILDING A TEAM – October 2020
Building Bryco Facility Services

BUILDING A TEAM – October 2020
Creating A Team Of Strong Leaders

BUILDING A TEAM – October 2020
Bryco Tackles Challenges As A Team

EDITOR'S NOTE – October 2020
Virtual BSCAI Event Starts Strong, Continues This Week

WINNING THE BID – August 2020
Repeatable Processes For Securing Clients

WINNING THE BID – August 2020
Calculating Optimal Cleaning Rates

DISINFECTION COURSE OUTLINES ELEVATED STANDARDS – August 2020
Earn A COVID-19 Safety & Disinfection Certificate

– 9/10/2020
Last Chance For Early Bird Registration For Contracting Success+

POSITIONING BSCS FOR PANDEMIC SALES – August 2020
Avoiding Predatory Business During Outbreak

BSCAI MEMBER NEWS – August 2020
Contracting Conversations Podcast Launches

REGISTER FOR VIRTUAL CONTRACTING SUCCESS+ CONFERENCE – August 2020
BSCAI Conference Goes Virtual

QUICK TO PIVOT – August 2020
A Lesson In Business Succession

– 9/1/2020
What To Expect From Contracting Success+

CARPET RESTORATION REQUIREMENTS – June 2020
Assessing Damage For Proper Carpet Restoration

CARPET CARE – June 2020
Water Damage Determines Carpet Drying Strategy

HOW TO HANDLE URINE – June 2020
Procedures For Eliminating Urine Odors

FACES OF THE FRONTLINE - SPONSORED BY PROTEAM – June 2020
Marlene Lash Combines Quality Work With Customer Service

– 7/21/2020
New Certification Helps Janitors Fighting COVID-19

BE AN ELITE BSC – June 2020
Tips For BSC Growth

CASE STUDY – June 2020
Using Holistic Software To Gain Efficiencies And Create Value

FROM THE EDITOR'S DESK – June 2020
Re-Evaluating Cleaning Tasks To Meet Customer Demands

EMPLOYMENT IN THE COMMERCIAL CLEANING INDUSTRY IN 2019 – June 2020
Frontline Labor Report Highlights Retention Strategies

OPTIMIZING CLEANING PROPOSALS – June 2020
Building Safety Emphasized For BSCs

BSCAI’S COMMERCIAL CLEANING RESOURCES FOR COVID-19 – June 2020
BSCAI COVID-19 Resources And Webinars

THE FUTURE LOOKS BRIGHT – June 2020
2020 Building Service Contractor Market Report

EXECUTIVE INSIGHTS: FRANK TREVISANI, BSC, SPARTAN CHEMICAL COMPANY – June 2020
Spartan Chemical's Frank Trevisani Discusses Cleaning For Health

CHECK OUT BSCAI’S NEW PODCAST: CONTRACTING CONVERSATIONS – June 2020
New BSCAI Podcast To Cover Pandemic Response

APPROACHING CONTRACTS DURING THE COVID-19 TRANSITION – June 2020
Discussing Client Needs Before Reopening

– 6/29/2020
PorterPlus Sales Manager Earns RBSM Certification

SUBMIT A BSCAI CLEAN AWARDS PROGRAM ENTRY BY JUNE 30 – June 2020
Nominations Open For 2020 BSCAI CLEAN Awards

IN THE FIELD – April 2020
Prioritizing Employee Morale During COVID-19 Pandemic

IN THE FIELD – April 2020
Custodial Ergonomics Boost Employee Health

IN THE FIELD – April 2020
BSC Contributions To Indoor Air Quality

BSCAI MEMBER NEWS – April 2020
BSCAI Member Advisory Aims To Connect Individuals For Deeper Learning, Relationships

BSCAI MEMBER NEWS – April 2020
Protecting Clients, Staff And Patrons From COVID-19

– 5/11/2020
BSCAI Seeking CLEAN Awards Nominations

– 5/4/2020
4M VP Appointed To BSCAI Committee

– April 2020
Supply Chain Failing Janitors

BSCAI – February 2020
Share Strategies At 2020 BSCAI Executive Management Conference

HOPKINS TAKES CONTROL – February 2020
BSCAI President To Prioritize Events, Membership Resources

BOOK CLUB – February 2020
Building Customer Trust Through Credibility, Consistent Results

BSCAI MEMBER NEWS – February 2020
Year-Round Education, Certification Opportunities With BSCAI

BSCAI MEMBER NEWS – February 2020
Commercial Cleaning For Large-Scale Events

– 3/19/2020
A BSC Blueprint For Coronavirus

BSCAI MEMBER NEWS – February 2020
BSCAI Board Of Directors Announced For 2020

BSCAI MEMBER NEWS – February 2020
Extensive Education, Networking Opportunities Highlight BSCAI CEO Seminar

– 3/10/2020
Early Registration Ends Soon For BSCAI Exec Conference

SHOULD SUPERVISORS BE CUSTOMER RELATIONS EXPERTS? – February 2020
Improving Service With Supervisor-Client Relationships

FACES OF THE FRONTLINE - SPONSORED BY PROTEAM – February 2020
Rickevon Johnson Stands Out With Unprompted Contributions

CONTRACTORS CONVERGE ON BALTIMORE – February 2020
Targeted Education Slated For Clean Buildings Expo

A QUICK INTRODUCTION – February 2020
Zudonyi Takes Over As Editor-In-Chief

– 12/19/2019
4M Celebrates Two BSCAI Awards

– 12/10/2019
2019 Cleaning For Health Award Granted

– 10/28/2019
Bravo! Wins Another BSCAI Safety Award

BOOK CLUB – June 2019
Lessons In Entrepreneurship For All Ages

– 7/17/2019
Bravo! Group Services Hires New Account Executive

FROM THE EDITOR'S DESK – June 2019
Award To Recognize The Next Generation Of BSC Leaders

NEW YEAR, NEW LEADER – February 2019
BSCAI President Talks Goals For 2019

– February 2019
How BSCAI Helps Cleaning Contractors

PRESTIGIOUS HONORS – November 2018
BSCAI CLEAN Awards Given To Industry Elite

– November 2018
Rare Distinction Bestowed To BSC

– September 2018
Professional Networking At Its Finest

TRACKING JANITOR PRODUCTIVITY WITH APPS – August 2018
Exploring Evidence-Based Cleaning

ORDERING INSIGHT – August 2018
An Examination Of The End Users' Purchasing Habits

– 7/26/2018
ABM Partners With Chicago's Navy Pier

– 7/23/2018
Facility Firm’s Own Probe Leads To Accusations Of Overbilling

– 7/13/2018
Schools Fail New Cleaning Inspections

BOOK CLUB – June 2018
Life Lessons From The Janitor

CERTIFIED SUCCESS – June 2018
Cleaning Accreditation Boosts Professional Growth

– 7/10/2018
Chicago Extends Deal With Controversial Cleaning Company

– 7/9/2018
State Passes Sales Tax On Janitorial Services As Of July 1

– 6/27/2018
Energy Program Saves Schools Millions In Operating Costs

– 6/11/2018
BSCAI Seeks Nominations For Prestigious Awards

INDUSTRY STATISTICS – April 2018
2018 Report On The Building Service Contractor Market

SUCCESS STARTS WITH LEAP OF FAITH – February 2018
Steve Harvey Book Helps Business Leaders, BSCs "Jump" Toward Success

– February 2018
Many BSCs Don't See Value In Bulk Dispenser Cleaning

– February 2018
Sealed Cartridges Prevent Soap Contamination

PREPARED FOR ANYTHING – February 2018
Distributors Must Be Ready To Service Any New Floor

MEET BSCAI'S NEW LEADER FOR 2018 – February 2018
A Conversation With BSCAI's New Leader For 2018

– February 2018
Trade Shows Provide Building Service Contractors With Learning Opportunities

– February 2018
Commercial Cleaning Industry To Involve More Technology, Embrace Adaptation

– February 2018
Three Keys To Profitability

– 3/1/2018
Oregon Law Prevents Janitorial Wage Theft And Sexual Harassment

– 11/10/2017
ABM Expands Stadium Portfolio In New York

– 10/26/2017
Evaluating Whether Your Cleaning Partner Is Working Out

BSCAI RECHRISTENS ITS ANNUAL CONVENTION – August 2017
BSCAI Las Vegas Conference Focuses On Education

– August 2017
Connect With Contractors At BSCAI Convention

– August 2017
Contracting Success Conference Schedule

FROM THE EDITOR’S DESK – August 2017
Two Great Conventions In Las Vegas

– July 2017
BSCAI Offers Designation For Jan/san Distributors
The RBSP designation is recognized with great respect by building service contractors

– 7/24/2017
BSCAI Rechristens Its Annual Convention

A NEW WAY OF THINKING – June 2017
Book Club: The Value of Right-Brain Thinking For BSCs
This is a great book to read and process with your teammates, as it challenges conventional thinking

BSCS GO DIGITAL IN BERLIN – April 2017
WFBSC Congress To Coincide With CMS Berlin

THE YEAR AHEAD FOR BSCAI – February 2017
Q&A With New BSCAI President Tom Kruse
Kruse shares his vision for the association

– November 2016
BSCAI Recognizes Top Employee, New Member

ELEVATING BUSINESSES TO NEW HEIGHTS – September 2016
BSCAI Prepares For Annual Convention In Chicago

BSCAI’S EXTRA SPECIAL ANNUAL CONVENTION – September 2015
BSCAI Celebrates 50th Anniversary In Las Vegas

– August 2015
1990s: BSCAI Celebrates 25th Anniversary, Growth

GET MORE FROM YOUR CUSTODIAL MANAGEMENT SOFTWARE – October 2014
Use Janitorial Software To Monitor Equipment And Record Personnel Issues

BSCAI ORLANDO – October 2014
BSCAI Annual Convention Co-locates With ISSA/INTERCLEAN 2014

BSCAI ORLANDO – October 2014
Education At Building Service Contractors Association International Convention

HEALTHCARE CLEANING – June 2014
Healthcare Markets Provide Opportunities for BSCs

FLOOR EQUIPMENT PURCHASING – June 2014
BSCs Weigh In On One of Their Biggest Investments — Floor Equipment

FLOOR EQUIPMENT PURCHASING – April 2014
Buying Floor Machines From Distributors Vs. Direct

FLOOR EQUIPMENT PURCHASING – April 2014
Should BSCs Rent or Lease Floor Care Machines?

CALCULATE THE RIGHT PRICE – April 2014
Workload Analysis Starts With Measuring Cleanable Space

CALCULATE THE RIGHT PRICE – April 2014
Determing Staffing Levels and Cleaning Production Rates

CALCULATE THE RIGHT PRICE – April 2014
BSCs Invest In Workloading Software, Education

MANAGE EMPLOYEES WITH TIMEKEEPING SOFTWARE – April 2014
High-tech Time Monitoring

MANAGE EMPLOYEES WITH TIMEKEEPING SOFTWARE – April 2014
Preventing Time Theft In The Janitorial Industry

IN THE FIELD: WINDOW CARE – February 2014
Reduce Worker Injuries With Water-fed Cleaning Poles

IN THE FIELD: WINDOW CARE – February 2014
Purified Water Leaves Windows Streak-free

IN THE FIELD: WINDOW CARE – February 2014
Automatic Window Cleaning Systems Save Time and Money

IN THE FIELD: WINDOW CARE – February 2014
Clean Glass Faster With Self-climbing Window Washer Tools

LEARN BIG IDEAS IN THE BIG APPLE – February 2014
WFBSC 2014 Congress Comes To New York

– February 2014
Learn Pandemic Preparedness and How To Keep Employees At WFBSC 2014

– February 2014
World Federation of Building Service Contractors Congress Leaves Time For Fun

COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
More Buildings Are Outsourcing Facility Operations

COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
Avoiding Third-party Cleaning Contracts

COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
BSCs Join Forces With Facility Management Firms

COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
Branding BSCs As Valuable Cleaning Experts

COVER STORY: ARE FACILITY MANAGEMENT COMPANIES TAKING OVER THE WORLD? – February 2014
Make Cleaning Professional

BSC PROFILE: LEADING BY EXAMPLE – November 2013
Paul Greenland Leads Aetna Building Maintenance Into A New Era

BSC PROFILE: LEADING BY EXAMPLE – November 2013
From Washing Floors To Aetna Company President

BSC PROFILE: LEADING BY EXAMPLE – November 2013
'Think Green, Think Aetna'

BSC PROFILE: LEADING BY EXAMPLE – November 2013
Aetna Reinvents Itself As A Facility Maintenance Organization

SUSTAINABILITY: LEED V4 – November 2013
LEED Gets A Makeover

SUSTAINABILITY: LEED V4 – November 2013
Green Cleaning Loses LEED EBOM Credit

SUSTAINABILITY: LEED V4 – November 2013
LEED EBOM v4 Expands Green Cleaning Prerequisite

SUSTAINABILITY: LEED V4 – November 2013
75 Percent of LEED Cleaning Product Purchases Must Be Green

SUSTAINABILITY: LEED V4 – November 2013
Additional LEED EBOM v4 Updates

MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Must-have Vacuum Attachments

MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Increase Cleaning Efficiency With Backpack Vacuums

MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Foot Traffic, Floor Surface Dictate Vacuum Cleaning Frequencies

MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Are Extra Vacuum Features Worth The Cost?

MANUFACTURER ROUNDTABLE: VACUUMS – November 2013
Reap The Benefits of Ergonomic Vacuums

IN THE FIELD: FLOOR CARE – October 2013
High Gloss Concrete Is Beautiful and Easy To Maintain

IN THE FIELD: FLOOR CARE – October 2013
Finding The Right Concrete Maintenance Program

IN THE FIELD: FLOOR CARE – October 2013
Cleaning Stained And Polished Concrete Floors

SUSTAINABILITY STANDS OUT – August 2013
Creating Sustainable Cleaning Bids

SUSTAINABILITY STANDS OUT – August 2013
Embracing Sustainable Practices In Business

– August 2013
Quantify Sustainability Solutions

SUSTAINABILITY STANDS OUT – August 2013
Seal The Deal With Cleaning Case Studies

ONE MAN VS. THE UNION – August 2013
Indianapolis BSC Becomes Target Of SEIU Corporate Campaign

ONE MAN VS. THE UNION – August 2013
EMS Endures 'Death By A Thousand Cuts,' Other Union Tactics

ONE MAN VS. THE UNION – August 2013
Dave Bego Urges SEIU To 'Fish Or Cut Bait'

ONE MAN VS. THE UNION – August 2013
The Devil At My Doorstep: Bego Pens Memoir About His 'Three-Year-War'

IN THE FIELD: ERGONOMIC MOPPING EQUIPMENT AND TECHNIQUE – June 2013
Reduce Injuries With Ergonomic Mops

IN THE FIELD: MOPS – June 2013
Microfiber Flat Mops Allow Employees To Clean With Ease

IN THE FIELD: MOPS – June 2013
Training Employees On Proper Mopping Techniques

– June 2013
Touchless Toilet Paper Dispensers Aid Disabled Users

IN THE FIELD: RESTROOM CARE – June 2013
Any Market Can Benefit From Automatic Toilet Tissue Dispensers

HEALTHCARE CLEANING: HOSPITAL ACQUIRED INFECTIONS – June 2013
Cleaning For Hospital-Acquired Infections
With the right products and procedures, BSCs can prevent the spread of Norovirus, C. diff, MRSA and CRE

HEALTHCARE CLEANING – June 2013
Challenges Of Infection Control Cleaning

HEALTHCARE CLEANING – June 2013
Building Healthcare Cleaning Services

HEALTHCARE CLEANING – June 2013
Monitoring Infection Control Cleaning Results

CLEANING TAKES CENTER STAGE – June 2013
Cleaning ‘Nowville’ — Stewart Secures Tennessee's Sacred Institutions And Up-And-Coming Spaces

CLEANING TAKES CENTER STAGE – June 2013
Music City Center Is MCC's Biggest Post-Construction Project, Yet

– June 2013
Passing It On: Major Commercial Cleaning Offers Employees A Path To Success

– 6/11/2013
BSCAI Executive Seminar Is a Resounding Success

HOSPITAL-GRADE CLEANING PAYS OFF IN ANY MARKET – April 2013
BSCs Expand Infection Control Services

HOSPITAL-GRADE CLEANING PAYS OFF IN ANY MARKET – April 2013
Tailoring Infection Control Programs to the Market

STRIP AND RECOAT FLOORS LESS OFTEN – April 2013
Commercial Floor Mats, Chemical-Free Scrubbing Top BSC Floor Care Programs

– 5/1/2013
Diversey BSC Sales Team Earn ISSA CIMS Certified Expert Status

– 4/30/2013
Diversey Certifies BSCs for Day Cleaning Program

THE SOCIAL NETWORK – April 2013
Online Recruiting Reveals 'the Real Person' Behind the Resume

THE SOCIAL NETWORK – April 2013
Social Profiling

– 4/1/2013
BSCAI Announces 2013 Board of Directors

– February 2013
Cleaning the Collaborative Workspace
As commercial offices create a more collaborative workspace, BSCs must rethink cleaning specs

– 12/3/2012
City Contract Investigation Sparked By Janitorial Union

– 11/30/2012
Worldwide Cleaning Report Addresses Key Sector Issues

– 8/27/2012
BSCAI Announces 2012 Safety and Image Award Winners

– 7/30/2012
Survey Explores How Cleaning Contractors Bid on Accounts

– February 2012
Software Customization Gives BSCs Competitive Edge
End-user software can be tailored for individual customers and specific account requirements

– 10/27/2011
Tim Murch Re-elected to BSCAI Board of Directors

– 8/31/2011
Betco Announces Excellence in Sustainability Award

MANUFACTURER FORUM – August 2011
Cleaning Software Accommodates Mobile Devices

MANUFACTURER FORUM – August 2011
Contractor Interest In Software On The Rise

MANUFACTURER FORUM – August 2011
Software Can Make BSCs More Professional and Save Money

– 6/15/2011
BSCAI Announces Annual Convention

SPECIAL SECTION – October 2010
2010 ISSA/INTERCLEAN Show Guide

ASHKIN ON GREEN – October 2010
See Green At ISSA/INTERCLEAN

SOFTWARE – September 2009
Inspection Software: Mobile Devices Provide Instant Results

BUSINESS IMPROVEMENT – August 2009
ISSA/INTERCLEAN 2009: Spotlight On Green, Networking

TECHNOLOGY – May 2009
Bidding, Estimating And Workloading Software Costs Justified

ASSOCIATION UPDATES – April 2009
ISSA And BSCAI Co-locate Trade Shows

EDITORIAL – April 2009
Customer Cuts: Making Up The Difference

NEWSBRIEFS – March 2009
BSCAI, ISSA To Co-Locate Trade Shows Starting In 2010

ASSOCIATION NEWS – December 2008
ISSA Announces Partnerships With BSCAI, CSSA

2008 BSCAI – March 2008
BSCAI 2008 At A Glance
This year’s show comes to the Tampa Convention Center in Tampa, Fla., in April

– 10/12/2007
Federal Judge Delays Bush's Illegal Worker Policy

– 9/25/2007
DHS Set to Finalize New Verification Requirements for Employees

COVER STORY – September 2007
Out with the Old
Women BSCs gaining ground in a male-dominated industry

EXECUTIVE INTERVIEW – July 2007
Guy Mingo, Marsden Holding
Growing on a national scale without losing the local-company appeal

NEWSBRIEFS – May 2007
Attendance Spikes At BSCAI Trade Show and Convention

– 3/29/2007
BSCAI Breaks Attendance Record

BSCAI 2007 SHOW PREVIEW – March 2007
Winds Of Change Bring BSCAI To Chicago
Also: city highlights,
seminar schedule
and exhibitor list

– 2/15/2007
BSCAI Introduces 2007 Board of Directors

– 1/5/2007
BSCAI Moves to Chicago and Names New President

– 12/11/2006
BSCAI Outsources Management Duties

– 11/2/2006
BSCAI Names Vice President

– 9/27/2006
BSCAI Accepting Industry Awards Nominations

– 9/13/2006
New BSCAI Sponsored Program for Collections and Accounts Receivable

– 8/24/2006
BSCAI Announces "Saddle Up and Plan for Profits" Theme

EDITORIAL – July 2006
The BSC Industry: The More Things Change...

INDUSTRYPROFILES – March 2006
BSC Authors And Books: Trading A Mop For A Pen
Profiles of four cleaning scribes and their words of wisdom

TECHTALK – November 2005
Contractors And Technology: A BSC/Software Expert's Insight

EDITORIAL – October 2005
BSC Careers: Should You Stay Or Should You Go?

– March 2005
BSCs and the Internet
Doing business in the online era

BSCAI 2005 SHOW PREVIEW – March 2005
BSCAI cleaning convention: Take Charge In Orlando
Also: a sneak peek of show and city highlights, seminar schedule and exhibitor list

TECH TALK – March 2005
Technology Out Of Date? Get Back On Track At BSCAI 2005

EVERY ISSUE – February 2005
News Briefs: BSCAI Joins OSHA Alliance

BSCAI 2004 SHOW PREVIEW – February 2004
Clean Up In Las Vegas

EVERY ISSUE – February 2004
News Briefs

BSC SURVEY – January 2004
Ear To The Ground
We're listening to what BSCs are saying about their hopes and challenges in the coming year