May 2007 Issue

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ISSAReports
Updates from the Leading Association for the Cleaning Industry Worldwide

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EDITORIAL
Coming To Terms With Web 2.0

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newsbriefs
Attendance Spikes At BSCAI Trade Show and Convention

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techtalk
Messaging Methods Go Far Beyond E-mail

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contractinginsights
Differentiating Yourself From The Competition

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COVER STORY
CUSTOMER EXPECTATIONS

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green cleaning
Examining Green Certification Updates

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outsourcing
Tight School Budgets Benefit BSCs

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ashkinongreen
Proving The Value And Effectiveness Of Green

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operationslog: MICROFIBER
Good, Better Or Best: Making Sense Of Microfiber Grades

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operationslog: VACUUMS
Proper Maintenance Tips To Extend Your Vacuum’s Life

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productgallery
New Products

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