New Green Program

ISSA has launched a new sales-education program called ISSA Green Cleaning University, intended to help members better understand and utilize green cleaning in their sales activities.

“ISSA and Green Cleaning University will help sales personnel differentiate themselves and their companies in the ever-more-crowded green marketplace while promoting professionalism within the industry, a core association goal,” said ISSA Executive Director John Garfinkel. “This is one more benefit in a series of initiatives ISSA has launched to help our members navigate the increasing demands of their customers to help green their operations.”

The new Green Cleaning University program consists of 10 courses, administered via CD-ROM, including instruction in defining green and green cleaning; building a complete bundle of green products; and implementing a green cleaning program.

In addition to the required coursework, students must complete a green audit of a facility and write up a report for the facility’s management to achieve the Green Cleaning Professional designation.

This requirement provides an excellent opportunity for students to learn practical, real-world lessons about how to create a more effective cleaning program that utilizes greener cleaning products and reduces risks to occupants, cleaning personnel, and the environment.

Green Cleaning University was founded by The Ashkin Group President Stephen P. Ashkin and David Holly and has so far awarded the title of Green Cleaning Professional to approximately 300 individuals.

“ISSA’s partnership with Green Cleaning University leverages the strengths of both organizations and will promote the adoption of cleaning programs that protect human health while minimizing overall environmental impacts,” said ISSA President Bob Stahurski.

For more information on this and other green cleaning programs available through ISSA, visit or call 800-225-4772 (North America) or 847-982-0800.


ISSA’s Next BSC Director

KIMCO Corp. CEO John Barrett is running unopposed this summer for the position of building service contractor director on the 2010 ISSA Board of Directors. Prior to joining KIMCO — one of the country’s largest and most diverse BSCs — Barrett held executive positions at York Management, UNICCO Service Co., Ogden Services Corp., and Xerox. He is a current member of ISSA, BSCAI, BOMA, IFMA, and PRSM and has been particularly active in ISSA, serving in a board-advisory capacity for the last three years as well as current chairman of ISSA’s BSC Council. Barrett graduated from the University of Michigan in 1981 with a degree in economics and speech communications and received his MBA with an emphasis in finance and marketing from the University of Chicago.


CIMS Video For BSCs Now Available

ISSA has released a video aimed toward building service contractors and end customers in the facility-management and purchasing communities that emphasizes the benefits gained from specifying Cleaning Industry Management Standard (CIMS) certification. The free video is available online at

CIMS is a comprehensive management framework that benefits all segments of the cleaning industry; it serves as a rallying point to work toward achieving an unprecedented level of professionalism and excellence. CIMS helps facility service providers improve operations and validate their commitment to quality and customer satisfaction while facility managers and purchasers can use CIMS as a free tool to pre-qualify reputable service providers. Furthermore, CIMS is relevant to suppliers in that it helps them better understand and meet the disparate needs of their customers.

“We continue to see more and more facility managers, building owners, and purchasing professionals require CIMS in their RFP documentation to maximize outsourcing success, and those who have used it successfully have encouraged us to spread the word regarding its tremendous value,” said ISSA Director of Facility Service Programs Dan Wagner. “Although the video speaks directly to end customers who wish to use it as a pre-qualification tool, it was intentionally developed to show all industry segments how they can benefit from the program and use CIMS to differentiate themselves and provide added value.”

For example, manufacturers, distributors, and industry consultants can become ISSA Certification Experts (I.C.E.) to help their customers meet and certify to the Standard. I.C.E. professionals use CIMS to strengthen relationships, increase sales, and identify growth opportunities. (See below for more on I.C.E.)

For those interested in differentiating themselves with CIMS, ISSA will host an I.C.E. workshop June 25 in Philadelphia, PA. Registration is open now at While visiting the Web site, individuals can download free CIMS resources, including a certification checklist and a copy of the Standard.



JUNE 25, CIMS I.C.E. Workshop. Embassy Suites Philadelphia Airport, Philadelphia, PA.

OCTOBER 5-6, CIMS I.C.E. Workshop. McCormick Place, Chicago, IL (held in conjunction with ISSA/INTERCLEAN® North America 2009).

OCTOBER 6-9, ISSA/INTERCLEAN® North America 2009. McCormick Place, Chicago, IL.

OCTOBER 27-28, Antimicrobial Workshop. Arlington, VA.

Second Group of 2009 CIMS Certification Experts

ISSA has announced the second group of individuals to achieve certification as official Cleaning Industry Management Standard (CIMS) ISSA Certification Experts (I.C.E.) in 2009. This addition of 24 new I.C.E. professionals, who earned their certification as part of exclusive programs hosted by Triple S and xpedx, brings the total count to 392 experts. I.C.E. professionals can now be found in 47 U.S. states and Canadian provinces, as well as Mexico and the Caribbean.

A new interactive map containing a full list of CIMS experts and their contact information is available at

The number of I.C.E. professionals continues to increase along with the popularity of CIMS, ISSA’s consensus-based industry standard that sets forth the universally accepted management principles proven to be the hallmark of well-managed and customer-focused cleaning organizations. Becoming a certified CIMS expert positions an individual to provide training or consulting services to those cleaning organizations interested in complying with and preparing to certify to CIMS.

The I.C.E. program is designed to help industry professionals deal with their customers’ or their own organizations’ likely budget cuts. Custodial operations around the country are being asked to reduce labor budgets by 5 percent to 10 percent, and it has become increasingly evident that such reductions cannot be accomplished by supply-price decreases alone. Professionals who wish to position themselves as an indispensable resource need to be armed with advanced operational and budgetary knowledge. Understanding the need to evaluate, reduce, and redeploy the work force is the most promising way to meet such budget reductions, and I.C.E.-workshop attendees are provided crucial information that will help them in this regard. In fact, past attendees have reported saving customers more than six figures annually by helping them comply with CIMS.

To become a CIMS expert, professionals within the cleaning industry must attend a one-day workshop and pass an examination regarding the management elements contained in the Standard. The CIMS-expert designation is earned by and applies to an individual rather than an entire organization.

Details regarding CIMS or becoming a CIMS expert are available at or by contacting ISSA Market Development Manager-Facility Service Programs Annie Balonick at 800-225-4772 (North America) or 847-982-0800.



Bright Ideas

More than 85 percent of attendees at last year’s ISSA/INTERCLEAN® North America said they took home at least one bright idea that helped their business. This year, the association has decided the industry shouldn’t have to wait to start capitalizing on the concepts that await attendees at the 2009 show (at McCormick Place South, Chicago, IL, October 6-9) and has created a customized microsite where speakers, alliance partners, and other participants in ISSA/INTERCLEAN will regularly post business tips, industry-trend updates, and other ideas that can be shared, expanded upon, and voted on for their value (using a tie-in with the social-networking site You can find these valuable ideas at


Link Up With ISSA

Connect with the professional cleaning industry at ISSA-The Worldwide Cleaning Association, ISSA’s business networking group on the popular LinkedIn Web site. Since its launch, the ISSA group has attracted nearly 300 industry professionals from around the world who connect to take part in the group’s lively discussions, read the daily posted industry news, and make the new professional contacts necessary for business success now and in the years ahead. Log in to and join us today!


Welcome New ISSA Members!

Americlean Building Maintenance
West Palm Beach, FL

C&J Professional Cleaning Services, Inc.
Peoria, AZ

Care-Takers Building Maintenance
Phoenix, AZ

Contract Services Group, Inc.
Brea, CA

Corporate Services Management
Tucker, GA

Executive Cleaning Services, LLC
Huntington, NY

Feerer & Associates
Houston, TX

Olathe, KS

Just A Touch Services
Portsmouth, VA

Lewis Maintenance, Inc.
Petaluma, CA

Major Commercial Cleaning Co.
Nashville, TN

Overtime Building Maintenance Co. Ltd.
North Vancouver, BC, Canada

Pro Building Services
Salt Lake City, UT

Professional Building Services, Inc.
Newtown Square, PA

Regent Services
Grapevine, TX

Renssalaer Polytechnic Institute
Troy, NY

Sokrates Dreustleistruuger GmbH
Stuttgart, Germany

St. Joseph’s/Candler Hospital
Savannah, GA

Team Service USA, Inc.
Evansville, IN

Training Rehabilitation & Development Institute, Inc.
San Antonio, TX

Individual ISP Members

Walter Moran, Cornwall Central School District
Cornwall, NY

Matthew Hall, Macassa Lodge
Hamilton, ON, Canada

James Gilbert, Montgomery College
Takoma Park, MD

Duncan Robertson, North Vancouver Recreation Commission
North Vancouver, BC, Canada

Gerry Burrow, St. Louis County Library
St. Louis, MO

Charles R. Lott, University of Wisconsin Parkside
Kenosha, WI


All information in "ISSA Reports" is furnished by ISSA. ©2009. All rights reserved.