Part four of this four-part article is the seminar schedule for ISSA/INTERCLEAN 2016.


7:45 a.m. – 8:45 a.m.

New Attendee Orientation
Speaker: Rosie Rangel

9 a.m. – 10 a.m.

Get It Write: Killer Proposals That Land Accounts
Speaker: Sharon Cowan

Leadership: They Know It When They See It
Speaker: Gail Alofsin

Green Cleaning In Schools: Leading The Way For Children’s Health
Speakers: Mark Bishop and Rochelle Davis

Not Just Another Day At The Office: Green Cleaning in Untraditional Work Environments
Speaker: Vinnie Del Borrello

OMG: Connecting And Selling To Millennials
Speaker: Jim Pancero

Cleaning And Disinfecting: What Could Possibly Go Wrong?
Speaker: Jim Gauthier

Green Cleaning And Sustainability: The Basics And Benefits Part 1 Session
Speaker: Lourdes Souza

9 a.m. – 10:45 a.m.

DEEPER DIVE: Boost Your Sales With Emotional Intelligence
Speaker: Dan McQuiston

10:15 a.m. – 11 a.m.

Making The Business Case For Cleaning
Speaker: Patricia Ellis

Green Cleaning In Schools: Taking Stock, Assessing Your Program
Speaker: Jodi Krause

A Top Athlete’s Advice For Tackling Adversity And Achieving Success
Speaker: Matt Mayberry

Workloading: Art Or Science?
Speaker: Dave Frank

Career Coach: Conquering The Battle Of CRM
Speaker: Panel discussion

Sustainability: The (Surprising) Way To Make And Save Money
Speaker: Steve Ashkin

11:15 a.m. – 11:45 a.m.

Green Cleaning In Schools: Learning From The Leaders
Speaker: Kimberly Thomas

FLASH SESSION: Public Spaces And Sports Arenas: What They Say To The Public
Speaker: Steve Spencer and Joe Davis

FLASH SESSION: CMI And CITS Training: What’s In It For You?
Speakers: Brant Insero and Lucas Wendt

FLASH SESSION: Guarding The Treasures And Inspection
Speakers: John Poole and Kevin Keeler

FLASH SESSION: Can Changing Just Two Words Strengthen Your Coaching And Leadership Abilities?
Speakers: Jim Pancero and Troy Harrison

FLASH SESSION: Change Your Sales Pitch Using The Newest Technologies
Speakers: Gene Marks and Kindra Hall

Noon – 1 p.m.

Lunch And Learn: Your Someday Is Now! What Are You Waiting For?
Speaker: Gail Alofsin

1:15 p.m. – 2 p.m.

Crush The Competition With Sales Force Effectiveness
Speaker: Dave Frank

Never Be Satisfied: The Journey To Transparent Quality
Speaker: Cliff Beiser

Green Cleaning In Schools: Green Products, Equipment and Supplies. How Do You Choose?
Speaker: Roger McFadden

Ask The Experts: Vertical Markets
Speakers: Vinnie Del Borrello and Steve Spencer

The Irresistible Power Of Strategic Storytelling
Speaker: Kindra Hall

Enemies Among Us: Community-Acquired Infections In Public Spaces
Speaker: Lori Strazdas

1:15 p.m. – 3 p.m.

DEEPER DIVE: Cleaning For Infection Prevention And Control
Speaker: Beatrix Babcock

2:15 p.m. – 3 p.m.

Hiring With Confidence
Speaker: Mary Miller

Six Biggest Trends, Technologies And Tools For Finding And Motivating The Best People
Speaker: Gene Marks

Ask The Experts: Distribution
Speakers: Dave Frank, Jim Pancero and Troy Harrison

CIMS: How It Can Help Your Organization
Speaker: Plamena Todorova

Green Cleaning In Schools: Learning From The Leaders - Training And Procedures
Speakers: Mervin Brewer and Shawna Cragun

Hands-Free Robotic Cleaning: The Future Is Now
Speakers: Jan-Willem Tinge and Tom Boscher

ISSA Hygieia Network: Networking Secrets Of Successful Women
Speaker: Diane Darling

3:15 p.m. – 3:45 p.m.

FLASH SESSION: United States Environmental Protection Agency (EPA) Distributor Benchmarking
Speakers: Clark Reed, Jon Adkins and Tony Maietta

FLASH SESSION: Hire Smart: Hire Right
Speaker: Troy Harrison

FLASH SESSION: Hospitality and Healthcare
Speakers: Chris Gaunt and Mike Weber

FLASH SESSION: Green Cleaning In Schools: Supporting A Well-Trained And Engaged Workforce
Speaker: Lucas Wendt

Ask The Experts: Service Providers
Speakers: Mary Miller, John Poole and Cliff Beiser

4 p.m. – 5 p.m.

Managing Breakthrough Performance In The New Economy
Speaker: Ryan Estis

4 p.m. – 5 p.m.

Green Cleaning In Schools: Engaging The Whole School
Speaker: Gene Woodard and Tracy Enger


8 a.m.

Keynote Address: Never Quit
Speaker: Rob O’Neill

10 a.m. – 10:50 a.m.

Green And Sustainable Cleaning: Basics And Benefits Part 2
Speaker: Lourdes Souza

11 a.m. – 11:50 a.m.

Best Practices For B2B Email Marketing Campaigns
Speaker: Jean Hanson

Noon – 12:50 a.m.

Being Prepared Means Business: Emergency Continuity Planning
Speakers: Edward Buikema, Eric Thompson, Paul Hinds, Jill Ramaker and Lynn Baez

1 p.m. – 1:50 p.m.

CMI Trainer Panel
Speakers: Bill McGarvey, Charles “Mickey” Crowe, Joel Craddock, W. Marion Ivey

2 p.m. – 2:50 p.m.

Using Personality Typing To Keep Customers Happy
Speakers: Derek Christian and Liz Trotter

3 p.m. – 3:50 p.m.

BSCAI And Their Benefits
Speaker: Parker Moore

4 p.m. – 5 p.m.

Green Cleaning In Schools: Selling To K-12 Schools
Speakers: Mike Jones and Pat Pizzo


8 a.m.

Keynote Address: The Big Speech: A Unique Take On Politics, Celebrity And Society’s Most Idiotic Foibles
Speaker: Dennis Miller

9:45 a.m. – 10:45 a.m.

Green Cleaning In Schools: Selling To Higher Education Schools
Speakers: Mike Jones, Pat Pizzo and Shawna Cragun

11 a.m. – 11:50 a.m.

Harness The Power Of Referrals
Speaker: Jeff Gardner

Noon – 12:50 p.m.

IEHA: Bridging The Gap Between Infection Control And Environmental Services
Speaker: Michael Patterson

1 p.m. – 1:50 p.m.

The Profit Margin Squeeze: Millennials And The Internet
Speaker: David Corker

2 p.m. – 2:50 p.m.

ARCSI In Your Community
Speaker: Ernie Hartong

3 p.m. – 3:50 p.m.

Hiring And Evaluating Employees: Your Do’s, Don’ts, And Responsibilities
Speaker: Beth Borrego

3 p.m. – 4:30 p.m.

The Art And Mystery Of Hard Surface Flooring
Speakers: Mark Warner, Paul Pleshak and Stan Hulin

Friday, OCT. 28

8 a.m.

Keynote Address: Going For Great: A Moderated Q&A With The Woz
Speaker: Steve Wozniak

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