How BSCs can Lead with Purpose During Changing Times

Right now, there’s a lot of noise in our industry. Everywhere you look, people are discussing mergers and acquisitions, robotics, key performance indicators (KPIs), supply chains, and private equity. It’s easy to feel like the ground is shifting under your feet. You might wonder: Am I keeping up? Will my company make it through? Am I missing something big? 

At a moment like this, it’s important to step back and remember what doesn’t change: who you are and why you’re here. 

As business owners and leaders, we have more than just a job. We have a calling. Whether you realize it or not, you’ve been placed where you are for a reason. You’re not just building a business — you’re shaping a culture, serving people, and creating opportunities for others. When you lead with that bigger picture in mind, the pressures of change don’t feel as heavy. 

We are all created with purpose — and that includes our leadership style. We are called to lead with humility, to serve others, and to work with integrity. That kind of leadership isn’t always flashy, but it’s powerful. 

So, what does humble service look like in our industry?
- Put your team first and help them grow, even when it costs more time or money. 
- Be honest with customers and do what you promised, even when it’s hard. 
- Choose people over profit when the two are in conflict. 
- Lead with hope, not fear, even when the future feels uncertain. 

When you see your work as part of a bigger story, your role becomes more than a job. It becomes a way to live out your values. It becomes a way to show care for others, build trust, and reflect on something greater than yourself. 

You may not always get it right — none of us do. But staying grounded in your identity and purpose helps you lead with confidence and peace, even in the middle of change. 

That’s the kind of leadership our teams, our customers, and our world need right now. 

Jeff Carmon, CBSE, is the Business Development Director at Frantz Building Services. He is also a consultant, content creator, and speaker for Elite BSC, which provides resources and education for like-minded BSCs.