Contracting Success 2026

Key Takeaways:
• Contracting Success is designed to help building service contractors strengthen commercial cleaning businesses through education, networking, and industry insights.
• AI and digital transformation will be major themes for the commercial cleaning industry at CS26
• Global collaboration and leadership development are central to this 2026 event.

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Contracting Success (CS26) brings together building service contractors and industry partners to grow their businesses, strengthen connections, and stay ahead of industry trends.

Registration is now open! Visit convention.bscai.org and secure your spot today. You won't want to miss the premiere contract cleaning conference of the year!

New in 2026

For the first time, CS26 will host the World Federation of Building Service Contractors (WFBSC) Global Executive Congress, an international gathering of industry leaders focused on advancing the profession worldwide.

This partnership creates a dynamic program featuring global keynote speakers, international perspectives, and cross-border collaboration, making CS26 a must-attend event for anyone looking to lead the future of commercial cleaning.

CS26 Speaker Spotlight

Rewriting the rules of contract cleaning are event speakers Ceris Burns and Lisa Macqueen.

Burns founded CBAi after her own journey went from "this is overrated nonsense" to "this really works if you iknow how to use it properly."

As a Chartered Marketer with over 20 years in essential industries, she knows exactly what it's like to market technical services to people who don't have time for marketing spin. She's worked with companies like ISS, JCB, Mitie, CIWM, BICSc, and i-team Global—so she's seen every challenge these sectors throw up.

Then artificial intelligence (AI) happened. While others were buried in prompt theory, she was already using AI to save time, win contracts, and drive visibility for cleaning and facility management (FM) companies that keep the world running. Now, through CBAi, she helps essential industry businesses move from AI confusion to AI confidence—with practical training that fits how you actually work.

Join Ceris Burns at CS26 for the Technology Leadership Panel: Disruption, Risk, and Opportunity in the Digital Age.

Lisa Macqueen is the CEO and Founder of Cleancorp, one of Australia's most recognized commercial cleaning companies.

What makes Macqueen different isn't the size of her business. It's how she built it. She started in an industry that most people write off as low-margin, high-churn, and impossible to scale. She didn't accept that.

Over the two decades she built Cleancorp into a multi-eight-figure national operation, by making a decision most cleaning businesses never make. She runs Cleancorp like a marketing and communications company. AI handles the operational heavy lifting. Her people focus entirely on the human work: winning clients, landing major contracts, building relationships, and creating the kind of culture and reputation that sets a business apart.

The results speak for themselves. Cleancorp is nationally recognized, operationally sharp, and in 2025 was named Australia's #1 Best Place to Work, all inside a cleaning company.

That didn't happen by accident. And it didn't happen by working harder.

Macqueen has spent years figuring out what actually moves the needle in a service business, and what just keeps owners busy. She's built the processes, embedded AI agents into real day-to-day operations, and led a team through every stage of growth. She's also made the mistakes, so she can tell you exactly which ones to skip.

She is also the Co-Founder of The Facilities Forum, a community supporting women in facilities management, and works with a small group of cleaning businesses through Cleancorp Coaching.

Join Lisa Macqueen for her session at CS26, From Boring to 8-Figures.

Register Now

To register for this industry event, refer to the details below:

November 17-19, 2026
Mandalay Bay Resort & Casino
Las Vegas, Nevada
Register today at bscai.org.