- Mobile Surveys Can Increase Efficiency, Customer Satisfaction
- Improve Response Times With QR Code Surveys
A New Tool For Quality Assurance Managers
- Holding Employees Accountable
This is the third part of a four-part article about mobile survey software.
Like Jenkins, Bragg believes mobile survey software is best used in public restrooms with constant traffic, such as airports. But Dympash Global’s clientele didn’t fit this profile, so the company found a new use for QR codes: mobile surveys for internal quality assurance.
Every 60 days Dympash completes a full building inspection, at which time QA personnel walk through the entire building and document any issues. To convey the importance of these full inspections to cleaners and have them take care of any issues before the big inspection, Dympash decided to use the mobile surveys for preliminary inspections every two weeks leading up to the big inspection.
Dympash posts QR codes in the janitors’ closets of its facilities. After inspecting a building, QA personnel scan the codes with their smartphones and complete a survey about the building’s cleanliness. The system then generates a work order that is sent to the person responsible for cleaning the building, notifying them of any deficiencies that need to be addressed prior to the inspection.
Dympash has only been using QR codes for about a month, but already Bragg has noticed a tremendous improvement in efficiency.
“Before using the QR codes we would have to go in, fill in paperwork for all deficiencies, and then re-enter the information and email it to all the cleaners and the manager of the building,” he says. “If you had multiple buildings, you might get four or five emails, and they’d get lost in the mix. This got rid of all the paperwork. Now, as soon as the inspection is finished an open work order is sent directly to the cleaner. It has saved time and paper.”
QA personnel can now access all work orders via the software and see at a glance which ones are in progress. This allows them to follow up directly with the cleaners for a status update.
Improve Response Times With QR Code Surveys
Holding Employees Accountable
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